Returned to bensons for purchase of second child’s bed, after purchasing first child’s bed in 2022, weeks wanted the exact same set up really, single bed mattress and headboard, and our order was on... See more
Company replied
Location
Switch locationUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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See what reviewers are saying
Fantastic service from customer care and amazing service from John in the Aintree store !!! It was a pleasure doing business with him. Thank you John !!!
Be warned you have a 2 month wait for the wardrobe and if putting together yourself depending on the wardrobe weighs a ton. On opening the contents found the instructions were all in French and with p... See more
Company replied
Pleasant , helpful and knowledgable staff. The goods seem to be of good quality and the delivery men where polite and respectful.
Company details
About Bensons For Beds - Aintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom
- 1515251782
4.8
Excellent
484 reviews
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Elaine helped us a lot.
31 December 2025
Reply from Bensons For Beds - Aintree
We're so glad that we could be of assistance and that you had a positive experience. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent choice and price range ,easy…
Excellent choice and price range ,easy to get exactly what I was after ,
27 December 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy you found a great selection at the right price and easily located what you needed. Thank you for your positive review – Lauryn at Customer Care 💜
Great service from start to finish
22 December 2025
Reply from Bensons For Beds - Aintree
We appreciate you sharing your wonderful experience. We are so happy that you enjoyed our service from beginning to end.
Come back and visit us anytime,
Megan at Customer Care
My experience was great because the…
My experience was great because the staff were friendly, professional and genuinely helpful. They took the time to listen to my needs and provided clear, honest advice without any pressure. The store was well organised and the range of products was good, making it easy to find what I was looking for.
The company does well in delivering excellent customer service, clear communication and a smooth overall experience. The team is knowledgeable, approachable and focused on ensuring customers feel supported and confident in their purchase.
27 November 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that you found our staff friendly, professional, and genuinely helpful. It's great to know that you appreciated the clear advice and well-organized store. Thank you for your positive feedback!
Excellent customer services when I…
Excellent customer services when I called the store for a chat they went through everything with me and listen to me.
Thank you Tony you were excellent!
13 December 2025
Reply from Bensons For Beds - Aintree
We're so happy to hear that our team provided excellent customer service and listened to your needs during your call. We appreciate your positive feedback!
Sales person was extremely helpful and…
Sal;es person was extremely helpful and informative. The process of buying two beds was simple and straitforward and we left feeling we had been very well treated.
8 December 2025
Reply from Bensons For Beds - Aintree
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Stewart - Team Bensons
Mattress purchase
Took my elderly mum to purchase a new mattress - nothing fancy, just comfortable. Kyle understood what we were looking for, gave us the options and didn’t try and force her to buy something she didn’t want.
Consequently she very quickly picked what she wanted and purchase, delivery and removal of old mattress was all sorted very quickly.
2 December 2025
Reply from Bensons For Beds - Aintree
Thank you for sharing your experience! We’re so pleased Kyle understood your needs and made the process quick and stress-free, including delivery and recycling. We’ll pass on your kind words, Megan at Customer Care
Shop experience review
Shop experience review. We were assisted by John who took on board the need for a bed within budget for someone who has badly healed veterbrae. His guidance and patience were fantastic. Purchase was made easy and there was no pushing to buy the most expensive of anything. Really pleased.
26 November 2025
Reply from Bensons For Beds - Aintree
Thank you Ann for your feedback. I'm glad to hear your customer experience was a pleasing one. If you need any further help and support please do get in touch
Stewart
Plenty of choice of beds and matresses
Salesperson John from the Aintree store was knowledgeable and helpful in helping us make a decision on which mattress and bed to choose. It was a laid back experience with no pressure.
29 November 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that you had a positive, laid-back experience at our Aintree store. We appreciate you acknowledging our team's knowledge and helpfulness during your mattress and bed selection. Thanks for your feedback.
Ben and Mark were brilliant
Ben and Mark were brilliant. They chatted to us, made us laugh and were so courteous and respectful. They wore big booties which I appreciated.
They explained everything to us advising us of the care required when lifting the base up.
What a great team they make. A pleasure to have these two deliver and assemble our new bed.
What a clean, concise and lovely experience all round. From purchase in-store to waving Ben and Mark off after delivery... Brilliant!
27 November 2025
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you so much for your great review, Nicola! This is exactly the service we strive to give to our customers. - Team Bensons
Reply from Bensons For Beds - Aintree
We're glad things were explained well. Thank you for your feedback; we appreciate you taking the time to share your experience with us.
Your thoughts help us grow—thank you!
Megan at Customer Care
Very helpful staff
Very helpful staff, consulted with us to pick the right bed and mattress. A very seamless, customer focused experience.
18 November 2025
Reply from Bensons For Beds - Aintree
We're happy our staff was very helpful and consulted with you to select the right bed and mattress. We appreciate your feedback on the customer experience,
Megan at Customer Care
Reply from Bensons For Beds - Aintree
We're happy to hear you received such superb service! It's great to know our team was helpful, informative, and pleasant. We appreciate your feedback,
Megan at Customer Care
I went in store today and got amazing…
I went in store today and got amazing customer service by a member of staff Kyle. He listened to what I wanted didn’t try and push me into anything, I’d had a bed from there many years before and wanted the same mattress for the new bed and he new which one it was. Printed out the information so I could go away and look at it no hard sell. I left the store had a read over and within twenty went back in to purchase and he made the whole process so easy.
Many thanks Fiona
9 November 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that you received amazing customer service during your visit. It's wonderful that our team member listened to your needs and made your purchase process easy. Thank you for your positive feedback,
Megan at Customer Care
Bought a bargain ex display bed
Bought a bargain ex display bed, carefully delivered next day. There was a problem with the headboard but a store manager came out right away and fixed it. Would shop there again.
7 March 2025
Reply from Bensons For Beds - Aintree
We're happy to hear that you were pleased with the delivery of your bed. We appreciate your feedback and are so glad the store manager was able to resolve the headboard issue quickly. Thanks for shopping with us,
Megan
Customer Care Team
From ordering in store to the bed…
From ordering in store to the bed being put together I found it all to be a great experience. Each member of staff I met along the way was really lovely and very professional.
Would highly recommend this company.
28 October 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We appreciate you sharing your experience! We're happy to hear that you found every step, from ordering to assembly, to be a great experience, and that our staff was lovely and professional. Thank you for recommending us,
Megan
Customer Care Team
Aintree branch
Aintree branch: Claire was great and really helped up decide what mattress was best for us. Great customer service. Highly reccomend
28 October 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that you received great customer service at our Aintree branch! We're so glad that our team member was helpful in your mattress selection.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care!
Lynsey was very helpful and made the…
Lynsey was very helpful and made the purchase easy!
27 October 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We're glad the purchase was easy, and the team member was helpful Tracy. We appreciate your positive feedback. We hope to see you again in the future,
Megan at Customer Care
Information fully explained
20 October 2025
Reply from Bensons For Beds - Aintree
We appreciate you taking the time to share your experience with us. We're so glad to hear that our staff was helpful and friendly! Thank you for your positive review! – Lauryn at Customer Care 💜
Bed shopping
If you’re looking for a new bed I would highly recommend going to Benson’s beds in Aintree. We were welcomed by Kyle who was really helpful, professional and knowledgable. Thank you
19 October 2025
Unprompted review
Reply from Bensons For Beds - Aintree
We appreciate your recommendation! It's great to hear that you found our team member in Aintree to be so helpful, professional, and knowledgeable during your visit. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
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