Belvoir&Co Reviews 

856
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers had a great experience with this company. People frequently mention that the frames feel premium, sturdy, and exceptionally comfortable to wear every single day while providing crystal-clear vision. Consumers also love the trendy, stylish designs and appreciate the impressively fast shipping times that allow them to receive their new purchases without any unnecessary waiting. Some reviewers were not happy with the customer service team, mentioning slow responses, rude attitudes, or unhelpful replies when dealing with inquiries. Additionally, a few people experienced unexpected delivery delays or high extra charges for import duties that ultimately made the overall ordering process quite frustrating for them.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the glasses are beautiful, stylish, and of high... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the frames feel sturdy and comfortable.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a wide split in opinions.... See more

Order

Users describe ambiguous interactions with order experiences, as feedback is sharply divided. While some... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers reported prompt and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the package. Quality is super cool. Packing also pretty good! But the delivery time took so long!. I hope they should change the delivery company or take some actions about it. How ever I'm... See more

Rated 5 out of 5 stars

Ordered my first pair from Belvoir about 3 weeks ago after seeing them pop up everywhere, and I'm genuinely impressed. The frames feel solid. I'm not exactly gentle with my glasses and these have su... See more

Rated 5 out of 5 stars

My first order was the Willow Blue with Silver Frame - fitted perfectly and you can tell it’s of high end quality unlike other retail brands. My most recent order was the Willow Tea with Silver... See more

Rated 5 out of 5 stars

I’m really impressed with Belvoir & Co glasses. The quality is outstanding, you can immediately tell they’ve used the best materials, and the lenses are incredibly clear. They feel premium and com... See more


3.8

Great

TrustScore 4 out of 5

856 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(856)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

I emailed

I emailed, messaged on instagram and still 0 updates on my order. Placed 22nd Jan. *update 20th Feb, email confirmation. Will continue to update.
Edit 12/03/25 recieved glasses prescription perfect 10/10

22 January 2025
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

Hi Kyle,

Your order is for prescription. As per our online website, you will read that the turnaround time is 21 business days to complete these type of orders.

Regards,
Belvoir&Co

Rated 5 out of 5 stars

Ordered the Kennedy silver Shadow…

Ordered the Kennedy silver Shadow sunglasses. Absolutely beautiful pair of shades . Exceptional quality materials and a stylish look and finish to it . More than satisfied . I’m about to order another pair

15 February 2025
Unprompted review
Rated 1 out of 5 stars

These guys do not deserve the one star

These guys do not deserve the one star. I have contacted them more that 3 times via their email.

I ordered sunglasses from them on 27th of Jan it is now 14th Feb and no reply, no delivery and also no refund.

14 February 2025
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

Vipul,

As you were aware as our customer service team advised. You entered an invalid address which meant your order was being returned by Royal Mail. This is an error on your behalf and as you have already been told, we have to wait for the return of the shipment.

Deklan

Rated 2 out of 5 stars

I read all the glowing reviews given 😒

I read all the glowing reviews given, and ordered 3 pairs. Don't bother 😒

You can buy designer prescription glasses online for a little higher (generally 20 to £40 extra). These are cheap glasses just like you get on Temu or Aliexpress. Not terrible, but if you want prescription lenses it's not worth buying from this company.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

There was no response on all my emails…

There was no response on all my emails from costumer service, i went to instagram to complain about the order delay and i got blocked because the rudeness and unprofessionalism of the person who was replaying on me that time, finally after i received my order .. half of my order item wasn’t delivered and i got no response on my emails and no refund , will be my first and last order.. Thanks

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Order a fair few pieces very late on a…

Order a fair few pieces very late on a Monday night and the parcels were still here on the Wednesday with standard delivery and every item was packaged perfectly and the quality of each item is like no other would recommend very highly.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable always message back very…

Very reliable always message back very helpful and the quality of the frames and the lenses are impeccable took them to my options and they were even taken back by the quality and precision of the prescription lenses their words not mine “bang on point” will definitely be ordering more frames great quality for a cheap price you absolutely cannot go wrong some people think their Cartier frames lol

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Top Glasses

Great selection of products for all, The website was so easy to use and of course the offers made it better.
Excellent delivery service, so will definitely be back soon!!

26 January 2025
Unprompted review
Rated 1 out of 5 stars

NO RESPONSE TO EMAILS, NO REFUND RECEIVED

Their customer service is horrendous. They do not fulfil returns. I have emailed them twice and still no refund. I will contact my bank for a refund.

21 January 2025
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

Turan,

There is no email from yourself regarding any return. If you wish to contact us, please do via contact@belvoirco.com

Rated 1 out of 5 stars

Ordered returned and there was no resolution.

My order was not delivered and customer support never returned my messages.

I entered in contact via email and via instagram. Haven't recieved a reply in any platform. My order was made last year, and almost a month has passed without resolution or acknowledge from their side.

Unfortunately it has been bad experience buying from them.

27 December 2024
Unprompted review
Belvoir&Co logo

Reply from Belvoir&Co

Matheus,

I have checked our customer support email and we have no contact from yourself. Instagram isn't our main form of contact and not every message can be answered.

I can see from your order it's being returned and once this return has been received back our team shall contact you.

Deklan

Rated 5 out of 5 stars

This my go to glasses plug

This my go to glasses plug, I stay in the states and asked on IG if they could get it to me in two day. They actually did it. Considering I stay in the USA this is legendary and I’ll only be buying my glasses from them. Lifetime loyalty.

22 January 2025
Unprompted review

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