First Abu Dhabi Bank PJSC Reviews 

This bank is scam

Worst customer service ever, you can not reach someone to talk to at all !!

Mr. S. Hamad in FAB Mirdif City Center is one the best teller I’ve ever met. He provided what the customer needs. His service was fast and smooth. Always smiles and greets the customers. Thank you.

pathetic pathetic services, I wish I never applied card from them, zero customer services, IVR is there to waste our time, the bank should get closed if they cant assist their customers

If you really want to waste your time, credit, and energy, try calling FAB Bank support. Their so-called “customer service” is just an endless, useless robot that never connects you to a real person — no matter what you do.

My account was breached, someone stole my login details, changed my card PIN, and drained 17,000 AED from my account. I was locked out of my mobile banking and tried calling FAB countless times, but not once did I reach a live agent to report the theft or get help.

This is honestly the most frustrating and disappointing banking experience I’ve ever had. A bank that can’t protect its customers or even provide a way to reach a human during emergencies is absolutely unacceptable.

FAB, do better.

Customer service is near enough impossible to reach. Really need to address this issue. Automatic call center is hopeless kept on hold for ever and the automatic call centre never is able to addresses the issue you called up about.
What has happened to tis service, is so bad that I am going to have to move my account to another bank

Its a myth that people believe FAB offers great customer service
I approached bank multiple times on phone and whatsapp to the RM Shalini in FAB bank burjuman branch
First of all she never picks up call and also no call back
Also the strange thing is they cant open joint acc on Saturday due to some technical issue which is from ages.
Thanks that i didn't opened account

Can you improve or develop a good app it is always under maintenance. It is frustrating and humiliating when you are about to make a payment or transfer fund at a critical moment you get UNDED MAINTENANCE message. Spend some money on a good developer!!!!!!

I never seen in other bank like this bank Policy very bad about debit interest charges 175 Only FAB Bank in UAE Suppose Customer do Not have money in account for some financial crisis but this bank account will go in minus i paid minus 400 something cause you cannot process to close account until its in minus.

It's been 22days since they deducted 175aed additional
They said it will return in 3 to 5 working days (reversal transaction clarification reference 2510054443960)
I don't have patience now very difficult to connect with customer care I waste my half hour to connect with customer care and all are busy 😞 if I didn't received before end of this month I'm gonna close my account, very bad service it's been more than 3 years first time happened this thing

Worst service ever. After finishing a request in a branch, the agent told be it will be done within that day. Then nothing happened for three days and I called the service centre. The service agent was politely asking about the situation and then sent me a case number for tracking. I received two phone calls to understand the situation again and got their words for that they will solve it right away. But their right away is not our right away. 6 days passed, still waiting for their right away.

Very disappointed with First Abu Dhabi Bank credit card service. Fraudulent transactions happened multiple times, even without OTP or sharing card details. Despite blocking the card and getting a replacement, the same issue occurred again. Customer care takes hours to reach, provides no clear solution, and the bank still hasn’t refunded the stolen amount or reversed the over-limit fees caused by their security failure. Extremely poor service and weak fraud protection

Despite being an Elite customer with a dedicated advisor, my experience with First Abu Dhabi Bank (FAB) has been very disappointing. The customer service and communication are extremely poor — messages and requests are often ignored, and no one answers or returns the call as promised

Worst customer service ever
Soon I will close my account
They are not professional but rude also
Just saying go to branch
And repeat the same question again and again don’t make any argent transection through fab u will be suffer I did 1 transection on 30 of September still did not received and when I called same answer within 24 to 48 hours it’s been 9 days

Worst Support. Nobody answers your call and if you are out of the country then goodluck on your roaming chargers as literally called for more than 50 mins and it just keeps ringing.

I call your customer care number and your rude and unprofessional staff name , Muhammad sultan was on the line , whos one of unprofessional and rude customer care representative ,
He dont know how to deal the customer ,
Either helping me to resolve my issue his dare to ask me to (do what i can do) !!!
As per central bank guidelines ,
CPR , he dont treat the bank customers ,well, i need to solve my issue realted to overdraft charges,
Unfortunately,FAB bank branches and customer care services are useless, well sending eamil on there contacts also, has error , so there is no way to escalate your issue to FAB , I HOPE central bank , will take care of that , #cbuae

The bank of the 19th century.... When you make a bank transfer if its not a working day you will get money by next day...If you are in UAE its better to go and collect from them ....Nice experience

They returned my rent cheques without any valid reason, causing a penalty of 2,000 AED from my landlord. The bank admitted it was their mistake but for over two months I’ve been chasing them for a simple letter confirming their error so I can get the penalty waived. No response despite calls, emails, and messages on social media. Zero accountability and no follow-up — the most unhelpful customer service experience I’ve had.

The worst bank I have ever experienced. I tried to call the c center and I have been on hold for more than 30minutes .They do not value the time of customers.
I an really disappointed.

Worst bank ever. The branch staff give you incorrect information then lie about it. If you call you wait on the phone for 30mins before anyone answers. No idea how they have any customers