BeMyEye Reviews 

Waiting for £60 payment since May, they say a few days when you email them, but is it fair to take 4 months when I did the work for them?

I don't know why I came back to BeMyEye. After my last time using this in 2024 when I didn't get my payment for months. I decided to come back again. My reports were approved and I requested payment. Then once again payment hasn't arrived with no explanation after a week.

What kind of company is this. Please avoid. If they are having cash flow issues they should be upfront and say that.

Avoid this company as their are similar ones where payment is prompt and received when they say it will be.

Wild to say they replied to my review but haven’t yet sent me a reply other than a generic email! Day 12 after requesting the money that I am owed and still nothing. They make out there is an issue but I have seen post on Facebook saying people are still being paid so is it just my account?
I’m happy to keep leaving you bad reviews so no one else takes their chances with this company!
I have sent countless emails after seeking legal advice and asked simple questions that you are refusing to answer! You are going against your own terms and conditions and have broke contract no issuing the money I am owed that is suppose to me in my PayPal same day and we are 12 whole days later!

This is a really basic mystery shopping app that will only let you use their built-in camera feature, that has a massive shutter delay and often takes blurry photos, which cannot be enlarged or checked for quality. I've learnt from bitter experience that if a blurry photo is submitted, they will return your report and give you a three hour window in the middle of the night to login to the app to say you'll correct the error, otherwise all the work you've done gets cancelled & you won't get paid.

funds have been sitting over a month now, no sign of releasing money. will got o small claims court

I figured since they finally paid me since the so called "payment issue" that the issue would be fixed but here we are yet again . Just throw the whole company away at this point . I'm done with it

They are not interested in helping you; they just waste time, making everyone wait 1, 2, or even more months for their payment. Support is completely useless in this regard.
​According to their own Terms and Conditions, they are required to send the payment within 10 days of the request. I recommend everyone mentions TrustPilot reviews to support and files a formal complaint with the ECC (European Consumer Centre) or your local authorities. The first time, they sent my money the same day I mentioned filing a complaint. Just miserable service

Few days ago I took a mission "Bon Appetit" to take photos of menu in a restuarant. I followed 100% of their instructions in the app so I answered "No" when I was asked if the menu is easily accessible without ordering food. I was then instructed to provide screenshots of the menu from the restaurant website.

ByMeEye, as usual, rejected my mission again and I esculated the case. What truly ridiculous is that a team member of ByMyEye rejected my appeal and provided me with a screenshot of menu from Google Maps. The menu was taken by a dine-in customer and was only accessible when ordering foods.

I really have no idea why BeMyEye staffs are so incomponent when making judgements.

It is now four months waiting for a payment for work provided. It’s impossible to get in contact with anybody and when you do, you are sent to generic reply saying they are looking into the issues with their payment system until my payment is made. I will be providing you with weekly one star reviews. For anyone considering joining don’t waste your time.

U do the work and they don't pay you avoid at all costs

It's ok but the payouts are far to low to even make anything significant off this app

Loved doing this

They don't want to pay us for the shops we've done. They claim that they are aware of the issue and are working to fix it but this has been going on for over a year now.

Customer support rarely responds and when they do its with the same untrue excuses they always have.

No solutions or temporary fixes.NOTHING BUT THEN HOLDING ON TO MONEY OTHERS HAVE WORKED FOR

I guess this is the only way to get a response from the company I have been waiting months for a payout of £53+ and have even messaged the CEO and got no response worst company I’ve come across not paying people for the work they’ve done and always responses from a automated email the only response I received was I had a error on my account well sort it and send me the money owed

This is a scam.. they do not pay and are using your goodwill to make £1000 from your work.

They also refused to accept that a venue has a wait until seated policy. Said they have never had issues with this restaurant.

No answer to emails and remove massive amounts of points.

App is buggy has hell and instructions are hard to follow.

£1 for 10mins work is not good, odd nobody is doing these tasks.

Moving forward I will be making sure all shops and venues in my area Brighton know about you and your mystery shopping. Kind of stealing their prices and displays for.possible illegal activities.

I've also reported to trading standards and action fraud.

This situation is quite insane, from my previous reviews you can see the timeline of how long I have requested my payment to be issued. Still waiting, im assuming they’ve blocked my account or something as my payment still says processing which doesn’t make any sense as I already requested the pay out from DECEMBER

UPDATE (6 February 2026):
To provide a current status: the payment from December 2025 is still outstanding. The app remains broken, blocking all further payout requests because of this unresolved issue. Despite further contact, the company has still provided no concrete timeline for when this will be fixed or when payment will be released.

UPDATE (30 January 2026):

The company has replied to this review in Italian, using what appears to be a standard template addressing generic "mission rejections." This response misses the point entirely and demonstrates the core issues outlined in the original review below.

1. Disrespectful Communication: While translation tools are readily available, it is disrespectful to reply to a detailed review in a language the reviewer did not use. This suggests a copy-paste approach, not genuine engagement.

2. Unprofessional Support Evidence: In a separate support ticket for my stuck payment, an agent attempted to diagnose the issue by providing a mismatched screenshot of US Dollar transactions (I am in the UK) to claim my payment had an "error" status. This is a shocking display of either gross incompetence or a deliberate attempt to confuse and deflect, proving their support cannot be trusted with basic account verification.

3. Ignoring the Core Criticism: Their reply focuses on missions not being "completed according to all instructions." This completely sidesteps my specific, serious complaint: the platform itself often lists the wrong business name or address. The rejection is therefore unjustified, as the provided evidence correctly completes the task as it exists in the real world, not the platform's erroneous database. They have not addressed this systemic data error.

4. Payment Issue Unacknowledged: Their reply fails to mention the primary subject of this review: the ongoing, month-long withholding of payment and the stuck system blocking access to all earned funds. Their guarantee that "you will receive the funds earned" is meaningless without a timeline or a fix for the technical failure preventing payout.

This generic reply only reinforces my original conclusion. For a task paying as little as £1, most people would simply give up fighting these issues, as the customer service is non-existent. The platform is dysfunctional, support is unhelpful, and they refuse to acknowledge their own operational failures. Avoid.

28 January 2026
I've tried to be a consistent user, but my overall experience has been overwhelmingly negative due to three major issues: unreliable payments, a buggy app, and unfair task rejections.

1. Payment Withdrawal Nightmare & False Excuses:
I requested a withdrawal to PayPal in December, and it has been stuck as "Processing" ever since - over a month with no movement. Due to the stuck payment, I have been unable to request further payment of the remaining balance. Support's only response was a generic email acknowledging "issues with withdrawals" with no timeline. Crucially, I've seen them blame "non-PayPal settings" in responses to other reviews. This is just an excuse. I have always used PayPal, and the delay is clearly a systemic problem on their end, not a user error. This deflection of blame is unacceptable.

2. App is Buggy and Unstable:
The app itself is a constant source of frustration. It frequently crashes just as you try to take the mandatory photo of a business. Another critical bug: photos are overwritten or disappear if you switch between tasks, corrupting submissions and wasting time. The app is simply not fit for purpose.

3. Unjust and Inflexible Task Rejections:
Tasks have been rejected for reasons that are the platform's own fault. I've had submissions rejected where BeMyEye had the wrong business name or incorrect address listed. Even with clear photographic evidence, they reject it without admitting their error. It feels like a system designed to avoid paying for valid work.

Conclusion:
Between not being paid for over a month (despite their false excuses), fighting a broken app, and having legitimate work rejected, the effort is completely disproportionate to the tiny rewards. Support is unhelpful and deflects blame rather than providing solutions.

I cannot recommend this platform to anyone. You will likely waste significant time, fuel, and effort for nothing in return.

DO NOT SIGN UP TO THIS COMPANY. BE WARNED.

THIS COMPANY DOES NOT PAY OUT, DESPITE SPOTS BEING APPROVED.

THIS COMPANY DOES NOT RESPOND TO ANY COMMUNICATIONS SENT, DESPITE BEING SENT IN ACCORDANCE WITH THIER OWN PROCESSES.

Don't pay for work done. No communication and just AI responses to email. Do not use.

Eventually did pay today.
I have left several reviews and sent letter before action.
I received payment today of £75!

It shouldn’t take this long to fight to get paid but they have actually paid so Thankyou for that.

The has been accounts submitted on companies house regarding debt of BeMyEye uk etc and they was renegotiating the business and strategy with creditors etc for cash flow so that may have been the hold up.
Not that it takes away or excuses the way users have been treated.
But issues may be resolved going forward hopefully and no further issues.

I did reach out to bemyeye parent company so wether it was a combination or all of this but I got my money eventually.

May use again if I can gaurantee payment will be made within the 10 days at the latest not 5 weeks.