I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more
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Review summary
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Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more
Company replied
This is an usual review. I ordered 2mattress Toppers on line. There was an unexpected delay in delivery and a bit of a mix up with the order. After several emails back and forth my purchase price was... See more
The mattress lifter is a savior. It certainly does as is described and enables us to tuck our sheets under the mattress as we have a heavy but oh so comfortable mattress. We received the item promptl... See more
Company details
Written by the company
Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.
Contact info
Level 23, 727 Collins St, 3008, Docklands, Australia
- support@bedzy.com.au
- www.bedzy.com.au
4.0
Great
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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Long wait
Mattress oredered.
Good price. Good product. Good customer communication. BUT delivery took a month after hassling them. If you need it immediately, don't buy from them. I didn't choose express delivery with an extra fee because they stated it would take 7–14 days with free delivery, which I could wait. It clearly wasn't 7–14 days. They might have ordered it to be made after receiving the order. They said they had a high volume of orders, but I read the same complaints in January as well. High order volume throughout the year? Then change the system!
24 April 2025
Unprompted review
Reply from Bedzy
Hi J Kim,
Thanks so much for taking the time to leave your feedback. We're really glad you were happy with the mattress, the price, and how we communicated along the way. We're genuinely sorry the delivery took longer than expected and that it caused frustration.
During larger sales, our dispatch times can stretch a little longer than usual. For any time-sensitive orders, we do offer a priority processing option that can help speed things up.
Thanks again for your honest review. Feedback like this helps us improve and we hope we get the chance to give you a better experience next time.
Warm regards,
Brenton Kane
Bedzy
Excellent products for the price
Excellent products for the price. They had what I'd been looking for and couldn't find elsewhere. Free delivery an absolute bonus. Very happy with my recent purchases from Bedzy and the service.
29 April 2025
Unprompted review
Reply from Bedzy
Hi Jan,
Thanks so much for your lovely review. We're really glad you found exactly what you were looking for and that the free delivery was a bonus. It means a lot to hear you're happy with your recent purchases and the service you received.
If you ever need a hand with anything else, we're always here to help.
Warm regards,
Brenton Kane
Bedzy
The bed and mattress package price is…
The bed and mattress package price is great and the quality is really good.very easy to assemble and customer service is really good.
16 April 2025
Unprompted review
Reply from Bedzy
Hi Monisha,
Thanks so much for your kind review. We’re really happy to hear you found the bed and mattress package great value and that the quality met your expectations. It’s also lovely to know the assembly was easy and our customer service was helpful.
We’d love to help you again anytime.
Warm regards,
Brenton Kane
Bedzy
Great Beds, amazing price, Easy to Assemble
Amazing service ordered the beds which were delivered to QLD within a week, the price and quality of the beds were outstanding. Very easy to assemble and the look great.
23 March 2025
Unprompted review
Reply from Bedzy
Hi Karen,
Thanks so much for your wonderful review. We're so glad the beds made it to QLD quickly and that you were impressed with both the price and quality. It’s great to hear they were easy to put together and that they look the part too.
Really appreciate you taking the time to share your experience. We're here if you ever need anything else.
Warm regards,
Brenton Kane
Bedzy
This is a company with excellent…
This is a company with excellent service. When there is a problem, they will actively deal with it instead of skirking responsibility. After-sales service is crucial for a good company!
2 December 2024
Reply from Bedzy
Hi Yu,
Thank you so much for the kind words. We really appreciate you taking the time to leave a review. It means a lot to hear that you felt supported when something didn’t go to plan. We completely agree — good after-sales service really does matter, and we’re always here to help if anything comes up.
Hope we get the chance to assist you again in the future.
Warm regards,
Brenton Kane
Bedzy
Repeat customer
Repeat customer. Both times quality is good for price, and customer service is helpful and friendly.
28 February 2025
Unprompted review
Reply from Bedzy
Hi Kelly,
Thank you so much for taking the time to leave a review. It truly means a lot to have your continued support.
We're so glad you've been happy with the quality and that our team made you feel well looked after. It was an absolute pleasure to serve you, and we hope to do so again anytime you need.
Warm regards,
Brenton Kane
Bedzy
Very happy and affordable.
We were sceptical of ordering off here as online alot can be misleading. Will gladly say with the bed we ordered is 100% as photo shows. Happy customer! The bed I adore. The mattress is so comfortable, pillows and mattress topper just make the deal so much better! Only downfall if the mattress topper doesn't fully fit the length of the bed (ended up placing it just bellow pillows) but bed doesn't need it to be comfortable.
6 March 2025
Unprompted review
Reply from Bedzy
Hi Reanne,
Thanks so much for your thoughtful review. We completely understand the hesitation when ordering online, so we're really glad to hear the bed matched what you saw in the photos and that you're happy with the whole package. Sounds like you're loving the comfort, which is exactly what we hope for.
Thanks as well for the feedback about the mattress topper — that's really helpful, and we'll definitely pass it on. It was an absolute pleasure to serve you and we're so glad you're a happy customer.
Warm regards,
Brenton Kane
Bedzy
Would purchase again
Dispatch took longer than expected however once shipped was received pretty fast. Quality isn't exceptional but their pricing is fair by comparison. Was a huge amount of assembly required which took many hours. The LED lighting doesn't sync well between the bed and side tables when on a colour changing cycle but that's a personal preference.
26 January 2025
Unprompted review
Reply from Bedzy
Hi Shannon,
Thanks so much for taking the time to leave your feedback. We really appreciate your honesty and we're glad to hear you’d still purchase from us again. Sorry to hear dispatch took longer than expected, but it's great the delivery itself was quick once it was on the move.
Thanks for sharing your thoughts on the quality and assembly too — we know some of our items do take a bit of time to put together, and we’re always looking at ways to improve that. Also appreciate the note about the LED sync — personal preferences like that are super helpful for us to hear.
It was a pleasure to serve you and we’d love to help again in future.
Warm regards,
Brenton Kane
Bedzy
All together a great product
All together a great product. It all arrived in great condition. Delivery time excellent. I just love my new bed.
12 March 2025
Unprompted review
Reply from Bedzy
Hi Carol,
Thanks so much for your lovely review. We’re really happy to hear everything arrived in great condition and that you’re loving your new bed. It means a lot to know you were pleased with the delivery too.
It was a real pleasure to serve you and we’re always here if you need anything in the future.
Warm regards,
Brenton Kane
Bedzy
I highly recommend bedzy
I highly recommend bedzy, the products are the best for a very low price, the pillows are to die for also. Customer service is amazing and many payment options available. If you need a affordable bed, don't hesitate to purchase from bedzy, I've been having amazing sleep since I tried their beds and pillows.
14 February 2025
Unprompted review
Reply from Bedzy
Hi Rebecca,
Thank you so much for your lovely review. We're really happy to hear you're enjoying the bed and pillows, and even better that you're sleeping well. That kind of feedback means a lot to us. Great to know the price, service and payment options all worked well for you too.
It was a real pleasure to serve you. We're here anytime you need us.
Warm regards,
Brenton Kane
Bedzy
Good quality bed, storage drawers, mattress and pillows at a very affordable prices and free shipping.
I bought a pine bed with a pair of storage drawers and a mattress and because I spent more than a certain amount I got a pair of pillows for free. On top of this, I also got free shipping. Most places charge a min of $75 to ship even a side table let alone bed with storage drawers, mattress and pillows which can easily set back 100s of dollars.
wrt to the bed, the instructions were easy to follow and the required components and bed pieces were properly labelled to help in assembly. it was like building with legos. the wood itself is better than manufactured plywood but this is not high end teak or mahogany. the mattress so far is good, it was compactly packed and quite easy to unpack. best part were the free pillows.
the only downside is the time it took from placing the order to delivery which was roughly 2 weeks. But I suppose for this price range and quality, I should be able to wait.
27 February 2025
Unprompted review
Reply from Bedzy
Hi Fathima,
Thanks so much for taking the time to leave such a detailed and thoughtful review. We're really glad to hear you were happy with the value, the free shipping and extras, and that the bed was easy to assemble. Love the Lego comparison too!
Appreciate you pointing out the quality of the materials as well — we’re upfront about it not being luxury hardwood, but it's great to know it still met your expectations. Also happy to hear the mattress and free pillows hit the mark.
Thanks for your patience on the delivery side. We know two weeks can feel like a bit of a wait, but we’re glad it was worth it in the end. It was a pleasure to serve you and we’re always here if you need anything else.
Warm regards,
Brenton Kane
Bedzy
The bed looks good.
The bed arrived. Looks good. It wasn't a scam. Mattress comfy.
Using in spare room for visitors.
Delivery took a bit longer.
26 February 2025
Unprompted review
Reply from Bedzy
Hi there,
Thanks so much for your review. We’re really glad to hear the bed arrived safely and looks great, and that the mattress is comfy too. Totally understand the concern when ordering online, so it’s great to know we could deliver what you expected.
Appreciate your patience with the delivery time as well. It was a pleasure to serve you and we're here if you ever need anything for the spare room or beyond.
Warm regards,
Brenton Kane
Bedzy
I horrible divorce time was made such…
I horrible divorce time was made such much nicer by such an easy process getting my new bed. Thank you!
1 February 2025
Unprompted review
Reply from Bedzy
Hi there,
Thank you so much for your kind words. We're really sorry to hear you were going through such a tough time, but truly glad we could make even a small part of it a little easier. It means a lot that you trusted us with something so important.
It was a real pleasure to serve you and we’re always here if you need anything at all.
Warm regards,
Brenton Kane
Bedzy
I would highly recommend Bedzy for…
I would highly recommend Bedzy for affordable and free shipping furniture.
20 February 2025
Unprompted review
Reply from Bedzy
Hi Vijay,
Thank you so much for your recommendation. We’re really glad you found our furniture affordable and appreciated the free shipping too. It means a lot that you took the time to leave a review.
It was a pleasure to serve you and we’re here if you ever need anything else.
Warm regards,
Brenton Kane
Bedzy
Recommend!
Purchased a mattress protector recently, had an issue with shipping, however this was resolved quickly.
I definitely recommend both the product & customer service.
26 January 2025
Unprompted review
Reply from Bedzy
Hi Vickie,
Thanks so much for your lovely review. We’re really glad to hear you’re happy with the mattress protector and that our team was able to sort the shipping issue quickly. Your recommendation means a lot to us.
It was a pleasure to serve you and we’re always here if you need anything else.
Warm regards,
Brenton Kane
Bedzy
So easy to order
So easy to order, excellent quality and love the free shipping. Will be ordering again.
1 February 2025
Unprompted review
Reply from Bedzy
Hi Karma,
Thanks so much for your kind words. We're really glad the ordering process was smooth and that you're happy with the quality. Free shipping is always a nice bonus too. We'd love to help you again anytime you're ready.
It was a pleasure to serve you.
Warm regards,
Brenton Kane
Bedzy
Good service. Good product.
Reliable, friendly service and a great price. The online process was easy but I liked that there were real people available to help if I had any questions. I even changed my delivery address after purchasing and the after purchase service was excellent.
I bought a couple of outdoor settings in the lower price range. They seem pretty good and should last a fair while, especially the outdoor cushion covers. They are fairly lightweight but they suit my needs. If you're after a heavier, sturdier setting, you’d probably need to spend a bit more.
Overall, I'm happy with both the service and my purchases!
17 January 2025
Unprompted review
Reply from Bedzy
Hi Maree,
Thank you so much for your thoughtful review. We're really glad the online process was easy for you, and even more so that you felt supported by real people when you needed help. It’s great to hear the address change was handled smoothly and that you’re happy with your outdoor settings.
We appreciate the honest feedback about the weight and quality — sounds like they’re a great fit for your needs. It was an absolute pleasure to serve you and we’re here anytime you need us again.
Warm regards,
Brenton Kane
Bedzy
After some reservations about ordering…
After some reservations about ordering online I decided to order after getting such a good deal (half price). Well i so glad delivery was prompt & on time. And I'm so happy it's probably one of the best things I've bought. Would recommend Bedzy to anyone looking to purchase bed or accessories.
5 October 2024
Unprompted review
Reply from Bedzy
Hi Tony,
Thanks so much for taking the time to leave a review. We completely understand being cautious about ordering online, so it means a lot that you gave us a go. We’re really glad the delivery went smoothly and that you’re so happy with your purchase, that’s exactly what we hope for.
It was a real pleasure to serve you and we truly appreciate the recommendation.
Warm regards,
Brenton Kane
Bedzy
Awesome mattress very comfortable
Awesome mattress very comfortable . Happy to buy again.
7 January 2025
Unprompted review
Reply from Bedzy
Hi Kellie,
Thanks so much for your lovely review. We're really glad to hear you're enjoying the mattress and finding it super comfortable. We'd be more than happy to help you again anytime you're ready.
It was a pleasure to serve you.
Warm regards,
Brenton Kane
Bedzy
Quick delivery well packaged
Quick delivery well packaged for all orders thus received
10 January 2025
Unprompted review
Reply from Bedzy
Hi Narelle,
Thanks so much for your kind review. We're really glad to hear your orders arrived quickly and were well packaged. That means a lot to us, and it was a pleasure to serve you.
We're always here if you need anything else.
Warm regards,
Brenton Kane
Bedzy
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