My daughter recommended I purchase from Balsam Hill as they have had a pre-lit Balsam Christmas Tree for many years. I have given 4 stars as I have only been able to give the tree a quick test having... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Firstly, the tree arrived on time, excellently packaged, professional couriered. The directions were clear -we put it together seamlessly. So we have it stored in one of the wardrobes & will see how... See more
Great service, great tree and discounted price. Realistic tree with quality design and easy to put together. Some people may be put off by Balsam Hill prices but my purchase was discounted in their re... See more
I bought some LED candles years ago & wanted to get some more for my Balsam Hill Vermont multi light tree. I like the way they clip onto the branches & they don’t fall over. I also like the way the... See more
Company details
- #17 of 19 best companies in Christmas Shop
- #183 of 208 best companies in Decoration and Interior Design Store
- #99 of 110 best companies in Interior designer
About Balsam Hill UK
Written by the company
Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.
At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Learn more about the BH Difference here.
Contact info
United Kingdom
- www.balsamhill.co.uk
4.2
Great
7k reviews
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Very good communication and delivery…
Very good communication and delivery time. I will not be unpacking the item until the middle of April when I will have help to do so. After this time I will be able to give a full review so if you would like to contact me again at the end of April I will be happy to respond.
6 January 2026
Easy to find the right size tree for…
Easy to find the right size tree for our house. Ordering simple, delivery great.
2 December 2025
Placed an order and received my order…
Placed an order and received my order when they said they would. My purchase was made after Christmas and I have yet to open the box. I intend on leaving a review on the tree in December. But I am very pleased with my BH tree purchase.
3 January 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
There’s always ways of improvement.
31 December 2025
Reply from Balsam Hill UK
Thanks for sharing your feedback, Wendy. We’re always looking for ways to improve and appreciate you taking the time to comment.
Thrilled with my tree
Have wanted a Balsham Hill tree for years and thrilled to get one in the sale. Beautiful tree! Very quick service and delivery. Good follow up as well.
3 January 2026
Excellent quality
Excellent quality, prompt delivery and a good saving in the sale! Such a beautiful tree, exactly as described. This is my 8th tree from Balsam Hill, I wouldn’t buy from anywhere else.
3 January 2026
Disappointed with their despatching time
The item took a long time to get to me. Customer Services were not that helpful either
3 January 2026
Reply from Balsam Hill UK
Thank you for your feedback. We’re sorry to hear about the delivery delay and your experience with Customer Service. We understand how frustrating this can be, and your comments have been shared with our team to help improve both our shipping process and customer support.
The tree is good quality but I was…
The tree is good quality but I was disappointed with the size, much narrower than I thought.
3 January 2026
Today I did unpack my new tree and it…
Today I did unpack my new tree and it looks fabulous I have not tried it with the lights jet but I’m sure when I bring it down for Xmas it will be in working order.
I bought the tree from Balsam it’s well known company and very trusted for the quality
I would definitely recommend Balsam
3 January 2026
Fantastic tree with great ‘flip’ mechanism
Fantastic tree. The flip mechanism is the best. It is very assemble to assess.
The storage protection bags are very robust, and the feature where the smaller bag clips to the box is excellent.
It will need a lot of fluffing up the first time before it looks anything like the picture on the listing.
It is VERY heavy in its large box, so it won’t be able to be stored in a loft.
3 January 2026
Fabulous looking tree
Fabulous looking tree, very realistic. Looking forward to putting it up this year.
3 January 2026
Product is good and was supplied with…
Product is good and was supplied with spares for the future, a small but nice touch.
3 January 2026
Beautiful Tree!
Ordered a 6ft Frosted Sugar Pine Tree. It was delivered quickly and well packaged. Inside the box the tree comes with its own carry case and two pairs of protective gloves to put the tree together (nice touch!!), and a stand. Love the look of the tree and I can’t wait for Christmas 2026!! 
3 January 2026
Great choice
Great choice, fast delivery. The main thing is to check exactly what your looking for ,eg. Height,width and more importantly how heavy it is. I know someone who bought a tree, but then couldn't manage the weight and didn't like all the wires in the tree but had chosen a tree with multiple light combination s and remote changer, they have given it away. I've bought 2 and love mine.
1 January 2026
Excellent Customer Service
Excellent item and customer service, would highly recommend.
30 December 2025
High quality high cost
Very expensive however worth the money. We bought our tree and it was much nicer to put together than any we've had before. Good materials and even comes with gloves and a storage bag.
14 November 2025
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