It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more
Company replied
I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recom... See more
Company replied
Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more
Company replied
Company details
About BARÚ
Written by the company
Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.
We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚
Visit our webshop or follow us on social media to see new flavours and seasonal specials.
Welcome to the whimsical world of BARÚ!
Written by the company
- From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.
Contact info
Industrielaan 4, 3590, Diepenbeek, Belgium
- 011850560
- shop@baru.be
- www.baru.be
Treat yourself to something sweet! 😋
4.7
Excellent
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yummy product, friendly people!
Great value for money, fast delivery (even at the end of the year and excellent customer service!
8 December 2025
Reply from BARÚ
Hi Marie, thank you so much for your lovely review! 😊 We’re thrilled to hear you enjoyed it. Wishing you happy holidays!
Sweet greetings,
Liezl – BARÚ
Product excellent
Product excellent, delivery very good (if too many progress emails) impossible to sign up to being a regular customer from a guest. Too cumbersome technically !
1 December 2025
Reply from BARÚ
Hi Eric, thank you so much for your feedback! 😊 We’re happy to hear you enjoyed the product and the delivery. We really appreciate your notes on the sign-up process and progress emails, and we’ll look into making it smoother.
Sweet greetings,
Liezl – BARÚ
Reply from BARÚ
Hey! Thank you so much for your wonderful review! 😊 Enjoy!
Sweet greetings,
Liezl – BARÚ
I love the product and was surprised…
I love the product and was surprised how fast delivery was done!
4 December 2025
Reply from BARÚ
Hi Anne, thank you so much for your wonderful review! 😊 We’re thrilled to hear you love it!
Sweet greetings,
Liezl – BARÚ
Lovely
Always good and packaging personalised, just maybe put a little gift for free to taste the other products.
6 November 2025
Reply from BARÚ
Hi! Thank you for the lovely review! 😊 We’re so happy you’re enjoying it! That’s a great idea, we’ll definitely keep it in mind for the future!
Sweet greetings,
Liezl – BARÚ
Reply from BARÚ
Hi Ghislaine! So happy you enjoyed it! 😄 Savor every sip!
Sweet greetings,
Liezl – BARÚ
Screen printing every box individually
It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolates. Of course the hot chocolate and latte mixes are amazing (and all totally vegan to boot). I really liked baru products before but now it feels like the company does actually care about the shipping process too.
26 November 2025
Reply from BARÚ
Hi! So thrilled to hear this! 😄 We love adding that little personal touch. Thank you for noticing and for your sweet words!
Warm wishes,
Liezl – BARÚ
Simply perfect!
First direct order, perfect experience. Planned to give the Chai away as christmals presents... but guess what, -we´ll drink them all!!!!!
17 November 2025
Reply from BARÚ
Hi! So glad to hear that! 😄 Looks like the Chai found its way to the right hands… or mugs 😉 Enjoy every sip!
Sweet greetings,
Liezl – BARÚ
Baru's chai latte is delicious
The package arrived very quickly, very well packaged and presented. Finally, Baru's chai latte is delicious.
17 November 2025
Reply from BARÚ
Hi Toufik, thank you for the lovely review! 😊 We’re so happy you’re enjoying it, enjoy every sip!
Sweet greetings,
Liezl – BARÚ
Reply from BARÚ
Hi Andrea, thank you for the lovely review! 😊
Sweet greetings,
Liezl - BARÚ
Reply from BARÚ
Hi Elise, thank you for the lovely review! 😊
Sweet greetings,
Liezl - BARÚ
Rapid delivery and quality products
Rapid delivery and quality products. Tried the chocolate powder with marshmallows and became an instant fan!
12 November 2025
Reply from BARÚ
Hey Sonia, so nice to hear! Thank you for the lovely review! 🧡
Sweet greetings,
Liezl - BARÚ
Matcha latte
I’ve tried your matcha latte in the Netherlands and loved it so much I brought a bunch of it home to Croatia. Then I ordered some more. I drink it almost every day.. which might not be the best, but I’m obsessed!
11 September 2025
Reply from BARÚ
Hi Paula, thank you so much for your amazing review! 😍 We’re thrilled to hear that you loved our matcha latte, we totally understand enjoying it every day; it’s hard to resist!
Sweet greetings,
Liezl - BARÚ
I am your loyal client
I am your loyal client, and I’m happy à with your products.
I have a coffee shop and we use your Chai latte in our recipes.
Do you special offers for commercial shops?
18 November 2025
Reply from BARÚ
Hi! Thank you so much for your lovely review! Feel free to send an email to shop@baru.be 😊 My colleagues will be happy to help you further.
Sweet greetings,
Liezl - BARÚ
Reply from BARÚ
Hi Klaudia, thank you for the lovely review! 😊
Sweet greetings,
Liezl - BARÚ
Reply from BARÚ
Hi, thank you for the lovely review! 🤩
Sweet greetings,
Liezl - BARÚ
Reply from BARÚ
Hi, thank you for the lovely review! 😊
Sweet greetings,
Liezl - BARÚ
It was a gift that i ordered and the…
It was a gift that i ordered and the day after te order was placed, she already had the gift delivered,really quick!
24 October 2025
Reply from BARÚ
Hi, thank you for the lovely review! 🎉
Sweet greetings,
Liezl - BARÚ
fast delivery
30 October 2025
Reply from BARÚ
Hi, thank you for the lovely review! 😊
Sweet greetings,
Liezl - BARÚ
Reply from BARÚ
Hi Eve, thank you for the lovely review! 😁
Sweet greetings,
Liezl - BARÚ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.