Bass Pro Shops Reviews 

First I am an avid fisherman/person and Bass Pro Shop is one of my favorite stores. So this is a hard review to write.
I purchase a Plano 7771 tackle box less than a year ago. Recently, I noticed that the top (plastic cover) started to warp. Now it won't close at all and this makes the top shelf unusable because everything in the top will fall out when accessing the shelf below.
I thought no problem I'll go to Bass Pro Shop and they will stand behind there items that they sell. Nope, I was told that there is a 60 day return policy (by Plano) and that Bass Pro Shop would do nothing in either return or replace. The cost of the tackle box was approximately $100. The salesperson said that she understood that there should be some compensation but not from BPS. Can someone explain to me why a tackle box, that spends days in the sun should warp.
BTW I’m talking about the store in Brandon Fl.

Concord, NC location called the cops on me.

Be wary and extremely cautious at this location. They’ll call the cops on you. Not mall security. The police. City of Concord police.

The Hilton Vacation sales tactics have become so extreme they’ll call the cops if you complaintoo much. Seriously. Literally. Still in disbelief over today’s events. (The vacation sales used to be called Bluegreen Vacation Resorts, always be wary when a company changes names. Look up how many stories online of customers duped by these scams and not able to redeem before that $299 steal of a deal vacation expires.)

I could possibly just forget the abysmal customer service at every Bass Pro I have visited, including the Missouri flagship location, in the last 7 to 8 years. Especially more so since the Cabelas acquisition.

If you’re buying a boat or vacation they have time and smiles for you. Try getting help finding a $5 lure though , you’ll be on your own. Speak up and let them know you don’t appreciate the Hilton people’s lies and tactics and they’ll send a dude in a uniform carrying a gun to come talk to you. He thought they were stupid too.

Bought an Airliner Fishing Rod Case, sent me the wrong item and was promised to have the correct item delivered before my flight. The company failed to meet expectations and it's promise to deliver. I will NEVER order from Bass Pro Shop, ever again.

Frist of all we bought a pontoon boat from the Roeville store and the experience fantastic. But after the summer we removed the battery for the winter. As we reinstalled the battery we shorted the negative to the positive. after talking to Brian Hottell he had me talk to Jaerry Tuker the head mechanic. they had the parts that we needed. after returning a hundred mile to the cabin we needed to talk to Brian and he walked me through it. After all there help we where back on lake. This well make me have them do all the work on the boat.

Don't ever order from this garbage company online. They have tried to hit my credit card 5 different times for the same purchase. Ive been fighting for a week to stop this.. They are a trash company NEVER BUY FROM THEM ONLINE.

What a nightmare I bought a bass tracker classic xl 2024 in April 2024 on the 2nd WHAT A Piece OF S@#$ IV had it 14 months the price was 16,999.00$ I never got to see the boat until I paid it in full I got to see a show room boat but not the one I was buying when I picked it up on the 3rd I took it to the lake and ran it for a couple of hours, when I got back to the ramp and on the trailer I pulled the stern plug and waited it was full of water on the 4th I contacted bass pro Gainesville Florida and was told to bring it in so I drove the 3 1/2 hour trip from Georgia to gainesville florida I had to leave the boat
When I got a call I was told that they ran the motor in a barrel but found no leaks what? How do you find a leak in the hull by running the boat in a barrel stupid job. I went and got my boat
My wife and I took the boat to West Georgia north of Tallahassee Florida for a relaxing 3 day fishing trip I put the boat in the lake are lunch and got in the boat and went fishing this lake is huge I went across the lake and was fishing in 4 feet of water nothing biting so I went east to the other end of the lake all was fine I found a bunch of boats fishing so I found me a spot anchored and started fishing after about 3 hours I got tired and hot so I went out to the chanel and headed back to the camp grounds about 5 minutes I got a warning horny so I turned the boat off trimmed the motor and found nothing clogging the intake but vessel view said it was hot, I called bass pro where I bought this junk and was told to use the troll motor to go 5 mile with it it's only a 12 edge it ran out of battery charge after about an hour I tried to start it but the warning kept beeping . I flagged down another boat to give me a tow and finally got back to the cam and we left wit two days not used more worthless money spent
I've called customer service and no one wants to deal with a complaint except say I'm sorry about all your trouble
I'm don't with bass pro they get your money and forget about you
DONT BUY ANY THING FROM BASS PRO THEY ARE OVER PRICED GIVE YOU A DELIVERY DATE AND SEND OUT THAT Purchase Economy NO TELLING WHEN YOUR GOING TO GET YOUR STUFF
STAY AWAY YOULL GET SCAMMED

Me and my fiancé went into the Bass Pro shop in Manteca to try and purchase a bass boat. I asked a gentleman there what it takes to try and get a loan he said they could run my name through a couple loan companies and I said no try one and see what the outcome is unfortunately they have ran my name 13 times And now my credit score is shit. They didn’t give me back my $500 deposit that I left that I was supposed to be back in 14 days and I never received it so just be warned if you go to Bass Pro shop don’t believe nothing. They say they lie they’re gonna run your name more than once

If you value your time, honesty, and proper service - or if you’re a Green Card holder - I strongly recommend you avoid the firearms department at Bass Pro Shop. My recent experience was a textbook case of poor training, outdated policies, staff dishonesty, and a total disregard for customers.

First visit:
I went to purchase a firearm, bringing my driver’s license and concealed carry permit—both legally sufficient under federal law. I also had a digital copy of my Green Card on my phone, as every other gun shop has always accepted. However, the Bass Pro Shop gun counter employee insisted I physically present my Green Card. He refused to even look at the digital copy, claiming this was “company policy.” He would not budge, forcing me to drive home and back, wasting over 2 hours of my time.

After the fact:
The store manager later admitted by phone that this was actually an old policy. The employee was wrong, and I should not have been required to present my Green Card physically. His only “remedy” was to say it would be addressed in training. No apology, no compensation for my wasted time, no accountability. It felt like the employee knew the current rules and simply didn’t care, preferring to invent obstacles rather than help a customer. Frankly, this also borders on illegal behavior, since federal law does not require a Green Card to be physically shown if you already have your state ID and concealed permit.

Second visit:
Once my background check cleared, I returned to the shop to pick up my firearm. I found a line of people waiting to buy guns and do paperwork. Despite all my paperwork being completed, I was told I’d need to wait at least 30 minutes for a simple pickup. I asked, very politely, if a manager could help speed things up, since my transaction was ready. After a wait, a manager finally emerged, glanced at the line, and told me I would have to wait like everyone else - despite not being busy. I later learned they should have offered me the option to schedule a pickup appointment for situations like mine, but they never mentioned it.

When I expressed my frustration and asked for a refund instead, the gun desk staff member agreed instantly, showing zero interest in resolving the issue or keeping my business. They then took more time to process my refund than it would have taken to just hand me my purchase. This “customer service” is the definition of rigid, bureaucratic, and indifferent.

Aftermath:
I was then shocked to learn, during the manager’s follow-up call, that staff had also lied to him about the events. He told me the employee who issued my refund was “helping a customer” at the time, which simply wasn’t true. The manager himself doubted my word, but hadn’t even reviewed security video—showing little interest in getting to the truth. No sincere apology, no commercial gesture, just a repeated assurance that “we’ll use this for training.” That’s a joke.

Conclusion:
Bass Pro Shop’s gun counter operates on outdated, sometimes illegal policies, wastes your time, and then gaslights both you and their own management. If you’re not a U.S. citizen, be ready for extra hurdles. If you are, good luck, because these employees invent rules, then lie about it, and treat customers like a nuisance. There are much better, more respectful FFLs with larger selections and honest staff. Save yourself time, stress, and disappointment - avoid this shop at all costs.

I tried buying $5.99 hats that keep on getting cancelled for reasons they do not want to disclose. They send marketing emails nonstop but never honor online orders.

I took a pair of shorts in with out a receipt to exchange to a different size Cheryl was so pleasant she got a hold of someone to help me find a different pair there weren't many. found a pair Cheryl then proceeded to finalize the transaction this store is in porter county off I-94 I then proceeded to shop some more

I took my Uncle to Bass Pro in Mesa AZ this afternoon to pickup a firearm. We checked in at the counter, never even acknowledged by any of the staff behind the counter. We were 2nd on the list and proceeded to wait 45 minutes before our name was called. The entire time we stood within 10 feet of multiple reps and were not once greeted or even noticed, even though several were just sitting at the counter. When we did finally get called, I walked away while my uncle filled out his FFL info. I walked back about 10 minutes later with my items & and was immediately and aggressively asked if I was helping my uncle fill out the form, to which I answered that I was not. My uncle looked at his watch & without his glasses could not make out the date. I told him it was the 14th, when the same aggressive rep loudly asserted that “you can’t help him!”, then called a manager over again very loudly in an attempt to embarrass us. I smirked because the rep was so rude, he once again stated very loudly that this “wasn’t a laughing matter”. I reassured him I was merely laughing at him & how EXTREMELY RUDE he was. My uncle decided to cancel the sale altogether and we walked out. I’ll never shop at this store again. They have terrible customer service and their reps seem to be dealing with a bit of small man syndrome. Terrible experience across the board. We decided to give a local small gun dealer our business and were MUCH happier doing so. Bass Pro lost our business for good. 1 star is too many.

Purchased 3 items on-line on May 12th 2025. Items were listed on the web site for delivery on May 14th 2025. On 5 14/25 I received 1 of the items as promised with 2 items still at the warehouse in WV. Got a email that items wouldn't be received until 5/21/25. I asked that these 2 items be cancelled. Was told could not cancel them. Problem is, I purchased all items with the intent on receiving them before leaving on vacation 3 days later. Bass Pro has many issues with about everything in the chain of on-line purchases to customer service after the sell. I stopped buying from Bass Pro because of similar problems 3 years ago. This was my first order since then and it hasn't improved in fact gotten worse. This will be my last purchase from this company and will terminate club membership today. The CEO of Bass Pro needs to listen to his customer base before chapter 7 or 11 come to pass. If you are thinking of buying anything from this company, just read the number of negative reviews. There are too many companies out there that sell similar products without all the issues. I would not recommend this company to anybody to do business with.

I purchased a new sig cross 6.5 CM . Paid 1789.25 cash with 2 boxes of shells. Before receiving the gun the sales guy says we can’t sell you the gun because it’s already in someone else’s name.
Before this they knocked the gun off in the floor on the concrete. So I wanted my money back anyway. (Which I did get)So unfortunately I didn’t get the gun. What bothers me is the person that does get this gun will not be informed about it hitting the ground. I know it’s a long shot but I hope who ever gets this gun sees this before. Serial # is 706038170.
I’ll never try to buy another gun or anything from bass pro. This was the Lawrenceville  Ga  store.

Rubbish web site, tried changing store and kept on telling me location turned off, (it isn’t) and can not change store. Also web feed back is rubbish as i cannot get drop down menu to work, complete waste of time.

I bought a new boat. I would was jacked around. The cost went up if I was looking for a new boat I’d run and hide from those people. Whatever they tell, you will never come past Unless you chase them, then they’ll lie to you some more worst experience I’ve ever had buying a new boat. This is my third new boat first time from them last time.

Just attempted to purchase a pair of clearanced shoes.

It is Race Weekend, the Bristol store is very busy. Very understaffed and VERY RUDE.

The cashier walked off with the shoes because they were in the wrong size box.
Cashier rudely advised I would need to wait until the CORRECT box was located to make the purchase to keep their inventory correct.

The new Rural King store in Kingsport will GLADLY take my money.

Disappointing Experience — Twice!

I’ve had two separate experiences now with [Company Name] where they failed to honor their own promotions after accepting my order and confirming it via email. Most recently, I used a clearly advertised coupon code online — which was accepted at checkout — only for my order to be canceled without notice.

Their justification changed midway through: first claiming it was a GDPR issue (despite me being a U.S. customer), then switching to say the promo was “in-store only,” even though that restriction was never stated when the coupon was applied.

This kind of inconsistency and lack of transparency feels misleading, especially when it happens more than once. Customer service was dismissive and offered no resolution — not even a comparable discount or apology. It’s incredibly frustrating to spend time carefully placing an order, only to have it arbitrarily canceled without accountability.

This experience has made me lose trust in the company. I genuinely hope they improve their systems and customer service, because right now, it feels like they don’t value their customers — or their own policies.

While in the Bridgeport, CT store today, I saw two people with several dogs that they were training. The male trainer was cruel and abusive!!! I went to speak to the manager who stated they are not part of BP and there was nothing she could do and said she didn’t know the name. I was going to call police but they had already left. I was told that I am not the only customer to report this. Shame on you Bass pro!

Donna has the best customer service. She is always so polite and helpful. Makes the bass pro shop experience great.

Horrible customer service and very rude people. I purchased a gun that was broken right out of the box. They told me they would send back to manufacturer the following morning. It has been 2 weeks and the manufacturer has not received it and Bass Pro can not provide me with a tracking number. They keep saying someone will call me back, but they never do.