The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it... See more
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The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed. The two ladies in stor... See more
Company replied
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49... See more
Company replied
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... See more
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Andover
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
- 1264335460
4.7
Excellent
180 reviews
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Excellent service from start to finish
The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it was a little later than the time slot we had but the delivery team let us know beforehand and was very apologetic on arrival. Delivery team very friendly, polite and good. Overall excellent service.
20 August 2026
May use AI-assist with repliesRead more
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The delivery guys were great
The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed.
The two ladies in store were very helpful and found just what we needed, they explained everything very well so we knew exactly what we were getting.
10 August 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear you had such a positive experience with us! It's wonderful that our in-store team was helpful and informative, and that our delivery team was thorough and efficient. We're delighted you're sleeping better on your new bed!
Thank you for your positive review - Lauryn at Customer Care 💜
Brilliant customer service
Friendly helpful service and didn’t pressure us into anything. Good advise and very good customer service.Good selection of beds and mattresses
2 August 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear that you experienced friendly and helpful service, and that you didn't feel pressured into anything. It's wonderful that you received good advice and excellent customer service, and found a great selection of beds and mattresses!
Team Bensons
No hard sell
No hard sell. Chloe spoke to us about what we were looking for and showed us the options and was left to look around and told to give her a shout if we needed anymore help. I really hate it when you get harassed into buying something. We didn’t get that 😊
30 July 2026
Reply from Bensons For Beds - Andover
We are delighted to hear that you had a positive experience and appreciated our approach to customer service. It's great to know you felt comfortable and unpressured while browsing our options.
Team Bensons
the manager at Andover knows her bebeds and mattresses
the manager at andover knew her beds and mattresses is very well read on her profession recocomend her every time
25 July 2026
Reply from Bensons For Beds - Andover
Hello Mr Turnbull,
Thank you for your fantastic feedback! 😊 We're delighted to hear that the manager at our Andover store was so knowledgeable and helped you find the right bed and mattress. It's wonderful to know their expertise and service made such a positive impression. We'll be sure to pass on your kind words, and thank you for the recommendation!
Megan | Customer Care Specialist⭐
Getting the right Mattress
My original choice of mattress was not available. Chloe showed me a similar alternative and properties explained.
Happy with what I was shown & price was right so purchased .
Thank you Chloe for the excellent Customer Service.
6 July 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased to hear that our team member was able to assist you in finding a suitable alternative and that you were happy with your purchase. Thank you for your kind words!
Reply from Bensons For Beds - Andover
We're so pleased you found our team friendly, informative, and professional. Thank you for your kind words!
Reply from Bensons For Beds - Andover
We're so pleased to hear that your experience, from ordering to delivery, was excellent! Thank you for sharing your positive feedback with us.
Delivered on time and the Chang over of…
Delivered on time and the Chang over of mattresses done quickly and efficiently
29 June 2026
Reply from Bensons For Beds - Andover
We're so pleased your delivery was on time and the mattress changeover was quick and efficient! Thank you for your feedback.
Team Bensons
Great service
25 June 2026
Reply from Bensons For Beds - Andover
Thank you for your kind works!
Team Bensons
We went to the Andover store and met…
We went to the Andover store and met the store manager Ali. She was so helpful and took the time to answer our questions and helped us buy our bed for our new home. Very happy with the experience, thank you Ali
5 June 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased you had such a positive experience and found our team member helpful in choosing your new bed. We appreciate your kind words!
Team Bensons
A bit disappointed unclear extra costs
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49 for this) but we were told the mattress, as ex display had to be collected and cant be bent? it apparently couldnt go on the lorry we found out later that we had paid for? So it then cost us to get a van to collect for us..Also, the Bensons cleaning kit (which it now seems is for a single mattress)was added as "a little extra"...it turns out that it was an extra £30 charge, so all in all we feel a little disappointed that the sale was not completely honest and clear, costing in total £110 8n extras!! Hopefully the bed will be worth it all.
12 June 2026
Reply from Bensons For Beds - Andover
Thank you for sharing your experience. We’re sorry to hear that the costs and collection arrangements for your ex‑display bed and mattress were not clearly explained at the point of sale, and we understand why this has left you feeling disappointed. Transparency is important to us, and your feedback regarding delivery charges and added items will be fed back to the relevant teams for review. Thank you for bringing this to our attention, and we hope your bed proves worthwhile.
We spoke to a lovely young lady named…
We spoke to a lovely young lady named chloe she helped choose the right bed for us she was very polite and very helpful made it a lovely customer experience.
8 June 2026
Reply from Bensons For Beds - Andover
We're so pleased our team member was polite and helpful in guiding your bed choice. We're glad you had a lovely customer experience! Thank you for your kind words.
Team Bensons
No Problems, Good Efficient Service.
Chloe was very helpful at the Andover branch of Bensons. Good advice given. Delivery was prompt and efficient and we were kept informed of the schedule.
We assembled the bed ourselves and the instructions were easy to follow.
2 June 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear our team member provided good advice and that your delivery was prompt and efficient. It's great you found the assembly instructions easy to follow!
Team Bensons
From purchase to updates to delivery…
From purchase to updates to delivery very professional service.
30 May 2026
Reply from Bensons For Beds - Andover
We're so pleased you found our service professional! Thank you for your kind words.
Team Bensons
Excellent Service from Chloe and Tara
I was very happy with the service from Bensons for Beds. Chloe and Tara were both friendly, helpful, and made the whole process easy from start to finish. Everything was explained clearly, and I felt well looked after throughout. Very pleased with my experience.
16 April 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased you had such a positive experience with us! It's wonderful to hear our team was friendly, helpful, and made the process easy. Thank you for your kind words.
Team Bensons
Great customer service
We are repeat customers due to the high level of customer care we have received in the past and this time was equally positive.
Tara was really knowledgeable and took the time to go through all options before we decided on our ideal mattress and bed frame.
Next steps were fully explained and time frames agreed.
This is our first choice store whenever we need frames or mattresses.
16 May 2026
Reply from Bensons For Beds - Andover
We are so pleased to hear that your repeat visit was equally positive! It's wonderful that our team member was knowledgeable and took the time to help you find your ideal mattress and bed frame. Thank you for making us your first choice!
Team Bensons
Excellent service from store to the day…
Excellent service from store to the day of delivery
18 May 2026
Reply from Bensons For Beds - Andover
We're delighted you received excellent service from store to delivery! Thank you for your feedback.
Team Bensons - Jess
Excellent service from start to finish
Excellent service from start to finish. Chloe in store was very helpful, professional and knowledgeable about all the mattresses we tried. We opted for a British Made mattress, the quality of the product is incredible, delivery staff were excellent. Haven't slept so well for a long time.
24 April 2026
Reply from Bensons For Beds - Andover
That’s lovely feedback — we’ll be sure to pass this on to Chloe and the delivery team. Enjoy your British‑made mattress!💜
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