BAV Motor Company Reviews 

I was parking up and he said you can’t park here a test drive is coming back I went oh ok, he said park in the garden centre. As I was reversing out I have been driving 17 years he was like left hand all the way around love… I replied in a nice voice ‘it’s ok. I know how to drive’ his reply was ‘it doesn’t look like it’ and laughed, bearing in mind he was an older guy looked like he was in his 70’s. After the condescending remark I said do you want me to come and look at your cars, his reply was I couldn’t care less love, I asked if he owned the place, again his reply was what’s it got to do with you! I did call him a p**ck and he responded you are and f off. Avoid at all costs!!!!!

Do not reply to calls or emails !!
Numerous faults with car purchased off within two weeks of buying , water pump failure resulting in costly repairs
They don't want to know
Car was not sold first for purpose
Nothing but excuses off them and lies!!

Sold a car with countless faults, first of which appeared just over 24 hours after picking up vehicle. Attempted to charge extra money for a failed diagnosis at an independent garage. Didn't reply in a timely fashion to the 2nd or 3rd times the vehicle became unable to be driven or outright dangerous (within 3 months!) and then refused to take the vehicle back. No offer of a courtesy car or replacement. We are now on week 9 with no resolution! Please engage with the finance company to resolve this!

Update : I got a call about 3 hours after this review was left. BAV Motors lied to the finance broker about a conversation they supposedly had with me. Sadly, I had evidence they had made zero attempts to contact me since April 8th

Bought a car from BAV Motors recently. Alex is a very likeable chap, and comes across as he can’t do enough for you.
The car we bought had quite a few scratches on the rear bumper which we arranged to have re sprayed before collection. There was a deep scratch under one of the front headlights which he said he would get sorted at the same time.
We paid £150 to get this sorted.
Also the Sat Nav SD card wasn’t working, a new one was needed, again this was duly noted and said it would be sorted by the time we collected the car.

When we collected the car the re spray looked good, but the scratch at the front hadn’t been attended to.
The SD card had been forgotten also.

It then took a number of phone calls, which if I used my mobile,was ignored, but if I used our home number, because it wasn’t recognised,was answered. Some flimsy excuses saying it had been posted to us, but no tracking code sent to us, when requested.
A firm email was sent and although not responded to , an elderly man turned up the the following day to hand me the SD card.

We have since discovered all the wheel nuts on the car were the wrong ones, so each one had to be filed down to ensure any wheel could be removed and replaced comfortably.

Very disappointed with the overall buying experience.
It’s these smaller details that really make the difference, and to be ignored and then told untruths, is not a reflection of good customer service.

We have a problem with a filter and engine light now but although it’s still under the 3 month warrantee, we will not be taking it back to them.

I didn’t know BAV motors existed until last week. Spotted a car I was looking for and called BAV motors to arrange a viewing the same day. Alex and his brother were very friendly and super helpful with all aspects of looking at this car. They even helped me get a better finance deal and save me money. I had a tyre pressure issue today and went back and Alex sorted it out as per my 6 months warranty (purchased 3 months Extra).
A small family business I highly recommend. Thanks guys.

Multiple Bad Reviews - do not use

Awful after sales customer service.

I personally did not write the review below & never used this company- I do not own a vehicle in my name & never have!

Will not be using this company after the dreadful dangerous reviews. Thanks Trustpilot saving lives & money

THIS REVIEW RELATES TO BAV MOTOR COMPANY The Pyle Garden Centre, Pyle, Bridgend CF33 6BJ

Attempts have been made by BAV to remove this review, which I will not do .

Such an awful experience. Bought a car from BAV back in April .About 2 weeks later discovered accident damage, since then nothing but problems. Tried to return the car within 30 day window but dealer did not want to know , despite an independent inspection confirming the damage had accrued pre sale .
Car is off the road and has been for several weeks due to the car going over a bump and pulling us in the direction of oncoming traffic , with my 4 month old baby in the car !!!
Dealers response to all of this was to send me a letter from a law firm explaining that the car had been MOT a few weeks before sale with no issues - I’ve had to report the MOT inspector to trading standards as I believe they are working with BAV to pass cars that are not fit for purpose.

Whilst I appreciate 2nd hand cars do go wrong , this one has been a nightmare from day 1 . BAV have just totally fobbed us off to the point that I’ve even had to refer the issue to my local MP . We are a family with 2 small children who rely on a car . We bought the car in good faith as we needed a bigger car . We are so frustrated, angry and upset on how BAV has treated us but will continue to complain until BAV takes back the car and provides us with a full refund ( as is our consumer rights !)

*****AVOID ****The whole experience has been nothing but stressful. Purchased a car from BAV . Discovered whilst topping up the washer fluid that the car had accident damage. Headlight had completely snapped off from its supporting brackets, passenger door was not fitting to frame and there is a clicking noise coming from the steering. gave BAV the chance to put things right but just being ignored. Have had to escalate to lloyds bank the finance provider to request a partial refund. Also problem with deposit refund and part ex finance settlement (they didn't settle the finance !) so had to chase numerous times. I am so annoyed that they have not even had the decency to respond to my emails !!

Very helpful & friendly, no annoying sales patter!

Friendly service, great selection of cars and the price was excellent too. I love the car and would definitely buy from you again.