Fantastic service all round. Ordered online in the end, as got an NHS discount too which was super helpful. Mattress delivery was in only a few daysas we chose, delivery staff fab and called before ha... See more
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
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See what reviewers are saying
We bought a bedframe and mattress at the Brislington branch in Bristol. We were helped by Julie who went above and beyond to help us without making us feel pressurised.
The mattress we were interested in was available in a local store to try out. We were given advice about how long we should test it for and there was nothing rushed or pushy going on in relation to sa... See more
Company replied
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
Company replied
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
258 reviews
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Good service
Marcus at the Brislington store was very helpful without being pushy and Carl and Steve were quick and efficient delivering and setting up my new bed.
6 May 2026
Reply from Bensons For Beds - Brislington
We're delighted to hear our team provided such helpful, efficient service, from selection to delivery and setup. Thank you for your kind words!
Team Bensons - Jess
Reply from Bensons For Beds - Brislington
We appreciate your feedback! We're so pleased our team provided excellent service and gave you time to think.
Team Bensons - Jess
Great communication from all departments
We were offered lots of options of mattresses to try out. We were left to ourselves to choose our preference with no pressure.
Communication relating to the delivery was excellent with plenty of updates and calls from the driver the day before.
The two delivery men John & Paul were excellent with great humour whilst imparting important information. Thank you to them for a first class experience!
6 May 2026
Reply from Bensons For Beds - Brislington
We're happy you appreciated the mattress options and no-pressure environment. It's great the delivery updates and team's humor added to your experience. Thank you for your positive feedback!
Team Bensons
A great job done
The team turned up on time having rung half an hour in advance as promised. They were polite and helpful, and just got on with the job. They were efficient, too, taking barely half an hour to assemble everything and hand over what they needed to. A refreshing change from my typical experience.
27 April 2026
Reply from Bensons For Beds - Brislington
We're happy to hear the team was punctual, courteous, and efficient during assembly. It's great to know their service was a refreshing change from your past experiences. Thank you for your feedback.
Team Bensons
Really helpful staff
Really helpful staff. Easy to talk to Made me feel really welcome
27 April 2026
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for the lovely feedback! We’re so pleased to hear our staff were really helpful, easy to talk to, and made you feel welcome — that’s exactly the experience we aim to create.
Here’s to comfier nights and happier mornings💜
Very pleased with the assistance i received
Kally who assisted me, was very patient and knowledgeable. I couldn't have made a purchase without her help
21 April 2026
Reply from Bensons For Beds - Brislington
Thank you so much! 😊 We’re delighted to hear Kally was so patient and knowledgeable—she’ll be thrilled to know she made such a difference. Enjoy your purchase! 🛏️✨
Excellent service
Excellent service. Lovely helpful friendly assistant. Bed delivered on time. Very pleased with my comfy purchase.
28 March 2026
Reply from Bensons For Beds - Brislington
We're pleased to hear about the excellent service you received from our friendly assistant and that your bed was delivered on time. We hope you enjoy it!
Team Bensons
Reply from Bensons For Beds - Brislington
We're happy that you had a positive experience. Thank you for your feedback; we appreciate it greatly.
Team Bensons
Very easy and smooth ordering process
Very easy and smooth ordering process. Clear information, good prices, and flexible payment options. I’m happy with my purchase so far and would recommend Bensons for Beds.
7 April 2026
Unprompted review
Reply from Bensons For Beds - Brislington
Thanks so much for your kind feedback. We’re delighted you found the process easy, the information clear, and the options flexible. We really appreciate the recommendation,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Brislington
We appreciate your feedback! We're happy to hear our communication was good and your delivery arrived on time. Thank you for choosing us!
Went in bensons yesterday was greeted…
Went in bensons yesterday was greeted by the lovely kally who went above and beyond , she listened to what I wanted and needed and she took me through everything no rush no pressure and I’m very happy with my purchase thank you Kally !!
26 March 2026
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for the lovely feedback! Kally will be absolutely delighted to hear this — we’re so pleased she could help you find exactly what you needed, with no pressure 😊
Sleep well,
Megan | Customer Care Specialist💜
Knowledgeable, friendly staff
Staff were friendly, knowledgeable and gave us the information needed to make our choice. We had ample time to try the different mattresses before we made our decision. Delivery crew were polite and respectful of our home, taking care both inside and outside our property.
11 March 2026
Reply from Bensons For Beds - Brislington
Nina Dando,
We appreciate your wonderful feedback! It's great to hear our staff were helpful and provided the information you needed. We're also glad you had enough time to choose and that our delivery crew were respectful of your home.
Team Bensons
Went in for a bed of my daughter and…
Went in for a bed of my daughter and the chap who helped us gave honest and really helpful advice to my me and my daughter about what to think about in terms of comfort and what she actually wanted.
Top service, not intrusive as we looked, but helpful in the right way to make it an easy purchase.
Will come back when i next need a mattress.
10 March 2026
Reply from Bensons For Beds - Brislington
Thank you so much for your lovely review! We’re really glad our team could help you and your daughter find the right bed. It means a lot to hear you had such a positive, relaxed experience. We look forward to welcoming you back when you need that next mattress,
Megan at Customer Care
Reply from Bensons For Beds - Brislington
Thank you so much for your lovely review! We really appreciate your kind words. – Megan at Customer Care
Spencer was fantastic
Spencer was fantastic, very knowledgeable and friendly. Couldn't do enough to help and yet wasn't pushy
22 February 2026
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for your wonderful review Samantha! We’re so glad to hear Spencer took such great care of you — friendly, knowledgeable, and never pushy is exactly what we aim for. He’ll be thrilled to hear your kind words,
Megan at Customer Care😊
Marcus was very helpfull and polite a…
Marcus was very helpfull and polite a very good person and found exactly what we were looking for.
22 February 2026
Reply from Bensons For Beds - Brislington
Thank you so much for your lovely review Mr Tyrrell!
We’re delighted to hear that Marcus was so helpful, polite, and able to find exactly what you were looking for. He’ll be really pleased to hear your kind words!
Thanks again for taking the time to share your experience — we truly appreciate it,
Megan at Customer Care
We had excellent service and help in…
We had excellent service and help in the shop and when the bed was delivered the lads were fantastic very polite and very helpful
20 February 2026
Reply from Bensons For Beds - Brislington
We're happy to hear about the excellent service and help you received in the shop. It's great to know that the delivery team were fantastic, polite, and helpful!
Stewart - Team Bensons
Everything went well
The sales person was very professional and explained the delivery process. The mattress was delivered on the agreed date and a time slot was given which was adhered to. Very good product and service.
16 February 2026
Reply from Bensons For Beds - Brislington
We appreciate you sharing your experience! We're happy to hear that the salesperson was professional and explained the delivery process to you, and that the mattress was delivered on time.
Really good service
Really good service. From the showroom to delivery, Benson's were excellent. Refreshing to have people phone up to confirm delivery rather than rely totally on AI.
Good price, great service. V pleased with the mattress which was a good price.
12 February 2026
Reply from Bensons For Beds - Brislington
We're happy to hear that you received really good service from the showroom to delivery. It's great to know you appreciated the personal confirmation call and are pleased with the mattress and price.
- Jessica at Team Bensons
Delivery team were amazing
Delivery team were amazing, thank you very much. Would recommend anyone.
30 January 2026
Unprompted review
Reply from Bensons For Beds - Brislington
We appreciate your positive feedback! We are so glad to hear the delivery team was amazing and that you would recommend us.
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