Begg Shoes Reviews 

876
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality, comfort, and wide selection of footwear available. Many highlight the excellent, attentive service and the helpful, patient staff who provide personalized assistance, making interactions pleasant. People appreciate the caring approach and high standard of service. Reviewers frequently commend the easy online ordering process, competitive pricing, and very speedy, well-packaged delivery, often arriving earlier than expected. The inclusion of handwritten notes is a much-appreciated personal touch that enhances the overall customer experience.

What people talk about most

Product

People report positive experiences with product, often highlighting the great selection and quality of shoes... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Order

Consumers find order to be a positive experience, with many praising the ease of online ordering and the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more

Rated 5 out of 5 stars

Great choice of sandals from lots of brands, ease of ordering and very speedy despatch and delivery. Personal note included from the despatching store makes a difference. I've ordered previously fr... See more


Company details

  1. Shoe shop
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(876)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star service and products…

Visited the Eastgate shop on Tuesday 10th Feb, I was greeted by Marie ,the manageress. A great warm friendly welcome. I had a slight problem with a previous purchase and it was fixed no problem at all.Marie could not have been more helpful in helping me find slippers to my liking. The standard of service in this shop is always 5 star. Always a pleasure to visit. Excellent value for money as well. Thank you

10 February 2026
Unprompted review
Rated 5 out of 5 stars

First Time Customer

I discovered recently that ECCO no longer seem keen to sell direct to the public. Consequently, I found Begg Shoes on the Internet and was able to order from them. I quickly discovered that this family-owned firm is capable, competent and courteous. I even received a friendly hand-written thank you note from a member of staff.
The new clogs are needed for a little ceremony at Windsor Castle next week. I'm sure they will look the part.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Prompt free delivery

Prompt free delivery. Good price. Well packaged shoes in perfect condition. Nice thank you note. Returns label already included. Supporting a family business. What's not to like?

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Really quick delivery and very happy with the boots. Lovely personal handwritten note with the delivery. Will definitely use again!

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Trainers arrived quicker than anticipated. Was kept informed of delivery status and found a wee handwritten note in the box thanking me for my order and hoping I liked my new trainers. Would most definitely use this company again.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Beggs are brilliant!

So grateful to Beggs shoes for stocking Ricostex boots! Thought I'd never be able to get them anymore. Ordered online and had prompt response, very straightforward and friendly service.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

A positive online experience

Begg's website has a really good range of footwear. I ordered a pair of boots and a pair of trainers. Both arrived promptly via Royal Mail to Northern Ireland. I returned the trainers - all the necessary paperwork was included plus clear instructions. The whole process - ordering delivery, returns - was straightforward and efficient. Would definitely use again.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Saw some lovely boots in the window

Saw some lovely boots in the window; went in but they were not exactly right for me. One of the assistants then helped me find the right pair for me. She was super helpful and I came away with a lovely pair of Heavenly Feet boots. A Christmas Treat.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Delivered very quickly

Due to a medical condition I need very light shoes. I have favourite Skechers which I normally buy from a local outlet store but on this occasion they weren't in stock. I found them at Beggs on Amazon and had them delivered very quickly for not much more than the outlet! I wouldn't hesitate to look at Beggs first in the future!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional delivery Service …

The order was Skechers boots which is a make I always use . Did the order through Amazon. The order arrived right in the far south of England and was well packaged and arrived 4 days earlier than expected. Best service ever of such a good product. Thank you

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website
Excellent updates on delivery
Prompt delivery by courier.
All paperwork enclosed
Excellent experience

7 January 2026
Unprompted review
Rated 5 out of 5 stars

A good service from Beggs

Sketchers ordered bia Amazon arrived on the stated day by Royal Mail tracked delivery. The boots fit fine, (close design to ny old Sketchers), but clear instructions and label included to return directly if it had been necessary. Beggs is a Scottish family business who really value their customers. There's even a handwritten thank you note and since my husband is Scottish and we spend all our holidays there, it made me happy that I could support them, while I'd also managed to find the boots that were rapidly selling out online. My boots were sent from Inverurie but I see there's 2 shops in Inverness so will have a look when we're next up there. 🙂

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience

I bought 2 pairs of shoes in the past two weeks. Karen served me both times and was so patient with finding me something that didn't hurt my arthritic feet. A good experience both times.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service …

I was looking for a specific style and make of mens shoes the assistant that assisted me was extremely helpful in meeting my needs especially as they were not available in store she sourced them from another store and had them sent to Inverurie where they were delivered 2 days later.

18 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look