Ordered two new door handles for quadrant shower. One door handle came with 4 washers the other with only 2. Contacted bathroom republic to ask if there should have been 4 for both or only 2 required.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.
7 Bell Yard, WC2A 2JR, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product (a shower) was very good and at a very good price and delivery was quick, I cannot fault that.
BUT their website must suffer glitches as when I ordered the item the 1st time it told me that the order payment had failed so 10 minutes later I tried again, the second order went through, I then got confirmation emails for both the orders?
I tried messaged them on their messages page and got no response.
I tried on numerous occasions to phone them and not once did I get a reply and their answering service box was full so I couldn’t leave a message.
So have now had to return one of the showers sent to me!
I WOULD HAVE LEFT A 4*or 5* for the item and delivery.
No reply on numerous phone calls, no reply to email or form submission AND …. no item !!! Scammers
Avoid like the plague, covid is far more pleasant
Great customer service. I had some issue with the delivery, however Charlotte sorted out everything. Thank you!
Worst customer service. Rude, uncooperative, not interested in taking accountability for mis advertised or described items.
The whole experience was a nightmare.
Please reconsider before using this company.
excellent service ,product arrived before time in excellent condition. fitted by my plumber and works fine. many thanks ,
John.T.
Found these after searching for ceiling cladding for our wet room. Seemed like a big company so placed an order on line. Received confirmation really quick then after a couple of days heard nothing and started getting worried. Checked there reviews and loads of bad ones so also credit checked them and really low score. Thought I wouldn't get the goods. Had email from them saying no stock so requested a refund, which an email after said it would be processed. Next day hot another email saying panels will be arriving on the 9th. Had arranged for them to come to my work address and they arrived on the 9th so all good. Product arrived intact and no problem. Based on my experience would recommend
Fantastic quality and excellent service from this company
Well packaged arrived quickly good quality tap including tails and pop up waste. Very pleased would use this company again.
No goods delivered, no refund, terrible company. I was eventually offered a refund then they changed that decision. Their address is only a mailing address so no goods for bailiffs to remove. Avoid this company customer service tell lies and can be rude when replying to emails which may take weeks to get a reply, if you get one at all. They trade under different names with different addresses, just a mailing address with no goods.
Ordered bathroom ceiling panels and money was taken out within minutes . I heard nothing so emailed after a week to be told out of stock don't know when coming back in did I want to wait or be refunded ! Surely it didn't take a week to check stock and payment should not have been take before stock was checked ! Now got to wait 5/10 working days for refund . Absolute joke
Ordered bath taps with a diverter valve and shower hose. When they were delivered the shower hose would not fit the diverter valve. Have been trying since November to get this resolved, no one answers the telephone, questions are unanswered, I have given them numerous opportunities to solve this issue but they are uninterested. They are refusing to abide by the Consumer Rights Act. I am now seeking to take them to court, DO NOT BUY ANYTHING from this company.
I am still awaiting delivery of the 2 in 1 toilet. The gentleman came but was only able to take the toilet up the first set of stairs so he took the toilet back but hasn't returned. I've tried calling number that I'd received a call from to say when the original delivery was being made but got no answer even after several attempts.
excellent products at a good price and swift delivery thankyou

Reply from Bathroom Republic UK

Reply from Bathroom Republic UK
As a plumber, product quality and ease of installation are of paramount importance. These wall outlets for shower handsets can be installed in less than 10 minutes. The quality is great and the delivery was timely.
Many thanks. I will be ordering again (as long as the design doesn't change! ).

Reply from Bathroom Republic UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.