First Abu Dhabi Bank PJSC Reviews 

Guys never ever to get anything from Fab bank
No loan ,car loan. And if any one will call and try to convince you for liva insurance never to fall on that .
As you will be in trouble after you cancel the contract they will still keep charging you
Ever time you call they will register your consern and will be forgotten to take action on that.
You will hate your self the day you have got any card or account with the bank .
So disappointed .

Really I’m so happy from the spical services for FAB Bank uae and I’m giving five starts rate for they Ai machine services.. thank you

Very worst bank do not open account or take credit card from FAB bank

Why can’t I access my FAB mobile app? I’m currently abroad and urgently need to transfer money, but the app simply won’t let me log in. This is extremely frustrating and unacceptable. I have full internet access, but your app is not working at all. What is going on, and how can this be fixed immediately?

The worst bank ever

Scamming people, slow to solve problems and they don’t have customer service at all

They have been charging my current account every single day … unfortunately when I checked today end of may-2026, they are now charging me minimum balance also to the savings account 🙄😡😡

I first raised a request to close my account on 30 April. On that day, I submitted the request twice. I submitted another request on 16 May, and then again twice on 30 May. In total, I have submitted five account closure requests through the mobile app.

Despite all these requests, I have never received any callback, confirmation, or proper update. The only thing I received was a reference number each time.

Before 30 April, I spoke with a customer service agent who informed me that my account could be closed once the remaining balance of AED 1.95 was reduced to AED 0.00. I did exactly that and then submitted the account closure request again.

However, no one contacted me, and no one informed me that I needed to visit a branch to complete the account closure process. If branch closure was required, your team should have informed me, especially since I submitted five separate requests through the app.

Now, when I contact customer service again, I am being told that I need to pay AED 52. I do not believe this is my fault, as I followed the instructions given to me and repeatedly requested account closure without receiving any response or guidance.

This situation is unacceptable. I would appreciate a proper explanation, an investigation into my previous requests, and a resolution to close my account without being charged for delays that resulted from a lack of communication from customer service.

It's just so bad in so many ways that it is barely worth explaining. Tickets get closed with no response. Complaint was ignored. Raised again. They call, let it ring once, and then if you don't answer the ticket is closed as Resolved. Haha. Endless. There are many decent banks in UAE that seem to care about their customers. This is not one of them.

If you want to nervous welcome. Who created the online banking? The most uncomfortable online banking. We have several companies and you need a phone for each company, because they can not migrate in one phone. It is only a half of trouble, the owner has to give access to each user, so the user needs also a separate phone for each company. You are doing one payment for 30 minutes minimum, because every time error.

FAB Khalifa Street (Main Branch) itself is okay, but the way one of the ladies(Ayesha?) at the counter treats clients is very disappointing. This is not how customers should be handled. Communication can be professional and respectful without being rude.

Everyone deserves to be treated with kindness and respect, regardless of nationality. Being an expat should never be a reason to feel disrespected. I hope the management addresses this matter and reminds staff about proper customer service and professionalism.

Extremely disappointing experience with FAB and honestly one of the worst banking experiences I’ve faced in the UAE.

I opened the account online without any issue, but when I wanted to close it after not actively using it, the bank suddenly started applying continuous charges and penalties, pushing the account into negative balance. I even settled the outstanding amount once and requested account closure, yet the account was never closed and more charges were added again later.

What makes this worse is that customers are apparently expected to maintain AED 3,000 minimum balance, but the bank still allows people to open the account without clearly enforcing or explaining this properly from the beginning. It genuinely feels like a trap to generate penalty charges from inactive accounts.

I visited the Sahara Centre branch for assistance, but the service was extremely poor and no proper solution was provided. Even after raising a complaint through the app, I was simply asked to pay more money again instead of resolving the actual issue.

Very misleading process, poor customer support, and unnecessary stress over charges that should never have accumulated in the first place. I will never open an account with FAB again and definitely would not recommend it to anyone.

they have the poor service ever

FABs service towards their long standing customers has been one of the worst experiences Ive ever had, I became a victim of an online scam where someone used my credit card for grocery transactions outside the UAE, I even provided screenshots proving that I never left Dubai and never personally used the card during those transactions, but despite all the evidence Ive provided, FAB never properly resolved the issue. Their final conclusion was simply that “my card was used for unauthorized transactions”, which was literally the exact complaint I filed from the beginning, on top of that, the process of trying to reach a live agent is one of the most excruciating customer service experiences ever. Extremely disappointing, especially for a bank that should be protecting its customers from fraud.

I would have given Rotten Eggs if there was an option. FAB is the worst bank with even worse customer service team. The representatives are rude, ignorant and impatient to understand the Customer's complaint & simply jump & close the ticket.

I'd activated my FAB Etihad Guest Credit Card in Nov 2025 and I was promised a total of 70k miles (35k upon joining + 35k as bonus). After rigorous follow up, I finally received the joining points after 2 months. However, the additional bonus points have not been credited yet!
They keep calling and arguing with me even though there's an email from their side that it is a valid complaint and the points shall be credited in due course. Today I received a called from a lady from the bank and she argued with me that there is no such commitment towards my card and closed the ticket right away. I'm really fed up and decided to cancel the card.

Advice: Please, if you want peace of mind and don't want to waste your time & effort some points, never take any product from FAB especially Credit Card. Horrible experience with them!

You need worst banking experience, take FAB account.

Absolutely the worst banking experience I’ve ever had. FAB wasted 9 months of my time trying to open a business account, with zero clarity, zero progress, and constant delays. Every time I followed up, I got sent in circles or told to “wait” with no real updates. In the end, nothing was opened and no proper explanation was ever given. Completely unprofessional and frustrating experience. I would not recommend this bank to any business owner who actually values their time.

Absolute worst of a nightmare to deal with this onboarding and banking experience. Never considering this bank again.

I did a transfer of 4500aed on the 25/04/2026 from my bank account(fab) and till today the money hasn’t arrived it’s destination but the money was deducted from my fab bank account I have spoken with the bank and all the say is it’s under review even though I told them the money was for my mothers hospital bills and how urgent I needed this to be resolved I feel fraustrated right now. I can’t say if this was a scam by the bank or it’s a normal service.

Worst bank
Worst customer service
Worst relationship managers
They just eat the money
Im tired of sending email
Lodging complaints
But no one even bother to respond

This has been one of the worst banking experiences I’ve ever had. The bank applies excessive and unclear charges, and a noticeable amount of money keeps getting deducted without proper justification or transparency. It honestly feels like customers are being taken advantage of.

What makes it worse is the extremely poor customer service. Getting a proper response is very difficult, and even when you do, the support is unhelpful and does not resolve the issue. There is a serious lack of professionalism and accountability.

A bank should be trustworthy and transparent, but unfortunately, this one fails on both. I strongly advise others to be very careful before choosing this bank. Unless they improve their policies and customer service, I would not recommend it at all.

This is the worst bank you can use, 0 service, 0 response, only fees without any reason