The sales person was helpful, polite, knowledgeable and approachable without being pushy. We were able to take our time and discuss easily between ourselves without feeling rushed. The delivery wa... See more
Company replied
Location
Switch locationUnit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE Biggleswade, Bedfordshire, GB
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See what reviewers are saying
I have always used Bensons for my beds. Superb product. Never been let down. I bought an Ottoman bed and a new headboard and mattress. I ordered it in Biggleswade, Bedfordshire before moving to North... See more
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We visited the store to find a firm but comfortable mattress to replace an old, soft one that gave inadequate support for someone with chronic pain from a back injury. The sales agent was quick to un... See more
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All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more
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Company details
About Bensons For Beds - Biggleswade
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE, Biggleswade, Bedfordshire, United Kingdom
- 1767318843
4.7
Excellent
215 reviews
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All shop and delivery personnel were…
All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help with assembling the bed after delivery, no-one got back to us. Fortunately, we managed to do it ourselves and it hasn't collapsed yet.
1 November 2025
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback and are glad our staff were polite and efficient. However, we sincerely regret the delay in delivery and the lack of response regarding assembly assistance. Your comments are important to us, and we appreciate you bringing this to our attention so we can work on improving our services.
Thank you for your review - Lauryn at Customer Care.
Very helpful salesperson who accepted…
Very helpful salesperson who accepted our order, then accommodated our delivery date and provided all the information we needed to confirm our purchase.
31 October 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you sharing your experience. We're happy to hear that our salesperson was helpful, accommodated your delivery date, and provided the information needed.
We hope to continue providing you with excellent service in the future,
Megan
Customer Care Team
Very friendly and informative young man.
10 October 2025
Reply from Bensons For Beds - Biggleswade
We're glad you found our team member helpful and knowledgeable. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care💜
Bensons Five Year Warranty is a Joke (IMHO)
Ten months after spending £2400 on a Stables Utopia Zip and Link mattress it started to smell like a barnyard. Bensons sent an 'independent' inspector from who supported Bensons' view that it cannot be a manufacturing fault. He did this just by looking at the cover and bouncing on it and his written report did not reflect the conversation we had with him. Bensons Five Year Warranty is therefore completely worthless in my opinion as they do not accept that faults can arise after delivery. Customer service has been a complete joke and they have effectively washed their hands of the problem. The last thing we were told by Ian as we parted with our money was - don't worry, the 5 year warranty provides all the protection you will ever need. A complete joke but a very expensive one as we now need to buy a new mattress and bin one that was unusable after 10 months.
Update: Every Bensons response to reviews are just platitudes. No effective resolutions to customer reviews just "we'll make sure we do better in future". I want my money back !
20 August 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
We’re very sorry to hear about your experience and the issues with your mattress. Your concerns are important to us, and we regret that our inspection process did not meet your expectations. We take warranty claims seriously and will review your case further to see how we can improve.
Thank you for your review,
Megan at Customer Care
Polite, understanding and helpful
On arrival at the store we wasn’t jumped on for a sale and appreciated being left to browse untill we had questions to ask, we was advised greatly and informed well of every detail , would recommend a visit to the store brilliant 🤩
26 August 2025
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback and are happy to hear you enjoyed the browsing experience in our store. We're glad our team was able to provide great advice and detailed information. Thank you for recommending us, Megan at Customer Care
Very helpful sales person
Very helpful sales person. Showed us various options to choose from. Not due delivery if bed yet so no more to say at present.
24 August 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that the salesperson was helpful in showing you the options. We appreciate your feedback and look forward to the delivery of your bed.
Take care,
Megan at Customer Care
Excellent service salesman so helpful…
Excellent service salesman so helpful and not pushy at all. Answered all our questions and gave us time to look around and talk between us about what we wanted. Thanks again bensons
26 August 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team member was helpful and not pushy, answering all of your questions.
Hanif was brilliant and remembered us…
Hanif was brilliant and remembered us from a previous visit, he was extremely welcoming and provided us with useful information to help make the best decision for us without being pushy!
20 August 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you had such a positive experience! It's great to know that our team member's helpfulness and welcoming attitude made your decision-making process easier. We appreciate your feedback, Megan at Customer Care
Fantastic service.
Fantastic service.
The guy came to help me immediately. I explained what I wanted and he looked at a comparison bed which was actually a better price. Explained everything about mattress types and pointed me to what he felt was suited to my needs. Very informative and friendly throughout.
14 August 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you received fantastic service! It's great to know that our team member assisted you promptly, explained the mattress types, and offered informative and friendly guidance to suit your needs. We appreciate your feedback, Megan at Customer Care
Mattress purchase
Ordered 3 mattresses from the Biggleswade store, the salesperson Mr Hanif was extremely helpful and knowledgeable, definitely recommend!
10 August 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Thank you for taking the time to leave us a review! We're so glad you had a positive experience at our Biggleswade store with Mr Hanif. Our team is dedicated to providing excellent service and we appreciate your recommendation. Enjoy your new mattresses, Megan at Customer Care
We have used Bensons for years and have…
We have used Bensons for years and have found since Mohamed Hanif is there he is so helpful and knowledgeable it is an easy experience. This is our family second purchase with zero problems this year.
20 July 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Thank you for the kind words! It's always a pleasure to serve loyal customers like you and we're thrilled that Mohamed has been able to make your experience even better. We look forward to many more smooth and successful transactions with you and your family, Megan at Customer Care
Reply from Bensons For Beds - Biggleswade
Thank you for your kind words! We take pride in having knowledgeable and helpful salespeople on our team to ensure a great experience for our customers. We look forward to seeing you again soon, Megan at Customer Care
We are very happy with the service we…
We are very happy with the service we had with Bensons they were so helpful and good service and friendly staff so good so far
28 June 2025
Reply from Bensons For Beds - Biggleswade
We are happy you had a positive experience with our helpful and friendly team. It's great to hear that you received good service from us. Thanks for sharing! Take care, Megan at Customer Care
Both Andy at Biggleswade store and…
Both Andy at Biggleswade store and Connor at Stevenage store were fantastic and were welcoming and helpful with the final purchase end up from Stevenage store. Good variety of mattresses available on display and the purchase was very straightforward in the end and didn't take long to decide which mattress to go for.
30 May 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you received fantastic service at both stores! It's great to know that you found a good variety of mattresses and that your purchase was straightforward. Thank you for your positive feedback, Megan at Customer Care
Hanif was extremely helpful with…
Hanif was extremely helpful with advising on a suitable bed for my elderly mother. I'm very grateful for all his advice and support
21 May 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that our advice was helpful in choosing a suitable bed for your mother. We appreciate your gratitude and thank you for your feedback! Take care, Megan at Customer Care
The sales person was not pushy set us…
The sales person was not pushy set us at ease, was knowledgeable and did not oversell, we were very happy dealing with the sales person , Maz
1 May 2025
Reply from Bensons For Beds - Biggleswade
Thank you for sharing your positive experience with our salesperson, Maz! We pride ourselves on providing excellent customer service and it's great to hear that you felt comfortable and well-informed during your interaction. We appreciate your business and hope to see you again soon!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Biggleswade
Thank you for your kind review! We are so happy to hear that you had a great experience at our store and that we were able to provide you with a helpful and enjoyable shopping experience. We can't wait to see you again soon! 😊
Sleep well, Team Bensons💜
Great Saros tv bed but watch prices
Great Saros tv bed but watch prices. My bed was reduced the day before delivery and they wiped £600 off the bed. I contacted customer services to basically be told tough luck!
22 April 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Hi there, we apologise for any inconvenience and frustration you experienced. We strive to offer fair and competitive prices, and we're sorry you missed out on the discount. Please reach out to us if there's anything else we can assist with.
Thank you,
Bensons for Beds
Great service
Great service. Very helpful staff. No pressure to purchase. Was given a printed quotation on my first visit.
22 April 2025
Reply from Bensons For Beds - Biggleswade
Thank you so much for your kind words! We strive to provide exceptional service to all our customers and we're delighted to hear that you had a positive experience. We're happy to assist you in any way possible and we look forward to seeing you again.
Sleep well, Team Bensons💜
Helpful and experienced staff.
24 April 2025
Reply from Bensons For Beds - Biggleswade
We are thrilled to hear that our staff made your experience at a positive one! We pride ourselves on providing helpful and experienced service to all of our customers. We hope to see you again soon! 🙌 Sleep well, Team Bensons💜
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