We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
Company replied
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!... See more
Good service and ease of changing within their 40 day programme as the first mattress did not work out as comfortable as it felt in the showroom
Great products, in store service and delivery Elle bed is perfect Igel 4000i nanotech mattress is a different level of comfort
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #42 of 114 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, very helpfull did not feel pressured to buy.
13 February 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that you received excellent and helpful customer service without feeling any pressure. We appreciate your positive feedback, Megan at Customer Care
The customer service and knowledge…
The customer service and knowledge about all of their products is superb.
Friendly and helpful staff
11 February 2025
Reply from Bensons For Beds - Bournemouth
We appreciate your positive feedback! We are happy to know that you found our staff friendly and helpful, and that you were impressed with their knowledge. Take care, Megan at Customer Care
Very welcoming when walking in
Very welcoming when walking in, told me what I wanted to hear, & price seemed okay. All done within 30 mins, waiting on delivery 14th Feb (less than 3 weeks from order) - let's hope they keep to this!
2 February 2025
Reply from Bensons For Beds - Bournemouth
We're glad you felt welcomed and that the price met your expectations. We appreciate your positive feedback and hope you love your new bed! Thanks for your order, Megan at Customer Care
Service was informative yet not pushy
9 January 2025
Reply from Bensons For Beds - Bournemouth
We appreciate your feedback and are happy that our service was informative without being too pushy for you.
Take care,
Megan at Customer Care
The staff was very helpful on seval…
The staff was very helpful on seval occasions and patient with all my queries giving me option and measurements for different size waldrobe I went for the 6 door waldrobe with lights and it's beautiful
1 January 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that our staff was helpful and patient while assisting you. It's great you found the perfect wardrobe with lights! Thank you for your positive feedback; we appreciate it! Take care, Megan at Customer Care
A great experience
A great experience from walking into the store , trying out a sofa bed and having one delivered as scheduled 5 days later. The showroom guys were very professional, clearly explained our options and we purchased one there and then. Delivery was prompt, driver gave us a call 30 mins out and politely got the sofabed up into our spare room very efficiently. We purchased beds and bedroom furniture from them a few years ago and they have maintained their standards over the years. Happy customers.
10 December 2024
Buying a new bed.
Good to research on line but then discuss your needs with someone in person in store and also to actually see the colours available and also for the headboard. Good to see the actual headboard rather than just on line and again see the colours available. Also to be able to discuss the different mattress options and how to care for them. Altogether a good experience and purchase made.
3 December 2024
Very friendly and helpful staff
Very friendly and helpful staff, Leigh was of grate help
20 November 2024
The lady in the Bournemouth store was very helpful and gave us plenty of time to choose exactly what we wanted. X
The lady in the Bournemouth store was very help
26 October 2024
Great customer service
Great customer service all the way from showroom to delivery.
The flip mattress has gone down very well with my son. Such a great idea
19 September 2024
Unprompted review
Not an easy task
Choosing a bed is not an easy task but the staff at Bensons made it easier by answering all of our questions and giving us time to try countless mattresses countless times.
We eventually found the right bed for us and delivery is soon.
18 October 2024
Saved over £1,000
Walked in I knew what I wanted the salesman showed me the mattress I wanted and he suggested that I try a mattress made especially for benson for beds similar to what I wanted tried it and it was more comfortable and over a £1,000 cheaper so,he was there for me and not selling me the most expensive mattress
7 October 2024
Excellent experience Liz
Easy to find the right bed then easy ti order and add things to help me like take ipd bed away set up new one as I'm on my own. It's great that they do all that
1 October 2024
Great assistance
The assistant gave us lots of time and alternatives to help us make up our minds.
With discounts the total cost was well within our budget.
27 September 2024
Helpful and polite assistant.
17 September 2024
Glenn C W. Mattress
Glenn was great, his knowledge of mattresses was good, but the paperwork took along time.
29 August 2024
Very good service
31 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.