We are repeat customers due to the high level of customer care we have received in the past and this time was equally positive. Tara was really knowledgeable and took the time to go through all opt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly helpful staff who let us have a good look round before approaching and asking us if we needed help etc. Nice clean store and Very good customer service.
Company replied
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49... See more
Company replied
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... See more
Company details
- #74 of 225 best companies in Bedroom furniture shop
- #39 of 114 best companies in Bed shop
- #28 of 85 best companies in Bedding Shop
- #29 of 87 best companies in Mattress Shop
About Bensons For Beds - Andover
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
- 1264335460
4.7
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivered on time and the Chang over of…
Delivered on time and the Chang over of mattresses done quickly and efficiently
29 June 2026
Reply from Bensons For Beds - Andover
We're so pleased your delivery was on time and the mattress changeover was quick and efficient! Thank you for your feedback.
Team Bensons
Friendly & inviting store
Friendly helpful staff who let us have a good look round before approaching and asking us if we needed help etc. Nice clean store and
Very good customer service.
25 June 2026
Reply from Bensons For Beds - Andover
We're so pleased our team was friendly and helpful, allowing you to browse comfortably. Thank you for your kind feedback about our clean store and great service!
Team Bensons
Great service
25 June 2026
Reply from Bensons For Beds - Andover
Thank you for your kind works!
Team Bensons
We went to the Andover store and met…
We went to the Andover store and met the store manager Ali. She was so helpful and took the time to answer our questions and helped us buy our bed for our new home. Very happy with the experience, thank you Ali
5 June 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased you had such a positive experience and found our team member helpful in choosing your new bed. We appreciate your kind words!
Team Bensons
A bit disappointed unclear extra costs
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49 for this) but we were told the mattress, as ex display had to be collected and cant be bent? it apparently couldnt go on the lorry we found out later that we had paid for? So it then cost us to get a van to collect for us..Also, the Bensons cleaning kit (which it now seems is for a single mattress)was added as "a little extra"...it turns out that it was an extra £30 charge, so all in all we feel a little disappointed that the sale was not completely honest and clear, costing in total £110 8n extras!! Hopefully the bed will be worth it all.
12 June 2026
Reply from Bensons For Beds - Andover
Thank you for sharing your experience. We’re sorry to hear that the costs and collection arrangements for your ex‑display bed and mattress were not clearly explained at the point of sale, and we understand why this has left you feeling disappointed. Transparency is important to us, and your feedback regarding delivery charges and added items will be fed back to the relevant teams for review. Thank you for bringing this to our attention, and we hope your bed proves worthwhile.
We spoke to a lovely young lady named…
We spoke to a lovely young lady named chloe she helped choose the right bed for us she was very polite and very helpful made it a lovely customer experience.
8 June 2026
Reply from Bensons For Beds - Andover
We're so pleased our team member was polite and helpful in guiding your bed choice. We're glad you had a lovely customer experience! Thank you for your kind words.
Team Bensons
No Problems, Good Efficient Service.
Chloe was very helpful at the Andover branch of Bensons. Good advice given. Delivery was prompt and efficient and we were kept informed of the schedule.
We assembled the bed ourselves and the instructions were easy to follow.
2 June 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear our team member provided good advice and that your delivery was prompt and efficient. It's great you found the assembly instructions easy to follow!
Team Bensons
From purchase to updates to delivery…
From purchase to updates to delivery very professional service.
30 May 2026
Reply from Bensons For Beds - Andover
We're so pleased you found our service professional! Thank you for your kind words.
Team Bensons
Excellent Service from Chloe and Tara
I was very happy with the service from Bensons for Beds. Chloe and Tara were both friendly, helpful, and made the whole process easy from start to finish. Everything was explained clearly, and I felt well looked after throughout. Very pleased with my experience.
16 April 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased you had such a positive experience with us! It's wonderful to hear our team was friendly, helpful, and made the process easy. Thank you for your kind words.
Team Bensons
Great customer service
We are repeat customers due to the high level of customer care we have received in the past and this time was equally positive.
Tara was really knowledgeable and took the time to go through all options before we decided on our ideal mattress and bed frame.
Next steps were fully explained and time frames agreed.
This is our first choice store whenever we need frames or mattresses.
16 May 2026
Reply from Bensons For Beds - Andover
We are so pleased to hear that your repeat visit was equally positive! It's wonderful that our team member was knowledgeable and took the time to help you find your ideal mattress and bed frame. Thank you for making us your first choice!
Team Bensons
Excellent service from store to the day…
Excellent service from store to the day of delivery
18 May 2026
Reply from Bensons For Beds - Andover
We're delighted you received excellent service from store to delivery! Thank you for your feedback.
Team Bensons - Jess
Excellent service from start to finish
Excellent service from start to finish. Chloe in store was very helpful, professional and knowledgeable about all the mattresses we tried. We opted for a British Made mattress, the quality of the product is incredible, delivery staff were excellent. Haven't slept so well for a long time.
24 April 2026
Reply from Bensons For Beds - Andover
That’s lovely feedback — we’ll be sure to pass this on to Chloe and the delivery team. Enjoy your British‑made mattress!💜
5* Service
The team at bensons were very hard working and conciencious. The install team were very hard working.
18 April 2026
Reply from Bensons For Beds - Andover
We appreciate you taking the time to share your feedback. It's great to hear that our team members were hardworking and conscientious during the installation.
Thank you for your positive review – Lauryn at Customer Care 💜
Chloe was very helpful and…
Chloe was very helpful and understanding.
Had my child with me who has adhd and autism so she was very patient. She explained everything very well, was very happy with the purchuses.
7 April 2026
Reply from Bensons For Beds - Andover
Thank you for sharing this 😊 We’re so pleased to hear Chloe was helpful, understanding, and patient, especially with your child. Taking the time to explain everything clearly and make the experience comfortable really matters, and it’s lovely to know you were happy with your purchases. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist
It was the best
Provided with a variety, explanation was very clear and the lady was very patient and friendly.
21 March 2026
Reply from Bensons For Beds - Andover
Thank you for giving us 5 stars! We’re so glad you were given plenty of choice and clear explanations. Wonderful to hear the lady who helped you was patient and friendly — we really appreciate your feedback,
Megan at Customer Care🌟
5* company
From the moment I walked into the store until my new bed was delivered, the sales assistant (Tara), the customer service team at head office & the delivery men went above & beyond. This is definitely the smoothest purchase from start to finish that I’ve ever made. I would highly recommend Bensons for Beds & I will definitely use them again in the future.
25 February 2026
Reply from Bensons For Beds - Andover
Thank you so much for your lovely feedback! We’re thrilled to hear that Tara in-store, our customer service team, and the delivery crew all went above and beyond for you. It’s fantastic to know your purchase was smooth from start to finish. We really appreciate the recommendation, and we’ll be delighted to welcome you back to Bensons for Beds in the future,
Megan at Customer Care
Reply from Bensons For Beds - Andover
Thank you for your great review Caroline! 😊 We’re delighted to hear you’re pleased with your mattress and the service you received, and that delivery arrived right on time. Your feedback is truly appreciated,
Megan at Customer Care
Helped decide on the right mattress in…
Helped decide on the right mattress in store. Made sure a smaller van delivered due to our narrow lane. Kept to the delivery time with regular updates. Respected our property and objects when delivering the mattress. All staff friendly and helpful.
21 February 2026
Reply from Bensons For Beds - Andover
We're happy to hear that we assisted you in choosing the right mattress and that the delivery met your needs with regular updates and respect for your property. We appreciate your positive feedback regarding our team's friendliness and helpfulness.
Stewart - Team Bensons
I am really pleased with the purchase
I am really pleased with the purchase , especially getting approved for the finance . Thanks guys you are great .
Many thank s
Shane .
18 February 2026
Reply from Bensons For Beds - Andover
We're happy to hear that you're pleased with your purchase and the finance approval process. It's great to know we could provide you with a positive experience. Many thanks for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.