Balfe's Bikes - Kingston Reviews 

Great service. You were extremely busy and work did take 3.5 days. Thanks to Can and Scott who were very professional, clear and friendly.

Excellent advice from staff, explaining what are the best options for repairing my bike and then doing the repair fast

Good customer service
Good quality of bicycles
and accessories.

Always a great and helpful team.

quick and good service provided.

Friendly, prompt and courteous service

Friendly, compétant and clear communicators. Great to have people that know what they’re doing and do it with enthusiasm, giving good advice based on their expertise.

Helpful staff unpacked the Ortlieb panniers I was interested in prior to purchasing.
Excellent panniers - very pleased with them

Helpful, friendly. Went beyond what a chain would do to support. I will recommend and definitely return.

A great service. Kept me informed of additional work. Bike spinning like a dream.

Helpfully service and advice.

Great service. Very upfront and honest about what was needed to service my bike. The staff were very knowledgeable, clearly know what they are doing and are happy to advise to try and save you money instead of spending, if they can.

Communication was excellent. Expectations set clearly as to what works would be required. Length of time in workshop was a couple of days so well within timeframe given. Friendly staff who knew their stuff.

Comms weren't great in terms of how long the replacement of a set of Shimano breaks would take, in the end it was 2 weeks. If I'd known that when i dropped the bike off I mayve gone to Evans (which is virtually next door) or Halfords.
Also when I got the bike back the tires were a bit deflated, now I know pumping the tyres up is not part of the replacement brake service but jeez that would've taken you 30 seconds and would've made me feel like they actually gave a sod about the bike and might've made me feel like I'd go back again. As it stands I'll seek out another repair shop next time.

Quite frankly I don’t know whether to laugh or cry about the experiences - the saga - I’ve had buying a new bike and accessories in your Kingston shop, it’s surreal how so ridiculous it has been, like a comedy sketch gone wrong, almost nothing has gone right and it’s still not over. And when it is I really really hope I’ll never have to go back again!

The staff immediately accommodated me to get a puncture repaired on the same day. No fuss, no issue. Excellent service.

Wes and the team at Balfes Kingston helped me out massively, on a Satursday afternoon not long off closing time. My commuter bike had gearing issues, which the team diagnosed, and replaced the gear cable immediately - helping me get on the road sooner. This team time and time again go above and beyond to rectify issues there and then, which is most valuable to me. Thank you dream team!

Excellent experience buying our new MTBs. We have been using Balfe's in Kingston for a few years for components and some bike servicing and have talked bikes with their very knowledgeable staff. This week we needed to buy new bikes and were so impressed with the knowledge the staff shared and the trouble they went to to ensure we found what suited us and our budget.