From the first point of the customer advisor in the showroom to the delivery drivers and my sleeping experience, everything has gone extremely well and was as promised.No glitches and, at last, my sle... See more
Company replied
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
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Excellent service all round. There was no pressure in store when we were looking for a mattress, and when we had decided on which one the person we dealt with was friendly, helpful and knowledgeable.... See more
Company replied
Great customer service throughout from the staff in the shop to the two delivery men who dismantled the old bed and put the new one together, very polite, helpful and efficient. We were kept informed... See more
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
Company replied
Company details
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
267 reviews
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Very helpful advice from Spencer.
5 July 2025
Reply from Bensons For Beds - Brislington
Thank you for sharing your experience with Spencer! We are thrilled to hear that he was able to provide helpful advice. We will be sure to pass along your feedback to him. Thank you for choosing us, Megan at Customer Care
Bensons for Beds is a good company to…
Bensons for Beds is a good company to deal with. I have just bought my second bed from Bensons. They have a large selection and a very nice sales person who was helpful and patient. The delivery is quick and I’ve been well informed of expected delivery times.
28 June 2025
Reply from Bensons For Beds - Brislington
Thank you for your kind words about Bensons for Beds! We're thrilled to hear that you've had a positive experience with our large selection, helpful sales staff, and quick delivery. It's our pleasure to provide you with excellent service and we look forward to helping you in the future,
Megan at Customer Care
Spencer, helpful, polite, knowledgeable.
Spencer, the colleague at Bensons for Beds, Brislington was incredibly helpful, polite, knowledgeable and able to assist with my purchase of a single mattress. He talked me through the process, and I look forward to receiving my new mattress soon.
16 June 2025
Reply from Bensons For Beds - Brislington
We appreciate you sharing your positive experience! We're glad to hear that our colleague was helpful, polite, and knowledgeable during your mattress purchase. We look forward to you receiving your new mattress soon! Take care, Megan at Customer Care.
All in all great customer service.
All in all great customer service.
A lot of questions answered Professionally and after 2-3 visit for bank holiday we did managed to get god deals for a matress and Tempur pillows.
25 May 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We're happy to hear that you received great customer service. We are also glad you managed to find excellent deals on a mattress and pillows after your visits. Thank you for your positive feedback, Megan at Customer care!
Salesman was very helpful
Salesman was very helpful - appreciated my needs and didn't annoy me by trying to sell me something that I did not want. The bed hasn't arrived yet but it looked to be decent quality at the store.
13 May 2025
Reply from Bensons For Beds - Brislington
Thank you for your feedback! We pride ourselves on providing personalized service and we're glad our salesman met your needs. Rest assured, the bed you chose is of top-notch quality. We can't wait for you to experience it for yourself.
Reply from Bensons For Beds - Brislington
Thank you for your outstanding review! We are thrilled to hear that our service has been helpful to you. It is our pleasure to provide excellent service to all of our customers. Thank you for choosing our business!
Darren and Warren were very friendly
Darren and Warren were very friendly, professional and courteous. They took great care in bringing our bed in and put it together in a speedy time frame. Yhe cleared up after them. Wehave had a great service from Bensons and would recommend them
2 May 2025
Unprompted review
Reply from Bensons For Beds - Brislington
It brings us great joy to hear that Darren and Warren provided exceptional service during the delivery and assembly of your bed. Our team at Bensons always strives to prioritise our customers' satisfaction and we're glad we were able to exceed your expectations. Thank you for recommending our services!
Sleep well,
Team Bensons💜
Very knowledgeable member of staff and…
Very knowledgeable member of staff and extremely helpful.
22 April 2025
Reply from Bensons For Beds - Brislington
Thank you for your positive review! Our team takes pride in their knowledge and customer service skills. Thank you for your review!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Brislington
Thank you for your kind words! We always strive to provide top-notch customer service without any pressure. It means a lot to us that you enjoyed your experience with us. We hope to see you again soon! - Team Bensons 💜
Exceptional customer care and guidance…
Exceptional customer care and guidance in understanding the differences between mattresses and trying them out.
18 April 2025
Reply from Bensons For Beds - Brislington
Thank you for sharing your experience! We strive to provide superior customer care and are thrilled you found our guidance helpful in selecting the perfect mattress for you. Rest easy knowing our team is always here to support you. Sleep well, Team Bensons💜
Brislington branch
We visited Brislington branch, and I have to say I was truly impressed with the service, advice and help provided by Kally – from when we entered the premises to completion of the order, she handled the sale most professionally. This has given us full confidence in Benson for Beds and we will certainly recommend the company whenever we can do so.
16 April 2025
Unprompted review
Reply from Bensons For Beds - Brislington
Thank you so much for sharing your positive experience at our Brislington branch! We are delighted to hear that Kally provided excellent service and made your purchase a smooth and professional one. It's great to know that we have gained your trust and we appreciate your recommendation. Thank you for choosing Benson for Beds! 💤
Staff were knowledgeable and very…
Staff were knowledgeable and very helpful without being at all pushy.
8 April 2025
Reply from Bensons For Beds - Brislington
We are thrilled to hear that our staff provided knowledgeable and helpful service without being pushy. Our goal is to always make our customers feel comfortable and well-informed. Thank you for leaving us such a positive review!
Nice welcome
Nice welcome by Kally as we entered the store. Excellent selection of beds . We told Kally what wwe were looking for and she was very helpful and friendly. No pressurised selling which we like but very helpful advice and plenty of time to walk around store and make our choice. An excellent shopping experience and would highly recommend this store.
28 March 2025
Reply from Bensons For Beds - Brislington
We're happy you felt welcomed and found our selection excellent. It's great to hear that the advice was helpful and that you had a positive shopping experience with us. We appreciate your recommendation, Megan at Customer Care
Extremely helpful team
Great experience, would highly recommend. Walked into Bristol Brislington store and was served by Chloe. She was so knowledgeable and able to answer my questions with honesty. While making my order, she told me deals that were available and encouraged me to make use of the one delivery fee for multiple items. My bed, mattress and sofa was delivered only 2 weeks later by Gary and Warren. These guys were so helpful and friendly. They put the bed together in no time and even helped me to assemble to sofa which was not part of their service. After helping me, they took away all the cardboard and rubbish and left with a smile. Couldn't recommend this company enough. Made moving to a new place so easy.
17 March 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We appreciate your wonderful feedback! It's great to hear that you had such a positive experience at our Bristol Brislington store. We're happy our team was so helpful with your order and delivery, making your move easier. Take care, Megan at Customer Care
Great advice
I was given great advice on what mattress is best for me being a side sleeper.
18 March 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that you received helpful advice in choosing the best mattress for side sleeping. Thank you for sharing your positive experience with us, Megan at Customer Care
Genuine Service with a Smile
Spencer from the Brislington store just sold us a bed for our guest room. He listened to our needs, showed us what was best suited to us within our budget, and discussed the pros and cons of each. Never once did we feel rushed. Which is why we came back after having purchased a mattress for our master from him in December. And a super nice chap too!
8 March 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that you had such a positive experience in our Brislington store. It's great to know that our team member provided excellent service and helped you find the perfect bed. We appreciate your continued patronage and thank you for your feedback, Megan at Customer care
Polite friendly staff
Polite friendly staff, Marcus was able to answer all our questions and was very helpful
10 March 2025
Reply from Bensons For Beds - Brislington
We appreciate your positive feedback! We're happy to hear that our friendly staff was helpful and answered all of your questions. Thank you for choosing us, Megan at Customer Care
Very helpful and patient staff
It took a very long time for me to decide on the mattress I wanted, but Spencer and the rest of the team were very helpful and patient with me, and gave me a great deal on a returned mattress and some lovely pillows
2 March 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that our team was helpful and patient during your mattress selection process. We appreciate you mentioning the great deal and lovely pillows. Thank you for your positive feedback, Megan at Customer Care
The friendliness of the staff members…
The friendliness of the staff members and the honesty they gave us regarding delivery 🚚 which was essential for us
26 February 2025
Reply from Bensons For Beds - Brislington
We appreciate you mentioning our staff's friendliness and honesty regarding delivery. Providing essential information is important to us, thank you for your feedback. Take care, Megan at Customer Care
Watch out for added extras.
Clean well presented store, no hassle from sales staff.
Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two delivery charges for two separate purchases but being delivered together.
24 February 2025
Reply from Bensons For Beds - Brislington
We appreciate your feedback and are glad you found our store clean and well-presented. We regret that the bed guard and mattress protector were added without your explicit consent. We also acknowledge your disappointment regarding the two delivery charges. We will look into this further. Thank you, Megan at Customer Care
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