Beatport Reviews 233

Awful, I am looking into a Class Action Lawsuit. I have canceled BEATPORT 3 times and I continue to charged.

A dire site for DJs and artist. Music is overpriced and artist are underpaid. My purchases get stuck on encoding so I pay for music and then can't even download it without contacting customer services. Don't bother absolutely dire.

This site is a complete scam please avoid , website is a maze to navigate then you realise the subscription you have paid is to access the songs you haven't yet bought that when purchased on top off your subscription don't even actually play on your device, stay away from Beatport

Absolutely awful website!! Would not recommend at all. Started my trial and the option to cancel isn’t there. Website itself is awful and hard to navigate. How the heck people pay £23 a month for this pile of junk is beyond me

The support team went above and beyond to help me get my library back after my laptop and external hard drive was stolen. Amazing service!

Stick well clear, you have to pay to listen to the whole tune your about to buy.

I have spent maybe thousand dollar on Beatport, sure its my own fault. But no more!

Beware!

The library of downloadable tracks that you have on Beatport, can change at any time. Out of the several hundreds of tracks that i bought and payed for. Only a few are left to re-download. That to me is a big scam. Cause they are not stricken from the inventory list and can be rebought again.

The sound quality are not up to par or standards. Its funny cause i have had this discussion before many years ago. And now FINALLY people have begun to notice. Good show!

Ive heard several rumors from friends that Beatport keep their "masters" in Mp3 to save space and money. And then blow up the file so it seem to be in a better format than it really are. Mp3 to Wav. Cause when you listen and compare there is no real difference.

Somebody should dig into this deeper and find out the truth!

/Cheers!

I made my first and likely last purchase from beatport today. i'm writing this review because I have time to spare as I am waiting for my downloads. Correct I'm waiting for beatport to fullfill my order of 22 tracks which for unknown reasons all need to be downloaded separately. Even-though I bought several whole releases, the songs come separately and with an odd 7 digit number before the filename. No artwork files appear to be included with the EP's and albums I bought. This means that when I'm done downloading these tracks I will need to rename each file, create folders and sort the tracks in the correct folder. After that I will need to search the internet to find the coverart file(s) for the albums and EP's. All of this will likely take the rest of my afternoon. I love sites like Bandcamp and Juno-download that simply zip the order up in a file that comes organised in folders and can be downloaded with one single click .Why on earth would you make a music download service so cumbersome and complicated ?

Well, for the most the tracks were ok, I have to take the word of the website the tracks are in full 320kbs mp3, which going off 3 of the tracks, no intro or outro, so not DJ friendly despite the website claiming they are, 1 track completely different to what was advertised, and one of the tracks even had another track being mixed into the outro before it was cut off so obviously ripped from an album...

Emailed customer service and they were unhelpful only offering a refund for 1 track despite 3 being wrong, I even linked the correct tracks on YouTube for their comparison and before I could escalate my complaint they closed the case...

My word would be avoid this company, they're obviously a professional pirating company and I very much doubt the artists see a penny of any revenue created, I won't be using again

I bought the track One In a Million You instrumental, and I thought I could use it in my podcast. But that is not what Beatport is about as far as instrumental tracks. So what am I buying the track for? If I can't use the instrumental for background, I might as well buy the whole original song just for listening. The artists are the Hit Beat Makers. It would be nice if they let us use some music under Creative Commons license. Beatport is not bad but they are not what I was looking for. They have great music.

be careful as the default subscription is the most expensive one when you choose upgrading to pro(lost 25 bucs,didn t even use it,my bad i guess).I recently made a purchase and i got what i was supposed to,but would have preferred to have the option of .flac files as well instead of just .aiff and .wav and of course,the .75 $ per track cheaper mp3 which i don t like to use.

For a WAV file, you pay about 2.20$ per song (which normally would be fine). I bought different songs for $62 and wanted to download them overnight to my ipad. Unfortunately the download failed for several songs. No problem, you should think... You can download the music again, right? Yes, but only if you do it within the first 24 hours after the first download! What a cheek! I can't even stream a complete track anymore. Fortunately, I know the musicians and I can ask them to send me the files. I will also advise them to stop supporting Beatport and switch to another platform.

Keep your hands off Beatport!!!
PS: This is the first time I'm writing a review, but this really sets me up!!!!

What I don't appreciate is that beatport sells tracks that do not meet the specified sound quality. This happened to me two times now. If you buy tracks at beatport I would recommend downloading a acoustic spectrum analyser (like the free "Spek" app) to test the actual sound quality.
I also don't like the way they handle this problem. They refund the money, but they don't solve the problem. They should remove the track from their website or upload an improved version of the track.

Simply no support at all !, sent many emails and got ignored by beatport for a simple help with a download error.

Would definitely consider other websites that are cheaper and with a better support on my next purchase.

I deeply regret every cent i gave to this company.
Such a poor performance.
a lot has allready been mentioned..
Lack of a "download all" button (what the hack?).
The filenames you get on wav's with the number digits..gosh..obviously they are not able to read out the tagging right..
The Lack of a Download manager for windows, wich would probably fix some issues..while its even announced on the website, but just doesnt exist..
You cant download an entire album, even though bought as bundle, lets say in a folder with a Album art? Why? This is so poor..
Btw Cover art files...anyone? no..

Random Download Rates.. seriously i am down to 15 kb/sec now..than the download sometimes aborts on the last 100kb..

30 days of downloading your files..again so poor..just look at bandcamp..they just store it with your account..its not a technical problem..its just f**kin greed like with all the problems

did i read rumors about some investment group took over beatport at some point? would fit..

and still damn ..why are many labels/artists giving theire music just there? its a shame..use bandcamp please..or some of the other platforms around. with fair customer politics..its a pain in the a** with beatport

Beatport has the worst, most exasperating download procedure I've ever seen. Multiple complaints to them are answered, but never addressed. Nothing is done to fix it.
1. They removed 'download all'. It was such a simple, obviously useful option, it obviously saved hours of customer's work. *POOF*, *gone*.....
2. Every file starts with a meaningless eight-digit number, making it impossible to organize anything alphabetically after downloading. You must remove the number for each and every track as you download each one.
3. They can't/won't signify 'already downloaded', so if you spend an hour downloading over a slower dsl connection, when you come back to the site later, there's no way to know where you left off. More hours of wasted time & work.
4. Can't/won't include the artist's name in any track's download. Hope you like being forced to fire up Shazam or Soundhound to find the artist's name later!
5. Albums/contents are not identified. All tracks are just downloaded separately.

Why is beatport kicking their customers away?

Recently lossless track purchased trance track is not atall lossless/WAV. It was surely converted track from mp3 format. Sound is flat and without any depth. Wasted money.
Track: Phuket - Craig Connelly

Don't know why there are so many bad reviews! Always good place for DJ tunes...

Honestly I don't even know what to say or where to start. There are about 700 things to complain about because simple things like DOWNLOADING YOUR PURCHASED SONGS just don't work.
I've visited music websites for many years for many different reasons (find new music, listen to music, buy music,..)but beatport is just so so sooo extremely terrible compared to any other music service. It's just a pain in the a** to do something on this costumer unfriendly music provider.
I regret giving them money of the songs I purchased - never again. I rather don't have certain songs before purchasing them on beatport and going through hell because their incompetence again.

Don't
Buy
Something
On
Beatport.
Seriously, trust me.

Greetings,

I appreciate the timely response, as I am running out of time to make any purchasing decisions before I leave any area where wifi or cell phone signal will be accessible.

The campaign said that level 2 would be available after the purchase period expired for the level 1 coupon.

It is explained on this link below that I shared in my initial request.

"Link to level up support here"

The first level period expired several days ago, according to the timer ticking at the bottom of the website. There was no other date formally posted to signify an alternative end date for the promotion. The date of my purchase- 9/4/2018, showed only hours until the level 1 coupon period expired. I logged in the next day, excited to have met the deadline for the promotion, to go on the website to check on whether my level 2 coupon would be available. What I found instead was very disappointing and shocking- that another level 1 period had started on the site, and that not only was I not able to get a level2 discount code, but that I could not access any kind of discount for my intended purchase for this weekend. I recognize that the promotional language was kept vague, this felt intentional and deceptive.

I had wrote in the hopes that Beatport perhaps offers some level of discount to people making fairly large purchases- most companies do. Commercial accounts are handled somewhat differently than casual consumer accounts, so I was wondering if there was another discount to be offered by Beatport. It doesn't sound like this is the case. I did not expect to have a level 1 promotional period followed immediately by another level 1 promotional period, not only making me not able to access the level 2 promotional discount, but since I used the level 1 during the previous promotional period in a rush because the timer at the bottom of the site only showed a few hours remaining, I'm unable to even get that level of discount. I wasn't going to commit to making this larger purchase so hastily if the level 1 period was about to expire, assuming that the reasonable expectation is that another level 1 period would immediately follow, making me ineligible for a level 1 discount, and no level 2 discount offered alternatively. Very disappointing.

I will however, after having so much difficulty, and having to explain so much detail, cut and paste this experience and dialogue in the form of a public review on some of the organizations forums and social media. I’m very disappointed in the lack of clarity in your consumer promotions.

Best,
Michael Galipeau.