Beer Hawk Reviews 

Whilst the main issue at the moment appears to be with yodel I'm sorry to say the service overall recently has been shocking. Been wating nearly 3 weeks for an order that has been lost 3 times. The only option they seem to be able to offer is to try and reorder so it dissappear into the black hole that is yodel courier network. If a company was loosing as much of my product that was being sent to my customers I'd be making serious efforts to make things better

Have been trying to gain access to my account for weeks and nothing back from them, absolutely useless!!

Absolutely shocking….. placed two orders in 3 weeks both missing with the couriers. I have asked repeatedly to speak to someone other than a bot…. still waiting. If I didn’t know better I would think this is a scam to be honest!

I have a Perfect Draft machine. Unfortunately nothing perfect about this company. They use Yodel who consistently fail to deliver or collect. Chanced using them again and delivery for Thursday still not delivered. Delivery will disappear into Yodel black hole. They persist using them. You will have a nice machine (if it arrives) but no beer to put in it. I would go with one of their rivals and probably will but think they use Yodel also. Don’t go with Beerhawk! Quicker to brew the stuff yourself!

Customer service is non existent!

Emailed me after 3 days I’ve replied and still nothing after another 3 days, I’ve got a new machine that does not work, stay clear of this company,

If I could give less than 1 star I would. THE CUSTOMER SERVICE IS DISGRACEFUL. I bought a Pro which broke after 4 days. I have been on to email and live chat for the last 8 days and still no nearer resolving. I took the day off work to be around for collection of faulty machine only for no one to show. Now the beer I had is also bad. I bought this specifically for parties at this time of year but there's fat chance of this being sorted with a replacement by this time next year at this rate. Fuming.

AVOID! I have been trying to get in touch with customer service regarding my return for the last couple of days and I cant get through to anyone. They use to be very good at answering your queeries but not anymore. Its all good until you start having issues.

Absolute shambles of a company the last few months, husband ordered a bundle of budweiser kegs, bar runner and glasses, order never arrived contacted beer hawk who said it was still at depot with yodel and would be delivered within the next 2 days, item was then returned to sender, beerwawk sent out another package waited another 4 days and this still seems to be at the depot, 3 weeks of waiting and still no kegs and can't get a simple answer off anyone

Okay selection of beers, a little expensive. Delivery/ website all fine. Obviously beer selection is down the the individuals taste, but overall - okay

I bought a perfect draft unit a couple of months ago. As pretty much the only provider of the kegs in the UK I had no choice but to use Beer Hawk and I have to say it’s been painful. They have gotten the order wrong twice and also failed to deliver at all in one case (carrier said package was returned to sender). Each time I have ‘tried’ to use their customer services - but with little luck. I finally gave up (both on their customer services and my Perfect Draft device).

Order arrived incomplete, we raised a ticket on the website which was promptly closed down by beerhawk customer service saying the order had been completed (it was not). Numerous emails and tickets since (mainly to get a response from them) and they send me a photo of the missing item being delivered, which would be awesome accept the photo was not of my house or delivery. They are now saying the issue is because it’s “that time of year” which is a poor excuse, we’ve not had issues with any other delivery including one from their competitor Beerwulf who in my opinion are far better. I’m done with them now.

Received out of date keg of beer. Emailed to complain and received a condescending reply about how beer can taste better when out of date. Customer service has plummeted. Probably my last time using the them.

Can’t fault beer hawk! My beer always arrives on time, completely hassle free and the keg return service is so easy to use, I sort it when I’m good and drunk!
Cheers beer hawk!

Absolutely terrible service! Wrong items delivered so requested a refund and once incorrect items were collected I’ve heard nothing other than A reply to say refund will be issued within 5 working days and it hasn’t. Have had no refund and no response to numerous emails or live chat messages which is a bot with completely irrelevant questions and no way to speak to a human and no response to any of my emails. wish i had never ordered the first place and now going to complain to the consumer ombudsman to try and get my refund as no reply from beer hawk.

To follow up my review. I kept being told a refund would be issued once the returned items reached their warehouse. 12 days after collection of the incorrect items I was told they had no proof of collection so we’re waiting to hear back from yodel. Luckily I had the collection tracking numbers which showed proof of collection and delivery to the warehouse so forwarded these and screen shots of the tracking however they still did not process the refund. It was only after threatening to contact the consumer ombudsman and several more emails of complaint and requesting my refund that the refund was processed two weeks after collection of the returned items. So in all this whole process took many hours of emails and a total of 24 days to resolve

Driver dropped parcel 1.1 miles away. Customer service have 3 different people asking the same questions but none of them will resend the delivery. Picture from courier shows the random door which is nothing like mine. Still no resend to this date.

Perfect draft parcels ‘arrived’ at 10pm last Saturday night. I live on a busy street with high footfall and a lot of passing traffic. The parcels have quite blatantly been stolen, with yodel deeming it a good idea to leave them sitting outside the door. If the item hadn’t been stolen there is every chance it could’ve received irreparable water damage instead.

Contacted beerhawk on Sunday through multiple channels (email and website chat) and have since received a reply saying according to the tracking number my parcels had been delivered, and nothing since (whole working week later).

Initially wanted a replacement product but after reading some of the reviews here I think I will attempt to get a refund - if I ever get a response that is.

I think Beerhawk are drifting into bad times again, like a few others I had the wrong item delivered...however...here is the kicker !...the item I got is of lower value so any sane person would expect a refund of the overpayment...no, not Beerhawk...what they offer is beer tokens for the extra money they took !...that is scarily bad customer service....we wont be ordering again.

Beer Hawk take your money but customer service is poor, I have been waiting 2 weeks.
Have contacted 3 times, had a response the first and heard nothing since.
Please look at your customer service and tray people correctly

Have used this company in previous years and have been very pleased however this year my order has gone wrong. They sent the wrong item. I emailed, they gave the option of returning or keeping it… i decided to return for the swap… they arranged a collection but yodel decided to put it wasn’t available but in truth they didn’t attempt to collect. Emailed beer hawk again and was advised to arrange sending back myself. Again with yodel but dropped off at local shop… it is still in transit after nearly a week?! I urgently need correct order but not got a reply now from emails from beer hawk?? They have had my money since 16 November and I need the goods! Trying to resolve the issue is rubbish as it takes ages to get any response, the live chat doesn’t work?! Edited on 4 dec that I am still waiting any reply to emails, or the tickets raised via their website. I have put in a refund request via PayPal, nothing answered either. Disgusting service this year, not using again !!

Usually this company is ok, quick to take your money, but when it comes to contacting them about a problem with delivery or otherwise, you have to wait 2 days for a response with no further communication about its status via a help ticket or pre- programmed ‘live chat’