Bass Pro Shops Reviews 

I've been buying here for years! Always got service and quality products

Bass Pro at 3600 South Lindbergh Blvd
Sunset Hills, MO 63127

Arrived @ this store at 5:30pm

I have been to this particular Bass Pro several times. The individuals behind the gun counter are beyond rude and unhelpful. When it first happens, you think it's just a one off and you just let it go, but when it happens every single time, you go there and every time you go there it's a different employee you then realize that these people in this department could care less about doing their job or to help you in anyway and now it falls on management. I just went to this store again which is 2.5 hours away from my house on 11/2/2025. They have the attitude as if Bass Pro are the only ones in America who sells guns and you are a peasant and I'll get to you in their time or even if they do help at all. Even though you have logged in and there are 4 or 5 employees behind the counter doing absolutely nothing. They will avoid you like the plague and literally try not to make eye contact with you, so they don't have to help you. Yesterday topped the cake though! Their logging inline system was down, and I couldn't log in. Me and my girlfriend was standing at the counter and 3 of the men were talking about one of their stories and totally ignoring any and all customers. One of the men was doing everything he could to not make eye contact. There was another employee who walked out from the back and walked out past the counter onto the floor. This employee didn't care to stop and ask if we needed anything either. instead, I stopped him and told him that their logging in line system wasn't working and I needed help. This employee must have been their boss because as soon as he turned around to confront one of those men then two of the men asked if I needed something. To make a very long story short and not having to write a book. I wound up not buying anything. My whole intent for coming in there was to purchase this one particular gun. I am beyond livid how these people in this Bass Pro shop treat customers. I will never again in my lifetime go to this particular store again and might not ever go to a Bass Pro shop ever again. My voice is just one voice, but I will do everything in my power to make my voice heard and go onto every single internet review web page I can write a review and write a review. I will also tell everyone I know about my experiences with Bass Pro. The word of mouth can either be your best advertisement or your worst. Even though Bass Pro shops prices are very overpriced I still went to this store and many others. I will now save my money and shop somewhere else. Bass Pro has just gotten too big, and they don't care about the customer anymore.

I recently bought a used pistol from Bass Pro Shop in Garland. The initial employee I dealt with was awesome. A shout-out to Alex in the firearm section.
The trouble began when I attempted to purchase the pistol. I handed over my CCL, and the man took it and required me to verbally state what was on the license...twice in a row when he had my legal ID in his possession. I filled out the transfer form and left off my SS number, as it is not required. He then brought up my SS number from somewhere ( I didn't provide it) and required me to confirm it was my SS number, and he did this twice. Why was my SS number shown to me printed out, and me to confirm it when it was not a legal requirement? I feel like y'all just make up your own rules. I bought the pistol on 10/22/2025. In closing, I felt the whole transaction was unpleasant and unlike any firearm purchase I had made before. Is my experience normal, or was I given "special treatment"?

I got scammed out of $250 by "Bluegreen Vacations" right in the store, when I found out they were time share con artists they refused to refund my money, Capital One wouldn't help me, store manager didn't care, corporate didn't care.

free 2 day shipping advertised but it took four days to process my order

Brutal online customer service.
Customer service takes forever to answer the phone and sometimes they just don’t.
They do not reply to emails at all.

They have not once been able to resolve any online issues I’ve had.
They claim they can’t modify or cancel orders.
Generally a complete waste of time and energy calling online customer support.

Absolutely horrible experience !!
I myself will NEVER use Bass Pro online again.
And truthfully, their prices are generally higher than local outdoor hunting shops anyway.
Pretty crappy all the way around.

They are now forcing Canadians to use a new website that is half finished, extremely poorly designed and a massive downgrade from what was already a generally good website. This new website has been slapped together by someone that clearly has never made a website before. If they wanted there basspro name so badly at the top of the webpage they should have just gone through the process of changing the domain name because in its current state I will never use this website ever again.

I recently bought a Harvest Right freeze dryer. I am excited that it preserves 98% of nutrients and the shelf life is 25 years. It works great!

I will not be shopping at Bass again. I ordered something online and used Paypal to pay for it. Unfortunately it wasn't useable so I had to return it. Because I used Paypal I can only get my refund in the form of a Bass gift card which I do not want. They should put this information right on the order form. If I had known that up front I would have used a credit card instead

My sandles arrived early, but the way that they were poorly packaged and had grass and sand stuck to the bottom of the treads, it was obvious that they had been worn and returned. I am sending them back, but if I want the same sandles I have to pay shipping again! I will look elsewhere, thank you.

They refused sending our order to us because we used a freight forwarder since they don’t ship to our country. Worst service ever.

Great physical store but worst online purchasing experience ever.
It takes them fifteen business days for them to send an item from the warehouse to my local store for pickup. The 800 phone number cannot cancel orders and sends you to the store. The store cannot cancel an order without the item in store. The whole ordeal ended up taking 1.5 months. The worst part is that the item sat in the store for 2 weeks before they called me.

Ordered product online and they attached incorrect delivery label. Spoke with customer service to correct it. They updated fedex and reprinted the label and got it wrong again. Customer service did nothing to help and just said the same thing over and over. I will never order from this company again. Shockingly unprofessional

An outfiter (Jason. K) approached I and my brother asking if we'd like to sign up for something on his tablet, we told him we weren't interested, he followed us and asked "why not? Its not that big adeal) then he told us that it was in store benefits and pointed back at a price tag saying that you could get random discounts on items, he started asking for my brothers informations and asked to see his id, which we both thought was weird but assumed it was for something firearm related because he pointed back in that direction when he told us that we could get random benefits and then asked him to type in how much he makes a year which we also thought was really weird, (when he presented the tablet to my brother he didnt show him any legal information nor did he say that there was any because he was telling us that what we were signing up for was a membership and not a credit card), I asked him what some of the information was needed for and he couldnt give me a straight answer and ignored my questions twice but by then he had already signed in all of the required information and didnt tell us that we werent infact signing up for a capital one credit card which is completely unacceptable

I never thought I would walk into Bass Pro and leave feeling deceived, but that’s exactly what happened today. Within five minutes of entering the store, I was approached by an older, bald employee named Jason, who carried a tablet and immediately started pressuring me and my brother to “sign up.” He described it as a Bass Pro membership with rewards and discounts, never once mentioning it was actually a Capital One credit card application.

After refusing several times, I finally agreed, thinking it was a simple store membership. Jason took my ID, filled in most of the form himself, and only asked me to enter information in a few spots. I never got the chance to read the fine print or fully understand what I was signing. Only after the application was submitted did Jason casually mention that it was for a Capital One credit card, which triggered a hard credit check on my report.

This is not a small issue for me. I am 21 and have been working hard for the past 4 months to build my credit responsibly with a secured card. I have been careful to avoid unnecessary credit lines, and I take my financial health extremely seriously. Being tricked into a credit application under false pretenses is beyond unethical, it feels predatory, especially coming from an older employee who should know better.

When I confronted Jason immediately afterward, he became visibly nervous and admitted it was a credit card application but acted unsure about whether it involved a hard inquiry. It did. That lack of honesty and transparency is unacceptable.

I spoke with the store manager, who listened respectfully, agreed that what happened was wrong, and promised retraining. I truly appreciate his professionalism. But Jason’s actions cannot be brushed off as a simple mistake. He used misleading tactics that could damage my financial future.

To Bass Pro Corporate: Customers should never be misled into applying for a credit card under the guise of a store membership. This needs serious review, accountability, and clear safeguards so no other customer experiences what I went through.

I walked into Bass Pro expecting honesty and respect. Instead, I walked out with a hard inquiry on my credit report and a potential credit card I never wanted. That is not the Bass Pro experience anyone deserves.

I ordered 1 hat and FedEx could not find my address. Bass would not authorize for me to pick up at a nearby FedEx location. All of this for 1 hat. I will buy in the store for now on. They could not do anything but refund my money!

Tried to purchase a ATV thru there website 10,000 but there web site is so screwed up was on it for 2 hrs trying to get one but going to honda dealershio tomm i quess who ever is in charge is stupid because if it did it to me it has done it to allot of people I am sure they have lost thousands of dollars dont waste your time with bass pro shop. Go to honda dealer if you want an atv

I ordered 9 hats online for a company event and the order was cancelled for no reason!!!! The payment went through obviously an no email was sent to let me know that the order was cancelled!!!! HORRIBLE online experience. I was expecting a lot more from Bass Pro Shop!!!! My online review is a ZERO!!

I bought a $300 crossbow it is the fiery hd killer instinct. It is the biggest pile of garbage I have ever thrown money away on. I tried to return it but they said once it's been fired you can not return. So I tried to do a review on it and they blocked that too. So they're knowingly selling a bunch of garbage and ripping people off.

If I had a choice to give them 0 stars I would. Called the store to see if they had a type of gun I wanted and they told me yes and to just come in. I came in waiting for someone to acknowledge me or help me for 10 min no body came. I went to the check out register and asked if they had a sign in sheet they said no, and that they won’t be able to help me due to being past the cutoff time. They have horrible customer service here, they don’t acknowledge customers as they walk up and told me to come back the next day. They should have a sign in sheet so your not standing there waiting and then other people just come up cutting you in line. They need to have a more direct system for people looking to purchase guns. I will not be shopping there ever again. They just lost a good cutomer!