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BARÚ Reviews 

323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, finding them to be excellent choices. Many people highlight the exceptionally fast delivery service, often receiving their orders the very next day. The personalized and well-thought-out packaging also frequently impressed consumers, making their experience feel special. Consumers also appreciate the overall professional service and care shown throughout the ordering process. The attention to detail, from product presentation to the smooth delivery, contributes to a highly satisfying customer journey. People consistently find the products to be excellent, often becoming loyal clients due to the consistent quality and taste.

What people talk about most

Product

Clients share positive opinions on product quality, often describing them as great, fresh, and tasty, with... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Customers had positive experiences with quality, frequently praising the fresh, tasty, and delicious nature... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders and the quick... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Shop
  2. Chocolate Artisan
  3. Chocolate shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(323)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

perfect experience

perfect experience

28 August 2025
BARÚ logo

Reply from BARÚ

Hi, thank you for the lovely review! 😊

Sweet greets,
Liezl - BARÚ

Rated 5 out of 5 stars

Amazing

Great product, the chocolate powder is divine, ordered in afternoon and already got it the next day on a Saturday with my name on the box. I never write reviews but this one was well deserved. Order here!

12 July 2025
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Laurent! Wow, thank you so much for this great review, it truly made our day! 😁 So happy you enjoyed it.

Sweet greets,
Liezl - BARÚ

Rated 5 out of 5 stars

ALWAYS PERFECT

It's now the third time I order on their website and it's always a perfect experience. The order arrive super quickly, and love their classic chai latte prep. Always a pleasure. Keep up the good work

2 July 2025
BARÚ logo

Reply from BARÚ

Hi Elle, we’re so happy to hear this! ☺️ Thank you for the support, and enjoy your sips!

Sweet greets,
Liezl - BARÚ

Rated 4 out of 5 stars

I was hoping to get the free scoop…

I was hoping to get the free scoop advertised on Instagram but unfortunately it was a huge box with just one container of matcha inside (as per my order).

30 June 2025
BARÚ logo

Reply from BARÚ

Hi Katie, thanks for your review. We're very sorry to hear that you didn’t receive the free scoop as expected. The good news is that from now on, the scoop is included with every order, so you’ll definitely receive it with your next one! ☺️

Sweet greets,
Liezl - BARÚ

Rated 5 out of 5 stars

Excellent product, quick delivery!

Excellent product and extra quick delivery. Even came with a treat! Will definitely order again.

10 May 2025
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Teresa, thank you for your kind review! Enjoy your treats!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Great products and service

Other than the delicious products, I also really like how much care you put into the packaging and how personalized it is.

9 May 2025
Unprompted review
BARÚ logo

Reply from BARÚ

Hi, Elaine! Thank you so much for this lovely review! So glad you’re enjoying both the treats and the little details 😊

Sweet greetings,
Liezl from BARU

Rated 5 out of 5 stars

All around positive experience

Customer friendly website interface, quick service and tracking, exactly as ordered

28 April 2025
BARÚ logo

Reply from BARÚ

Hi there! Thanks so much for the lovely feedback! So happy everything went smoothly. 😊

Sweet greets,
Liezl - BARU

Rated 5 out of 5 stars

I loved the vanilla, matcha, and rose chai latte trio.

Ever since I tried the vanilla chai latte at Bruno's, I said, "I need this product in my house."

Shipping was fast, I will definitely be a regular customer of yours.

❤️

15 April 2025
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Ambar,

We're so pleased to hear this! Barista @ home vibes. ✨
Enjoy!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

The combination of ingredients

The combination of dark chocolate, caramel, salt and the soft marshmallow is awesome!

10 January 2025
Unprompted review
BARÚ logo

Reply from BARÚ

You have impeccable taste, Johan! Enjoy! 😍

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Biting into these bars is glorious!

I love the cracking of the chocolate on these bars, paired with the softness of the marshmallow. Such great quality. My girlfriend is GF and enjoys these so much as a sweet treat. I look forward to more flavors and continued great quality! Super fast service too. Cannot recommend them enough :)

27 December 2024
BARÚ logo

Reply from BARÚ

Such a fun review, thank you! Here's to more crunchy chocolate bites in 2025! :)

Sweet greets,
Anne - BARU

Rated 5 out of 5 stars

Perfect

Great product.

30 December 2024
BARÚ logo

Reply from BARÚ

Thank you so much!

Sweet greets,
Anne - BARÚ

Rated 5 out of 5 stars

Love it!

Love the taste. Quality wise it's almost better than a chai latte in a café.

27 November 2024
Unprompted review
BARÚ logo

Reply from BARÚ

This is a big compliment. Thank you, Iris!

Sweet greets,
Anne - BARÚ

Rated 4 out of 5 stars

Surreally amazing

Their Matcha Latte is amazing ! They deliver quickly and you get some nice free extras.
(1 'teenieweenie' remark : such a big cardboard box for such a small order :-(

20 November 2024
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Tanja, thank you so much for your positive review!

Normally our boxes are adjusted to the size of the order, but I think something went wrong in your case. I will take it up with our fulfillment partner.

Have a great day!

Sweet greets,
Anne - BARÚ

Rated 1 out of 5 stars

Worst chocolate I've ever tried

Bought these at a supermarket in Denmark (Milk chocolate hazelnut truffle variant) and it was the worst piece of chocolate I have ever tried.
The only flavor that came out of it was milk fat. Disgusting fatty milk taste. No hazelnut, no truffle.
I normally don't go about leaving reviews to chocolate I didn't like but this was exceptionally bad. And not to mention expensive like crazy.
I'd really love my money back as I had to throw out 3 hippos and 3/4ths.

22 October 2024
Unprompted review
BARÚ logo

Reply from BARÚ

Hi Alexandra,

Thank you for sharing your experience, and we're sorry to hear that our Milk Chocolate Hazelnut Truffle Hippos did not meet your expectations. We understand how disappointing this must have been.

It’s possible that the chocolates may have been affected by storage or handling conditions, which can sometimes impact the flavor. We recommend returning the product to the store where you purchased it for a refund or exchange, as our retail partners handle returns directly.

Have a great day!

Sweet greets,
Anne – BARÚ

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