From the first point of the customer advisor in the showroom to the delivery drivers and my sleeping experience, everything has gone extremely well and was as promised.No glitches and, at last, my sle... See more
Company replied
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service all round. There was no pressure in store when we were looking for a mattress, and when we had decided on which one the person we dealt with was friendly, helpful and knowledgeable.... See more
Company replied
Great customer service throughout from the staff in the shop to the two delivery men who dismantled the old bed and put the new one together, very polite, helpful and efficient. We were kept informed... See more
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
Company replied
Company details
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Brislington
We're happy to hear that you found our service efficient, effective, and knowledgeable. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Brilliant service in store love my new…
Brilliant service in store love my new mattress
10 November 2025
Reply from Bensons For Beds - Brislington
We’re delighted to hear you received brilliant in-store service and that you’re loving your new mattress. Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Brislington
Thank you for your feedback! We’re so pleased to hear our team member provided fantastic support and met your needs with helpful service.
Thank you for your positive review Teresa – Lauryn at Customer Care 💜
Good experience
Easy to deal with in the shop. Always kept us up to date on delivery. Delivered our new mattress on time.
3 November 2025
Reply from Bensons For Beds - Brislington
We’re so pleased to hear your experience was smooth from start to finish! Clear communication, timely delivery, and great service are what we strive for every day.
Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff
Helpful staff, great communication about delivery. They did exactly what they said they would.
27 October 2025
Reply from Bensons For Beds - Brislington
We appreciate your positive feedback! We're happy to hear that our staff was helpful and that our communication about delivery was great.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
My experience in store was very…
My experience in store was very positive. Jo allowed me to explore and try out the various mattresses and answered any questions I had. I felt under no pressure to purchase anything, and was given time to think things through and ensure that I found the right mattress and base for my needs. Jo helped me decide on the right finance agreement which was interest free and I got a 20% discount off everything, amazing! I’m really looking forward to receiving my new bed!
15 October 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We're happy to hear that you had a positive experience in our store. It's great to know that you felt comfortable exploring options and that you were able to find the right mattress and base without any pressure. We appreciate your feedback and hope you enjoy your new bed,
Megan at Customer Care
Staff very helpfull.
14 October 2025
Reply from Bensons For Beds - Brislington
We appreciate you sharing your experience! We are so happy to hear that you found our service professional and friendly. Thank you for your review – Lauryn at Customer Care 💜
deliveryThe guys who delivered and put the bed…
The guys who delivered and put the bed together were professional and helpful
6 October 2025
Reply from Bensons For Beds - Brislington
We're happy to hear the delivery team was professional and helpful in assembling the bed. Thank you for your positive feedback, Megan at Customer Care
Told the member of staff what we…
Told the member of staff what we wanted. He showed all options including exactly what we wanted. Very helpful. Can't wait for our delivery
1 October 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that our team member was very helpful in showing you all the options. We appreciate your positive feedback and hope you enjoy your delivery!
Thank you,
Lauryn at Customer Care
Marcus from the Bridlington store was…
Marcus from the Bridlington store was extremely helpful. And the stand in manager I think her name was Jo. Thanks so much guys you were amazing!
2 September 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that you had such a positive experience! We appreciate you taking the time to recognise our team's dedication to providing excellent support.
Take care,
Megan at Customer Care
Friendly and informative
Kelly made the experience great. Very helpful. Wasn't pushy at all just simply asked if we needed any help in choosing a bed she would be on hand. We asked for her help and she was brilliant. A great asset to Bensons For Beds.
31 August 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that you had a great experience! It's wonderful that our team member was so helpful and made you feel comfortable while choosing a bed. We appreciate your feedback, Megan at Customer Care
Greeted by friendly staff & allowed to…
Greeted by friendly staff & allowed to browse without pressure but very helpful when needed.
26 August 2025
Reply from Bensons For Beds - Brislington
We appreciate your feedback Sandra! We're glad our staff was friendly and helpful while respecting your browsing space. We aim to provide the best experience and hope you love your new order.
Take care,
Megan at Customer Care
Spencer in Brislington Bristol was…
Spencer in Brislington Bristol was incrediblely helpful and patient making the whole experience so positive.
6 August 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that the assistance provided was so positive. We appreciate you taking the time to share your experience with us; it means a lot.
Great service
Great service, the staff were very knowledgable especially Duncan who helped us buy my Daughters bed.
Would highly recommend.
23 July 2025
Reply from Bensons For Beds - Brislington
Thank you for taking the time to leave us a review! We're thrilled to hear that Duncan was able to provide such knowledgeable service. We truly appreciate your recommendation and hope your daughter loves her new bed! #HappyCustomers #ExpertAdvice
Sales assistant Marcus was very polite…
Sales assistant Marcus was very polite and helpful. We felt very happy with our choice of mattress
3 August 2025
Reply from Bensons For Beds - Brislington
Thank you so much for your kind words about our sales assistant Marcus! We're thrilled to hear that he was able to provide you with exceptional service and help you find the perfect mattress. Your satisfaction is our top priority and we look forward to seeing you again in the future, Megan at Customer Care
We had a great experience at the store
We had a great experience at the store. Chloe was incredibly helpful and guided us very professionally, which made it much easier to choose the best bedframe and mattress for our needs. She was friendly, knowledgeable, and made the whole process smooth and enjoyable. Highly recommend!
3 August 2025
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for the glowing review! We are so happy to hear that Chloe provided excellent service and made your shopping experience enjoyable. We pride ourselves on having knowledgeable and friendly staff who can help our customers find the perfect bedframe and mattress. We appreciate your recommendation and look forward to seeing you again. Sweet dreams!
Went to the Brislington store yesterday…
Went to the Brislington store yesterday (Friday 1st August) very friendly staff, no pressure and happy to help
1 August 2025
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you for choosing our Brislington store and taking the time to share your experience! We're thrilled to hear that our staff made your visit a positive and stress-free experience. We always strive to provide exceptional customer service and it's great to know we succeeded. See you again soon, Megan at Customer Care
I had a great deal of help from the…
I had a great deal of help from the sales person on my visit. He explained the materials used in the mattress I tried and as I am an older customer I have specific issues with Ie achey bones. He was very patient and courteous. So Thank you Marcus.
28 July 2025
Reply from Bensons For Beds - Brislington
Thank you for your review! We are thrilled to hear that our salesperson provided exceptional assistance during your visit. We strive to provide the best service for all of our customers, especially those with specific needs. We appreciate your business and hope to see you again soon, Megan at Customer Care
Informative but not pushy
26 July 2025
Reply from Bensons For Beds - Brislington
Thank you for your kind feedback! We strive to educate our customers without being pushy. Your satisfaction is our top priority, Megan at Customer Care
Reply from Bensons For Beds - Brislington
Thank you for your feedback! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority and we are glad that you found our prices to be fair for the quality we offer. We look forward to seeing you again in the future, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.