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BARÚ Reviews 

322
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality and delicious taste of the products, with many becoming loyal clients and finding the overall service to be very professional. The delivery service is consistently praised for its speed, with many orders arriving very quickly, often the next day. Reviewers also appreciate the thoughtful and personalized packaging, which adds a special touch to their orders. Overall, people consistently express high satisfaction with their purchases and the entire experience provided by the company.

What people talk about most

Product

Clients share positive opinions on product quality, often describing them as great, fresh, tasty, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as great, fresh, and... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of placing an... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Shop
  2. Chocolate Artisan
  3. Chocolate shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

322 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(322)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and very fast delivery

Great products and very fast delivery. (Personalized packaging, the client experience is pretty awesome)

30 March 2026
BARÚ logo

Reply from BARÚ

Hey! Thank you so much for the lovely review. We're happy you enjoyed it! ☀️

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Amazing taste and fast delivery to…

Amazing taste and fast delivery to germany! I got the pumpkin spice latte and it's my favourite drink all seasons, hot and cold!

24 March 2026
BARÚ logo

Reply from BARÚ

Hi! Thanks for the kind words. So fun to hear you're loving the PSL all year round! Enjoy! 🧡

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Super fast delivery 😊

Again a super fast delivery of delicious sweets 😊

21 February 2026
BARÚ logo

Reply from BARÚ

Hey Andrea! Thank you for the lovely review. Enjoy! 🥰

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Thank you for your support

Thank you for your support! You don't just have the best chai latte, but the best sevice as well!

16 February 2026
BARÚ logo

Reply from BARÚ

Hey Irina! Thank you so much for the kind words, it really makes our day! 🥰 Enjoy your lattes!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

I had a really great experience…

I had a really great experience ordering my matcha set and matcha from this company while i was in Belgium. Everything arrived the very next day, beautifully packed in a personalised box, which made it feel extra special. The set includes everything needed to prepare matcha properly, and the quality is excellent. I am especially happy with the matcha bowl, it”s exactly the type of bowl i had been looking for and couldn’t find anywhere else. The shape and size are just perfect for making matcha, and i know how hard it can be to find the right one, so this was a big plus for me. The matcha itself is amazing - very smooth consistency and a truly delicious taste. You can tell it’s good quality from the first cup. Overall, i am very happy with my purchase. Fast delivery, great products, and a smooth experience from start to finish. I would definitely recommend ordering from them if you are thinking about starting your matcha journey or upgrading your current set!

17 February 2026
BARÚ logo

Reply from BARÚ

Hey Diana! Thank you so much for this amazing review. We’re so happy you finally found the perfect matcha bowl! Enjoy your matcha moments! 💚

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Awesome!

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recommend them, and I think I’ll be a long-term customer. Awesome!

11 February 2026
BARÚ logo

Reply from BARÚ

Hey Letizia! This is so great to hear! Thank you so much for your lovely review. Enjoy all the treats! 🥰

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great experience

Super fast delivery. Great customer service. Just love thé whole baru concept, experience.

6 February 2026
BARÚ logo

Reply from BARÚ

Hi Jean, thank you so much for your lovely review! 😊 We’re thrilled to hear it!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Fast shipment and I like the personal…

Fast shipment and I like the personal touch on the box 🥰
Perfect !

2 February 2026
BARÚ logo

Reply from BARÚ

Hi Peggy! Thank you so much for your kind review! Enjoy all the treats 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

The outside box

The outside box, the way the items were placed safely inside the box. Cherry on top, the playlist.

29 January 2026
BARÚ logo

Reply from BARÚ

Hi Rita! Thank you so much for this wonderful review! We love hearing that you enjoyed everything! It really makes our day! Enjoy 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Online shopping and delivery as it should always be.

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - and as I know the problem, I can correct it). Fast and correct delivery in a well-packed box.

26 January 2026
BARÚ logo

Reply from BARÚ

Hi Xavier! Thank you so much for your kind review! Enjoy all the treats 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Mmmarshmallows

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️).
I liked it so much I placed an order immediately. It was delivered very fast (the next day) in a personalised box (again, clever marketing 👍🏻), which was a nice surprise.
I ordered the milk and dark covered marshmallows and they were truely DELICIOUS. So very pleased with this product! An extra is the fact it’s a Belgian company! 🇧🇪

15 January 2026
BARÚ logo

Reply from BARÚ

Hi Rani! Thank you so much for this lovely review! It really made our day! Enjoy all the sweets and treats 😋

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

The packaging was incredibly well…

The packaging was incredibly well thought out, with a personalized message printed directly on the box — such a great detail. Delivery was super fast, and the products are absolutely delicious. A great experience all around.

29 January 2026
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Jacobi!
Thank you so much for your kind words! We’re thrilled to hear you loved it! 🤩

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great and good quality

Because the taste is really good and the thermos is excellent.

8 January 2026
BARÚ logo

Reply from BARÚ

Hey Eveline 🥰
Thank you so much for the lovely review! Enjoy!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Fast delivered

Fast delivered, everything was put together well

8 January 2026
BARÚ logo

Reply from BARÚ

Hey Anna! 😊 Thank you for your kind review! Hope you enjoy it! 💛

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Everything went great

Everything went great. Minor issue was solved immediately and delivery was fast.

29 December 2025
BARÚ logo

Reply from BARÚ

Hi Nils, thank you so much for your lovely review! 😊

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Baru is great only there's to much…

Baru is great only there's to much sugar in it. I've tried the matcha and the other one without sugar but i didn't like the ingredients

2 December 2025
BARÚ logo

Reply from BARÚ

Hey Heide! Thank you so much for your honest review! 😊 We really appreciate your feedback and will keep working on offering options that everyone can enjoy!

Sweet greetings,
Liezl – BARÚ

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