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BAV Motor Company Reviews 

111
•
TrustScore 4.5 out of 5

4.6

Car dealer
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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable, and welcoming staff members, noting that the entire purchasing process is smooth, straightforward, and completely free of any aggressive sales pressure. Reviewers also emphasize that the used vehicles are delivered in pristine condition, matching their online descriptions and providing a reliable driving experience from day one. Some reviewers were not happy with how post-purchase issues were handled by the staff. A few people experienced rude communication, unhelpful responses, and significant difficulty getting proper assistance when unexpected mechanical problems arose after driving away.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as extremely welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, smooth... See more

Product

People report positive experiences with product, highlighting that vehicles arrive clean, in beautiful... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are lovely to deal with,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an amazing and smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought, and traded in a couple of cars with Bav motor company. Always secured a fair price with excellent service in a quick and friendly manner. Have dealt mainly with Chris who has always been... See more

Rated 5 out of 5 stars

Excellent experience with Bav! I dealt with Gerald who was more than happy to help me and answer my questions, he didn’t make me feel pressured or rushed like I have felt in other garages. Would highl... See more

Rated 5 out of 5 stars

We had been looking for a mini Cooper Auto for some time and all were over 100 miles away. We found a very clean and reasonable mileage (58000) on a 10 plate Mini Cooper at BAV - attended and dealt w... See more

Rated 5 out of 5 stars

Man and wife team.Very welcoming and easy to communicate with. Straight to the point and very helpful. Got the car I wanted and was even help with tax and insurance. Absolute pleasure to be around. Ex... See more

Company details

  1. Car dealer
  2. Auto market
  3. Car service
  4. Motor vehicle dealer
  5. Used car dealer

Written by the company

Founded on quality, trust and service, BAV Motor Company is a family-run used-car dealership based in Pyle, Bridgend, Wales. With over 40 years of experience in buying, selling and sourcing high quality second-hand vehicles, we are committed to delivering a car buying experience that is transparent, friendly and fair.  ⸻ Why Choose Us • Experience you can rely on. Generations of automotive expertise mean we know what makes a good used car—just as importantly, we know what doesn’t.  • Excellent selection. We offer a wide range of vehicles, all carefully inspected and described accurately. Our goal is to match you with a car that fits your needs and budget.  • Finance & warranties. Low-rate finance options are available (terms apply), plus warranty support to protect your purchase and your peace of mind.  • Outstanding customer service. Our team is friendly, honest, and approachable. Whether browsing, buying, or after-sales, we aim to make every step straightforward and stress-free.  ⸻ What People Say With over 600 reviews across multiple platforms, BAV Motor Company has achieved a reputation score exceeding 4.7/5 in many listings. Customers most often praise: • friendly staff • excellent value for money • helpful after-sales support  ⸻ Our Promise At BAV, we believe car ownership should be exciting, not exhausting. That means no hidden defects, no surprise fees, and no pressure sales. Just a vehicle you can rely on, with a team that treats you with respect.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(111)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Have bought

Have bought, and traded in a couple of cars with Bav motor company. Always secured a fair price with excellent service in a quick and friendly manner. Have dealt mainly with Chris who has always been super helpful to deal with and sorted all paperwork for us.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, great help from staff and value for money.
Quality vehicle and support after purchase.

I would highly recommend a a motor company

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Bav!

Excellent experience with Bav! I dealt with Gerald who was more than happy to help me and answer my questions, he didn’t make me feel pressured or rushed like I have felt in other garages. Would highly recommend Bav Motors.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Bought my Mercedes from here. Great car and superb customer service , the staff were extremely helpful . I would definitely use them again .

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Picked up a first car for my son last weekend. Really friendly service and staff were great with my son. Car running brilliantly and felt like we got a great deal. Can’t recommend highly enough! Will be back.

20 September 2025
Unprompted review

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