Begg Shoes Reviews 

876
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality, comfort, and wide selection of footwear available. Many highlight the excellent, attentive service and the helpful, patient staff who provide personalized assistance, making interactions pleasant. People appreciate the caring approach and high standard of service. Reviewers frequently commend the easy online ordering process, competitive pricing, and very speedy, well-packaged delivery, often arriving earlier than expected. The inclusion of handwritten notes is a much-appreciated personal touch that enhances the overall customer experience.

What people talk about most

Product

People report positive experiences with product, often highlighting the great selection and quality of shoes... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Order

Consumers find order to be a positive experience, with many praising the ease of online ordering and the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more

Rated 5 out of 5 stars

Great choice of sandals from lots of brands, ease of ordering and very speedy despatch and delivery. Personal note included from the despatching store makes a difference. I've ordered previously fr... See more


Company details

  1. Shoe shop
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

876 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(876)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will be buying more shoes from them in future

Ordered a pair of wide fit slipin sketchers. Good clear web site and easy ordering. After the order was placed there was good email communications letting me know tracking no' etc. Order arrived promptly and well packed. One of the biggest problems in buying shoes on-line is the possibility of returnes. In my opinion Amazon has set a high bar in making it easy to do a return. I think Beggs have done it even better. All the necessary paperwork, incl label with bar code and instructions, were included in the package should a return be required.
Happily no return was required, but if it was it would have been a hassle free job and that is very important.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Would not hesitate to recommend

After trying to source a pair of Rieker trainers in September and searching on line, I came across Begg Shoes and ordered the trainers.
Unfortunately there was a problem with the trainers but Begg Shoes could not be more helpful and liaised with Rieker on my behalf and they were replaced promptly and efficiently, keeping me informed every step of the way

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and tremendous choice

I was looking for a pair of Joseph Seibel shoes/ankle boots that I couldn't source locally. Thus I searched online and ‘discovered’ Beggs Shoes. Impressive range of Seibel footwear available and am very pleased with my purchase of the ‘Naly 09’

However, I was even more impressed by Begg’s customer service. They phoned me to check something re the item I’d ordered and sent me photographs of the same.

Pleased that Beggs use Royal Mail for delivery (because they never leave parcels sitting on the step!). Also pleased to see that they treat Northern Ireland and the Island and Highlands as a ‘regular’ part of the UK and don’t exclude us from delivery or impose an extra delivery charge. They even included a returns label which was a thoughtful touch.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with 2 pairs of boots

Very pleased with 2 pairs of boots. Staff in Perth store very helpful in fitting first pair and then helping set up online purchase for second pair. Great service - made it easy but not ‘pushy’ in any way.
Would definitely recommend this shop and the range of footwear on offer. I’ve twice found just the shoes I’ve been looking for in store after not finding online with endless scrolling!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service and felt so personal with a handwritten note thanking for custom . Also easy returns with enclosed panels and instructions but don’t need to return anything . Love that it’s a family run business . Highly recommend. Thanks

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Gabor eagle sandal

I bought my mother a pair of navy Gabor eagle sandals which I received this morning in immaculate condition. I paid extra for Royal Mail 24 and they arrived super fast. BEGG shoes are a top class seller, and I will definitely use them again many thanks indeed Mark.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Personable and professional experience

Daniela was so helpful to speak to on the phone and provided me with great advice with my potential Nordikas slipper purchase. As a result I placed a telephone order which has now arrived safely. I am really delighted with my purchase which was exactly as she described. The lovely touch of a thank you note inside the box from Daniela was much appreciated.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Service

Easy to order on-line. Excellent service. Good value. Prompt delivery by Royal Mail. The handwritten note included was a lovely touch.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Ecco boots

Beggs stocked a pair of Ecco boots that were out of stock elsewhere in my size (7).
Communication of the order a delivery were excellent, boots arrived within 48hrs with a handwritten note inside the box. The boots are great, happy customer!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. First time ordering from Begg Shoes and very impressed with the fast delivery and lovely Regarde le Ciel ankle boots. They are so comfortable that I immediately ordered the same ones in another colour.
Will definitely use this company again.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Boots arrived really quickly, perfectly packaged and a returns label inside along with some information about their shop and a wee personalised note. Very impressed. Would use again and highly recommend.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

Reicker trainers

Bought a pair of Reicker trainers and the right foot sole split within the 12th month of wearing them on a casual basis. Complained to the company who said it was down to general wear and tear and not a manufacturing fault. The rest of the trainers were in good order and showing no obvious signs of deteriorating.So don't buy if you expect your shoes to last longer than 12 months!! An expensive mistake from a company I thought was reputable.

17 September 2025
Unprompted review
Begg Shoes logo

Reply from Begg Shoes

At Begg Shoes, we take all customer concerns regarding product quality very seriously and investigate them thoroughly. In this case, we consulted directly with Rieker, who reviewed the shoes and determined that the wear observed was consistent with normal use rather than a manufacturing fault. As a result, a refund could not be issued.
We understand that this may be disappointing, but we always follow the guidance of the brands we work with to ensure fairness and accuracy. We remain committed to providing high-quality products and support to all our customers and will continue to address genuine fault claims carefully and professionally.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

High quality product delivered really quickly and well packaged. Paperwork contained within package indicated clearly what to do if product needed to be returned which is reassuring.Truly professional business.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Begg shoes - very good service

Begg's really lived up to their friendly family firm offer, delivering just the shoes I needed with a nice note included, and a well-presented insert about the firm. Great to see that they have survived so long - and hopefully will continue to do so. I shall definitely be buying shoes with them into the future.

23 October 2025
Unprompted review

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