The beds are lovely, my problems were with the motion bed company who make the motorised bases for the beds. There seems to be very poor communication between Bensons and the other company.The staff i... See more
Company replied
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... See more
Company replied
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
Company replied
A great experience from walking into the store , trying out a sofa bed and having one delivered as scheduled 5 days later. The showroom guys were very professional, clearly explained our options and... See more
Company details
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience in the shop was very…
The experience in the shop was very good with staff who seem to know what they were doing. However, I cannot comment on the quality of the bed as it has not yet been delivered.
19 January 2024
experience of bed…
The most pleasant experience of bed shopping. From showroom to delivery staff were excellent and could not have been more helpful. I would recommend this company unreservedly.
Delivery by Nathan and Twanda was faultless.
12 January 2024
Efficient and accommodating
Having popped into the shop to check out the quality of something we had seen online, we were met with a smile and knowledge of the products and offers available. The young lady who serviced us was extremely accommodating and we are glad we took the time to visit the showroom.
11 January 2024
We were left to look around
We were left to look around by ourselves when a sales person came he was helpful but not pushy
7 January 2024
I found the guy that served me very…
I found the guy that served me very polite knowledgeable and helpfull,
10 January 2024
Visit to Bournemouth branch
Glenn was very helpful and gave good advice to help us choose the right bed for our needs, he also wasn’t too pushy like other assistants can be.
4 January 2024
Slumberland Mattress
Great customer service. Not pushy in any way. Tried several mattresses but still a bit unsure. Returned after a week and eventually went for the original mattress I liked. Better still it arrives in under 2 weeks.
4 January 2024
Always good customer service
Always good customer service
We went in just to look at Mattresses and the sales team were very helpful.
31 December 2023
Helpful member of staff but very slow…
Helpful member of staff but very slow to process finance application. Wait time for delivery around 12 weeks.
2 January 2024
Excellent customer service!
Very friendly and helpful staff from the minute we walked in. Knew exactly the product we were after (wanted similar mattress as we had previously purchased a few years back but in a different size) and were knowledgable about stock. Brilliant service!
27 November 2023
Very good attention from Roberto
27 November 2023
Pleasant and successful shop
Able to look around at our own pace. No hard selling. Plenty of helpful advice when required from friendly staff. Very good choice of mattresses in store .
18 November 2023
The service is very good
The service is very good, he showed us all the types of beds we were looking for and the measurements.
19 November 2023
Rob was a fantastic help
Rob was a fantastic help. He offered insight when we asked but wasn't pushy and made the experience really easy for us!
Explained everything well and was very friendly, would definitely recommend this place to others.
5 November 2023
Good advice from knowlegable people
6 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.