The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... See more
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Excellent service from Balfes Cycle Kingston! I’m very happy with my new bicycle. The staff were friendly, helpful, and knowledgeable, and made the whole purchase easy and enjoyable. Highly recommende... See more
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
Brilliant place to get your bike excellent after service as well. Callum always very helpful in sorting things out
Company details
- #60 of 94 best companies in Bicycle Shop
- #53 of 122 best companies in Activewear shop
- #22 of 32 best companies in Bicycle repair shop
- #40 of 60 best companies in Bike accessories store
- #11 of 24 best companies in Road Cycling
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1k reviews
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Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and resolved my issue quickly. Great communication and I’m very happy with the outcome. Highly recommended.
12 July 2026
Wheel Issues
Had two wheels serviced and a couple of problems as a result.
Dropped them in and Scott dealt with the same day. Great service and back on the bike the following morning.
13 July 2026
Excellent service and large selection…
Excellent service and large selection of bikes. The staff took the time to listen to what I was looking for and even took the time to show me how the two child seats would attach to the bike.
11 July 2026
As ever the advice from the staff and…
As ever the advice from the staff and the service support that made my first 35 mile round trip to London a great experience.
5 July 2026
Very knowledgeable and skillful…
Very knowledgeable and skillful mechanic.
Completed the work that was expected with the minimum of fuss and good humour.
Would definitely use Balfes again.
2 July 2026
Very quick and professional service…
Very quick and professional service thank you very much
6 July 2026
Great service
Great service , very helpful in advising my some on the selection and size of his mountain bike
2 July 2026
Excellent service from the Kingston…
Excellent service from the Kingston branch workshop. Extremely helpful and pleasant to deal with.
1 July 2026
Curtis is a star with an amazing can do…
Curtis is a star with an amazing can do attitude that overcame difficult parts supply issues and got my bike serviced in time to do a 560 km ride. The bike never missed a beat! Thanks guys
27 June 2026
Outstanding personalised service
Staff were attentive, helpful and too their time to answer questions (however daft). Tailored advice on bikes & accessories and didn't always recommended the most expensive or show bias to a specific brand.
14 May 2026
Absolutely exceptional service
Absolutely exceptional service, took the time to check everything over before proceeding and kept me informed and involved.
Absolutely first class work, completely over the moon.
Thank you!
18 June 2026
Speedy repair carried out on the spot
Speedy repair carried out on the spot. Good advice given to help prevent reoccurrence. Can't fault.
24 June 2026
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Crazy Repair progress
Hi, I had a bike accident which required the brake lever to be replaced. I walked in to get a quote. I got tild I can drop off bike whenever to get it fixed. Came back a month later got told they don’t have time that day. I than called to rearrange, got told that I have to use the booking system. I used the booking system, booked a day 2 weeks in advance. Described what needed to be done. Stated brand, type etc. of my bike which they also sell. Turned up to drop it off for repair and they told me it would take 4 to five days as they have to order parts first. Why was that not the case first time I came. Why did they not call to check? They had the info 2 weeks. This is extremely time consuming. Will now get it done somewhere else or do it myself.
30 June 2026
Unprompted review
Reply from Balfe's Bikes - Kingston
Hi,
We appreciate you taking the time to share your experience with us. We apologize for the inconvenience and frustration you encountered.
Your feedback is invaluable as we strive to improve our service and communication with all our customers.
Again sorry we couldn't get your bike repaired in the timeframe you needed.
Thanks
Kingston Team
Great Experience
I had a great experience. The item I was looking for wasn't widely available, but it was in stock here at a competitive price. Delivery to the store for collection was quick, and the whole process was smooth and hassle-free. I'd be happy to shop here again.
21 June 2026
Great service
Great service. You were extremely busy and work did take 3.5 days. Thanks to Can and Scott who were very professional, clear and friendly.
20 June 2026
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