Beliani.co.uk Reviews 

3,508
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products, noting their high quality, sturdiness, and appealing design. Many find the items comfortable and well-made, often exceeding expectations and enhancing their living spaces. However, some customers also noted significant issues with delivery, experiencing delays, misleading information, and lost orders. A portion of people were dissatisfied with customer service, citing poor communication, unhelpful responses, and difficulties resolving issues or obtaining replacements. Some items also arrived with defects or did not meet quality expectations, such as peeling finishes or non-standard sizing.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, design, and comfort of items... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting excellent craftsmanship,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing extreme frustration... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beliani were very helpful in providing detailed information about a number of chairs I was interested in. The chair I chose as a consequence is very, very good. Perfect for my particular anatomy,... See more

Rated 4 out of 5 stars

Bought a sheep storage stool for my 6 yr old granddaughter. It was an absolute hit from the moment she set eyes on it . Well constructed and sturdy The only negative is that after the first 5 minutes... See more

Rated 4 out of 5 stars

🤍 Concrete Planters Minimalist, heavy and super solid. Perfect for modern, raw interiors. They beautifully highlight the plants and add a lot of character. 🤍 “Candy” Cushions Cute, soft an... See more

Rated 5 out of 5 stars

These chairs exceeded my expectations. They are really strong and well put together. The cushions are big and plump and comfortable. My patio area now looks the 'bees knees' and I have no hesitation... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Lighting Shop
  4. Living room shop
  5. Office Furniture Shop
  6. Outdoor furniture shop

Written by the company

Beliani stands for unique design and high quality. Over 100,000 pieces of furniture and accessories up to 70% cheaper, free shipping and return, 365 days return policy, up to 5 years warranty and more than 1 million happy customers. Order now on www.beliani.co.uk


Contact info

3.6

Average

TrustScore 3.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(3,508)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous Quality Unit

I bought a shelving unit for my bathroom, it could be used anywhere though, I loved it.
Although quite expensive the quality is there, it's beautifully made and just unfolded without the hassle of having to build it yourself.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality furniture at an…

Great quality furniture at an affordable price. So impressed. Easy to assemble, delivery wasn’t the quickest but they had to be shipped. And was worth the wait. Would definitely order again. I purchased dining chairs.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Advertise out of stock items

They advertise products that are technically 'out of stock' since they won't be delivered for 6 months so watch out for that. Their customer service is also very poor. I think they're not based in the UK given the poor quality of the phone connection. The person who finally called me back after three days of chasing from their so-called customer service, started off by saying he's a very busy man. Not a good start. He continued to display breathtaking arrogance and just didn't want to know. I think go back to customer service school or get a different job if that's the attitude.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Great communication throughout the order and delivery process. Speedy delivery. Good quality product. Very reasonable price. Easy to assemble. Would definitely recommend.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

This company is an absolute disgrace.

This company is an absolute disgrace.

They sent us the wrong parts for our bed, making it impossible to assemble. I contacted them urgently on Sunday, providing clear photos and explaining the situation in detail. It is now Thursday, and they still haven’t even managed to speak to their project manager to confirm sending the correct parts. That level of incompetence and lack of action is unbelievable.

Because of their mistake, my wife — who is 30 weeks pregnant — and I have been forced to sleep on the floor. The fact that they know this and still show zero urgency or accountability is beyond unacceptable. It’s not just poor service, it’s a complete failure of basic responsibility and customer care.

The communication has been shocking, the delays are inexcusable, and the overall experience has been incredibly stressful. We are being completely let down at a time when we need reliability the most.

I would strongly advise anyone to avoid this company. We will never use them again.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous barstools

Fabulous! Bought some dining chairs from barker and stonehouse. Wanted to have matching barstools for the island. These looked the nearest colour I could find. Wasn’t actually expecting them to be such high quality, very much on par with the chairs, beautiful quality, comfortable and aesthetically pleasing. Really quick delivery. Always excellent service, bought quite a few things from Beliani now…can’t fault them!!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE!

I ordered an item that I needed quickly, but was out of stock and they really made sure I got the item as quickly as possible. Also, there was a weird delivery issue due to their new order system temporarily not allowing house addresses without numbers – or something similar. Someone in management(?) replied to me immediately, manually took the order and personally watched out for it.... Also, the price was lowest compared to more established online stores.

Impressive on a relatively modest order and means I will definitely shop at Beliani again.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

We bought white bath tap with shower…

We bought white bath tap with shower head. Looked lovely for a month, and the the shower head started pealing off. So £230 is going to the bin. The Beliani team ‘investigated’ and made a decision it is not a manufacturing issue, but water quality. We are in the suburbs and water is 10 better compared to London. My advice, do not buy shower heads and taps if you live in the UK as in a month’s time, the water will destroy products from this ‘high quality’ manufacturer.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality , little assembly required
Delivery prompt and professional , look great on my grey decking

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Our living room feels so cosy now

I recently ordered several living room items from Beliani, including a rug, pillows, a candle, a floor cushion, and a storage stool—and I’m really pleased with the experience.

Delivery was impressively fast, which was a great start. All the items arrived well-packaged and exactly as described. The quality across everything is excellent, from the softness of the pillows to the sturdiness of the storage stool.

Everything looks great together and has really elevated the feel of our living room. I’d definitely order from Beliani again and would recommend them to others looking for stylish, good-quality home pieces at a reasonable price.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase of 2 pouffes

Very happy with my purchase of 2 pouffes from Beliani. They both came well packaged and in perfect condition. Have had many compliments for them. Look so much better than the photos. Love the colour of them. Would definitely recommend these and would buy again from Beliani

18 January 2026
Unprompted review
Rated 5 out of 5 stars

I am completely happy with both my…

I am completely happy with both my purchases and dealing with Beliani!
The plant pots are extremely well manufactured. I purchased the 43cm grey pots and I am very happy with the quality and extremely happy with the realistic look of natural look of the rough cement, resin and fibreglass manufacture.
Love dealing with Beliani!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

High quality furniture

I wanted to create a room that not only looks elegant but also works in everyday life, with a complete high-end relaxation zone, high-quality materials and lots of coziness.

From the ceiling Fan to the 2 Velvet Armchairs, soft and comfortable, I love every detail but especially the comfort this room now offers us.

#bedroommakeover @rosaliaguzman9_home

3 March 2026
Unprompted review

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