Excellent service in store from staff. Friendly and knowledgeable about products. Kept well informed about our order’s progress. Delivery on time and exactly as promised. Driver and assistant efficien... See more
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We had a really positive experience visiting the showroom. There’s a great range of beds and mattresses on display, with plenty of options to try and find what’s right for you. My wife has li... See more
Company replied
Good range of beds. Ash in the Andover store was very helpful, knowledgable and patient with us while we tested every bed in the shop! Delivery was very good as well and having had 4 nights in it I ca... See more
Company replied
The staff in the Andover store are really friendly and helpful. They are let down by the website showing products that are no longer available in the colour we wanted as available to order and not bei... See more
Company details
About Bensons For Beds - Andover
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
- 1264335460
4.8
Excellent
187 reviews
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Very helpful and friendly.
22 January 2026
Reply from Bensons For Beds - Andover
We appreciate you letting us know that our team was helpful and friendly! We are so glad that you had a positive experience.
Great service from Bensons
We have been researching for a new bed for a couple of weeks now. Bensons for beds became the chosen supplier after the outstanding help and guidance from the staff on our previous visits. The service was far in excess of other retailers.
Having chosen Bensons we visited the store to make a purchase. Tara was the assistant and remembered us from a previous visit which increased our positive views.
Tara took time to understand our requirements and explained the options available. She then left us to consider her suggestions.
Having chosen the bed frame, the next step was to pick a mattress. Tara explained the different types and advantages. So many options, we had to have a lie down (good job we were in a bed store). Testing the different types and firmness allowed us to make a final decision.
Tara took us through the payment process and explained the options and discounts available. She also explained the warranties for both bed and mattress along with the delivery timescales and process.
All things considered, we were very satisfied and pleased with the process and Tara is a great advert for Bensons.
12 January 2026
Unprompted review
Reply from Bensons For Beds - Andover
We’re so glad Tara gave you such an outstanding experience from start to finish! Her knowledge and care really shine through – enjoy your new bed and mattress 💜 Thank you for your positive review - Lauryn at Customer Care
On time very pleasant couple of guys no…
On time very pleasant couple of guys no problems at all
7 January 2026
Reply from Bensons For Beds - Andover
We’re so glad your delivery was on time and handled by such a pleasant team – no problems at all, just smooth service! 💜 Thank you for your positive review - Lauryn at Customer Care
More welcome needed
I felt like the staff didn’t really want us in the shop.
It turned around, but I had to put in work to get them to serve us.
7 January 2026
Reply from Bensons For Beds - Andover
Thank you for sharing your feedback. We’re sorry to hear that your initial experience in our store made you feel unwelcome. This is not the level of service we aim to provide, and we appreciate you letting us know.
We’re glad to hear things improved during your visit, but we understand that you shouldn’t have to put in extra effort to receive assistance. Your comments have been shared with the store team to ensure all customers feel valued and supported from the moment they walk in.
Best Wishes,
Megan
Reply from Bensons For Beds - Andover
We appreciate your feedback and are so glad you found our team professional and knowledgeable during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Mattress purchase
From shop to delivery was excellent. Knowledgeable and polite staff.
18 December 2025
Reply from Bensons For Beds - Andover
We’re delighted to hear your experience was excellent from shop to delivery! Knowledgeable and polite service is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great company & employees
This is my second time purchasing a mattress from Bensons For Beds. Both times have been lovely experiences. The employees are very knowledgeable and friendly. I highly recommend BFB.
23 December 2025
Reply from Bensons For Beds - Andover
We’re thrilled to hear you’ve had two lovely experiences with us! Knowledgeable and friendly service is what we strive for, and your recommendation means the world. 💜 Thank you for your positive review – Lauryn at Customer Care
Friendly and helpful service at Andover…
Friendly and helpful service at Andover show room
27 November 2025
Reply from Bensons For Beds - Andover
We’re delighted to hear you received such friendly and helpful service at our showroom! Great service makes all the difference when finding the perfect bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Cracking service from start to finish
Cracking service from start to finish
On time
Tidy
Courteous
12 November 2025
Unprompted review
Reply from Bensons For Beds - Andover
We're happy to hear that you had such a positive experience with our service! Thank you for your kind words,
Megan at Customer Care!
Very helpful and friendly.
26 October 2025
Reply from Bensons For Beds - Andover
We appreciate your kind words! We are so glad that you found our team to be helpful and friendly during your visit.
Take care and see you again soon,
Megan at Customer Care!
Reply from Bensons For Beds - Andover
We're so happy to hear that our team member was helpful and friendly! Thank you for your positive feedback, Megan at Customer Care
Professional
Professional. Friendly. Did exactly what said they do. On time with delivery. Excellent service. Thanks.
13 September 2025
Reply from Bensons For Beds - Andover
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our services. Our team takes pride in providing professional, friendly, and timely service to all of our customers. We appreciate your support!
Only take Amex online unfair to sales staff
Only take Amex online.
Shame as the salesman did a great job in store. He lost out in commission yet you still got the sale.
21 August 2025
Unprompted review
Reply from Bensons For Beds - Andover
We appreciate your feedback and are sorry to hear that store could not offer your chosen payment method. We'll review our payment options to improve the customer experience and avoid lost commissions.
Thank you for your review Lisa,
Megan at Customer Care
Excellent service.
Had our new bed delivered and assembled. Both Sam and Callum were friendly, respectful of our property, knowledgeable, clean working and timely
30 July 2025
Unprompted review
Reply from Bensons For Beds - Andover
Thank you so much for your kind words! We're delighted to hear that Sam and Callum provided top-notch service during your bed delivery and assembly. We truly value your business and appreciate your feedback, Megan at Customer Care
Great service by Tara at the store
Great service by Tara at the store. Very friendly and easy to talk to. Arranged a delivery date that we had to move forward due to new house not ready yet, with no problem at all. Delivered in time, quick assembly and tidied afterwards. Very recommended!
12 April 2025
Reply from Bensons For Beds - Andover
Thank you for your kind words! We are thrilled to hear about your positive experience with Tara and our delivery service. Our team always strives to make the process as smooth and hassle-free as possible. Thank you for choosing us, we truly appreciate your recommendation!
NO CUSTOMER CARE AT ALL
My husband and I were looking to replace our 20yr old mattress. Looking around for our next mattress no one spoke to us for around half an hour. 2 ladies were sitting on their phones at the desk giggling away the whole time. My sister previously brought an iGel is it? From a lovely chap. But we couldn’t see him today. A little old lady eventually made her way over to us. Didn’t listen to us and my husband broke his back a few years ago so he needs a really supportive but comfortable mattress. All she kept talking about was some insurance they offer and how she recommends it and how good it is. We haven’t even found a mattress yet and trying to sell us insurance. My husband asked her to stop recommending this insurance but she just continued… and continued….. we eventually left without buying and went back to Dreams because they provided the customer support and experience we feel as a customer we should get. Shame on the little old lady.
23 April 2025
Unprompted review
Reply from Bensons For Beds - Andover
We appreciate you sharing your experience with us Gill. We're sorry to hear that you didn't receive the support you expected while choosing a mattress, especially with your husband's specific needs. We'll address the lack of attention and the focus on insurance with our team to ensure a better customer experience in the future. Thank you, Megan at Customer Care
A really good experience
From going to the Andover branch of Bensons for beds to the delivery today it could not have been better. There was never any pressure to purchase and in just over two weeks the divan and mattress was delivered. Alex in store was very helpful and Dan and Martin were very friendly and helpful .
9 May 2025
Unprompted review
Reply from Bensons For Beds - Andover
Thank you for your kind words and for choosing Bensons for Beds! We take pride in providing a stress-free and friendly shopping experience, from start to finish. We hope you enjoy your new bed and mattress! - [Your Business Name]
Reply from Bensons For Beds - Andover
We're happy to hear that you found our team helpful and felt no pressure. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Unpressured attention from sales…
Unpressured attention from sales assistants in the shop, good product knowledge. Delivery was on time and bed swiftly assembled, by friendly team, who had to carry bed sections about 200m down the lane as the lorry was too big to get into driveway entrance.
25 February 2025
Unprompted review
Reply from Bensons For Beds - Andover
We're happy to hear that you received unpressured assistance and found our team's product knowledge helpful! It's great to know the delivery was on time and swiftly assembled, even with the driveway challenges. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Andover
We are so glad you found what you wanted, and our staff was helpful! Thank you for sharing your experience with us, Megan at Customer Care
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