Bensons For Beds - Biggleswade Reviews 

204
TrustScore 4.5 out of 5

4.6

Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE Biggleswade, Bedfordshire, GB


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Rated 5 out of 5 stars

I have always used Bensons for my beds. Superb product. Never been let down. I bought an Ottoman bed and a new headboard and mattress. I ordered it in Biggleswade, Bedfordshire before moving to North... See more

Rated 5 out of 5 stars

The service went as promised with no hiccups and excellent delivery team. We had good advice in the store which enabled us to chose the right bed.

Rated 3 out of 5 stars

All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more

Company replied

Rated 5 out of 5 stars

I had read a quite a few negative reports so was a bit concerned. As it turned out so far everything has been perfect. I altered my order which they dealt with fine. They arranged a day and time to de... See more


Company details

  1. #76 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #29 of 87 best companies in Bedding Shop
  4. #28 of 87 best companies in Mattress Shop

About Bensons For Beds - Biggleswade

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE, Biggleswade, Bedfordshire, United Kingdom

  • 1767318843

4.6

Excellent

TrustScore 4.5 out of 5

204 reviews

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4.6

All reviews

(204)

26,170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far excellent but only just ordered…

So far excellent but only just ordered my mattress would prefer to review once I have it to rate properly. Service was good & friendly.

24 June 2023
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Reply from Bensons For Beds - Biggleswade

We're pleased to hear this Jo! Thank you for your feedback. -Team Bensons

Rated 5 out of 5 stars

Excellent all round service

Really friendly staff, choices of mattress's explained really well with no pressure to buy any particular one. We were left to discuss and make our own choice

4 June 2023
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Reply from Bensons For Beds - Biggleswade

Thank you for taking the time to leave us a review Andy! -Team Bensons

Rated 5 out of 5 stars

This was a positive experience. The salesperson was knowledgeable and…

The salesperson was knowledgeable and friendly, whilst the documentation took quite a long time this was made acceptable by the salespersons interactions.

27 May 2023
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Reply from Bensons For Beds - Biggleswade

Hi Roger, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Biggleswade store.

Team Bensons

Rated 5 out of 5 stars

Relaxing purchasing experience

Very nice showroom with knowledgeable and not pushy sales staff. Really happy with the bed for the spare room which arrived today. Very easy to assemble and excellent quality. Delivery was spot on..nice guys and came exactly when they said they would. What more do you want! Will be back for another bed.

1 May 2023
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Reply from Bensons For Beds - Biggleswade

Hi Joe, thank you for taking the time to leave a lovely review, we are glad to hear you have enjoyed your experience shopping in our store and your delivery went smoothly.

Team Bensons

Rated 5 out of 5 stars

10/10 Customer Service

My mum and I went into the Biggleswade store to look for a bed for my Grandad and were greeted by the most helpful and kind man. At no point did we feel any pressure to buy anything and it really felt like he had my Grandads needs at the forefront of his mind. Hanif showed us the most suitable mattresses for an elderly man and these also happened to be at the cheaper end of the scale. We did not intend on buying a bed that day but ended up returning later in the day and making two orders. Wonderful man, made us both laugh a lot! Excellent customer service, would highly recommend. Thank you again Hanif!

12 May 2023
Unprompted review
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Reply from Bensons For Beds - Biggleswade

This is lovely to hear, Rebecca! This is exactly the service we strive for, and I will feed this back to ensure Hanif is made aware of what an amazing job he is doing! Thank you for your positive feedback, we really appreciate the time taken to leave this lovely review. - Courtney ⭐❤

Rated 5 out of 5 stars

Benson for Beds in Biggleswade were…

Benson for Beds in Biggleswade were extremely helpful when it came to choosing our new bed. The sales assistant took their time in making sure that we chose the right one for our needs made sure that we were fully aware of any optional extras that were available to us.

9 May 2023
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Reply from Bensons For Beds - Biggleswade

This is exactly what we expect when shopping with ourselves. It's fantastic to hear just how well you were looked after, Joanne. Looking forward to your receiving your new bed! Thank you, Keaton

Rated 5 out of 5 stars

Excellent customer service

We were served by Mumin at the Biggleswade branch, where we were looking to buy a new mattress. Mumin came across as very knowledgeable and was able to advise on the best mattresses to try and give details on their construction to aid our final decision on which one to purchase. Nothing was too much trouble and he and a colleague actually moved a mattress from one type of bed frame to another so that we could compare them.

7 May 2023
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Reply from Bensons For Beds - Biggleswade

Hi Jeanette,

This is a fantastic review! I will be sure to pass on your feedback to the store ⭐

Thank you,
Megan

Rated 1 out of 5 stars

Unbelievably unhelpful

Unbelievably unhelpful. No-one mentioned it's the customer's responsibility the bed will fit of get charged 20%, it wouldn't fit, disgusting service. Store very unhelpful to help with the refund. Customer service said it's the store discretion.. and the store wernt interested in helping us out and refunding

11 April 2023
Rated 5 out of 5 stars

Excellent salesman

The salesman at Biggleswade was very pleasant and patient with us as we spent sometime choosing mattresses, he was also on his own and had to check downstairs to see if any other customers had arrived. Also prices were right.

30 March 2023
Rated 5 out of 5 stars

Superb service

Went to the local store for a new mattress there was a good selection to suit all budgets the friendly salesman asked what we were looking for & let us try quite a few to make sure we were happy with our choice placed our order & was told delivery would be about 6 weeks which was fine with us chose a,day which suited us for delivery was kept informed of delivery updates via email received a 2 hour delivery slot the day before & got a call when they were 30 minutes away the delivery guys were polite & friendly took the mattress upstairs to the bedroom & took away our old mattress for recycling a,service we'd paid for all in all a,hassle free & pleasant experience

15 January 2023

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