I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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See what reviewers are saying
the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
376 reviews
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the staff were great
the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
29 October 2026
Excellent service and great customer…
Excellent service and great customer care by all the staff
29 October 2026
Good service from shop when making…
Good service from shop when making purchase
Delivery as confirmed phoned ahead to advise delivery
happy with matress
29 October 2026
Our shop assistant Gary was great
Our shop assistant Gary was great. He helped us choose a mattress that fits our needs. We would have chosen differently had Gary not helped us.
25 October 2026
May use AI-assist with repliesRead more
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Staff in store very knolageable and…
Staff in store very knolageable and helpfull. Delivery drivers 1st cass
19 October 2026
Reply from Bensons For Beds - Bury St Edmunds
We're absolutely thrilled to hear that you had such a wonderful experience with our highly knowledgeable store team and that our delivery drivers provided you with first-class service. Thank you so much for sharing your fantastic feedback!
Team Bensons
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and knowledgeable. We take pride in offering a great selection of beds to meet our customers' needs. We look forward to welcoming you back soon!
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your fantastic review! We're thrilled to hear that your experience was flawless from start to finish. Our team works hard to ensure every detail is perfect, and your feedback means the world to us. We look forward to serving you again soon!
Clean & tidy store displaying the…
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
5 October 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review Lorna! We're thrilled to hear you enjoyed your visit and appreciated our relaxed shopping atmosphere. Our team is always here to help if you need anything. We hope to see you again soon,
Megan | Customer Care Specialist
Would recommend
Right from the salesman to the delivery men the service was friendly, helpful and informative. Also, logging online to add on a service was a convenient option - nice touch.
28 September 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team and found our online service convenient. Your satisfaction is our priority, and we look forward to serving you again!
Mattress for better sleep
My wife and I were at a shop in Bury St Edmunds. This showroom is really good and have nice and professional staff.
25 September 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're thrilled to hear that you and your wife enjoyed your visit to our showroom in Bury St Edmunds. Our team takes pride in providing excellent service, and your kind words mean a lot to us. We hope to see you both again soon!
I visited twice
I visited twice, once to look and second time to buy, different staff each time and both very helpful and friendly, great mattress and great price
17 September 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so happy to hear that our team provided such helpful and friendly service during both of your visits! It's wonderful to know you found a great mattress at a great price. Thank you for your kind words!
Team Bensons
Your guys that fitted the bed were…
Your guys that fitted the bed were excellent. I really like the bed but not sure about the mattress, still seams to hard at moment
19 September 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear our fitting team was excellent and you like your new bed! We understand your mattress feels a bit firm right now, and we hope it becomes more comfortable for you over time.
Team Bensons
Great product and service
I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and all went through very smoothly including easily rearranging the proposed delivery date. Kept informed throughout and delivered on time and with care and courtesy
1 September 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Bury St Edmunds store and with your online order. Our team strives to provide excellent service, and it's great to know we met your expectations. We look forward to serving you again!
Regular updates on our order
Regular updates on our order. Polite and helpful delivery drivers
8 September 2026
Reply from Bensons For Beds - Bury St Edmunds
We're delighted to hear that you received regular updates on your order and that our delivery drivers were polite and helpful. Thank you for your positive feedback!
Team Bensons
Good all round experience
Helpful in store, kept up to date with progress and delivery without a hitch.
28 August 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback! We're thrilled to hear that our team provided helpful service and kept you informed throughout the process. Your satisfaction is our priority, and we look forward to serving you again soon!
Happy with both service offered and products received.
Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the service, products, and delivery. Would be happy to use for future purchases. Recommended.
14 July 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your fantastic review! We're thrilled to hear you had a great experience with us in Bury St Edmunds. It's wonderful to know you're happy with your bed, mattress, and pillow. We look forward to serving you again for your future purchases!
Ordered a new mattress
Ordered a new mattress. The sales person Devon was very helpful and described the various options without ever pushing us to buy. Came away very happy with our purchase.
25 August 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were helpful in describing the various options without any pressure. We're thrilled you're happy with your purchase!
Team Bensons
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your wonderful review! We're so pleased to hear that you experienced great service and are enjoying your lovely bed and mattress. It's fantastic to know our delivery team were excellent!
Team Bensons
The girl who dealt with our order
The girl who dealt with our order , delivery staff and quality of mattress all 5 star
22 August 2026
Reply from Bensons For Beds - Bury St Edmunds
Hi Mr Harris,
Thank you for the fantastic feedback! ⭐😊 We're delighted to hear that every part of your experience, from placing your order to delivery and the quality of your mattress, was 5-star. We'll be sure to share your kind words with the team. Enjoy your new mattress and happy sleeping!
Megan | Customer Care Specialist✨
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