I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
376 reviews
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Damaged parts and couldn’t get help
The screw for one of the grommets was broken in half, the grommets were also broken. The felt on the back of the headboard was severely ripped. I went into the bury store but they said the bed was a new range and they had no parts. He told me to ring customer service, gave up after being on hold for an hour. Couldn’t put the headboard on without the gromets/screws. Had to buy my own today to be able to finish putting the bed together.
6 March 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Marie Moore,
We regret you experienced these issues with your new bed. We appreciate you bringing the damaged parts and long wait time to our attention. We'll investigate this to improve our product quality and customer service. Thank you.
Please do call us on 0333 222 6800 to discuss this further.
Team Bensons
Bensons high quality.
Steve and his assistant at your Bury St Edmunds shop could not have been more helpfull and polite. We love our new bed.
24 February 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Paul Kerridge,
We're so happy to hear that our team at the Bury St Edmunds shop were helpful and polite, and that you are enjoying your new bed. Thank you for the positive feedback!
Team Bensons
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your lovely feedback — we’re so pleased to hear you received very good customer service and efficient delivery.
Megan at Customer Care
The mattress is lovely
The mattress is lovely. Staff in store were helpful and professional.
Delivery drivers John H. and Steven B. were professional, friendly and efficient. Delivery was on time.
27 February 2026
Reply from Bensons For Beds - Bury St Edmunds
Tina David,
We're happy to hear that you find the mattress lovely and that our in-store staff were helpful and professional. It's great to know the delivery was on time and the drivers were friendly and efficient. Thanks for your feedback.
Team Bensons
Informative, good value
Informative, reasonably priced, no issues with delivery. Purchase on-line for best price and keeping hold of your consumer rights if required.
26 February 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Hugh Faulkner,
We're happy to hear that you found our service informative and reasonably priced, with smooth delivery. Thank you for highlighting the benefits of online purchases.
Team Bensons
The bed was good and delivery was fine
The bed was good and delivery was fine. We were told when we ordered our bed that we would get a mattress protector with the order. We did not receive this. When I phoned the shop in Bury st Edmunds enquiring about this I spoke to the rudest man I have ever spoken to, who had no manners at all. We were going to get another bed from your company but after this conversation we will never use you again.
23 February 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to leave your review. I’m truly sorry to hear that you were under the impression a mattress protector would be included, and that when you raised this in store, the experience you received was not helpful.
We have contacted you today to help further,
Megan at Customer Care
exceptional service
the 2 guys delivering the bed were courteous friendly and very professional, they were quick and efficient making the whole delivery experience stress free, also the sales staff at the shop in bury st Edmunds were courteous and very helpful and informative, they didn't hassle us at all, overall a lovely experience from start to finish
23 February 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to share this wonderful feedback Mr Clarke! We’re so pleased the delivery team were courteous, friendly and professional, and that everything went smoothly and efficiently. Great to hear the Bury St Edmunds sales staff were just as helpful and pressure‑free. We’re thrilled the whole experience was a lovely one from beginning to end.
We’d love to serve you again in the future.
Megan at Customer Care
Excellent service
Shop assistant very helpful with choosing right mattress. Communication about delivery was excellent delivery men polite and careful.
19 February 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your lovely feedback Sandra! We’re delighted to hear that our shop assistant was so helpful in finding the right mattress for you. It’s great to know communication about your delivery was excellent and that the delivery team were polite and careful. We really appreciate you taking the time to share your experience with us,
Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are so glad our sales team was helpful without being too pushy!
Stewart - Team Bensons
Excellent service from the team
Excellent service from the team. Allowed us time to try out the beds. Stated a delivery date and bed arrived on time. Would highly recommend.
13 February 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you received excellent service from our team and that your bed arrived on time. We appreciate your recommendation!
Great service
Great service. Kept up dated up until bed was delivered. Delivered and assembled by Andrew and Stephen who were very polite and once finished you wouldn’t even know they had been in the house apart from we now had a new bed! Store sales very helpful as well. Can fault anything.
9 February 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you received great service and were kept updated on your delivery. We appreciate that our delivery team was polite, efficient, and respectful. Thank you for your positive feedback.
Phill went the extra mile to engage…
Phill went the extra mile to engage with us and advise on the right bed. Excellent service
3 February 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad we could help you find the right bed.
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your amazing 5 star review.
We hope to welcome you back soon!
Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We're so happy to hear that our store manager was helpful and friendly! We appreciate your positive feedback,
Megan at Customer Care
The delivery man done a very great job…
The delivery men done a very great job explaining everything I needed to know thanks benson
26 January 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that our delivery team member did a great job explaining everything you needed to know. Thank you for your positive feedback,
Megan at Customer Care
Sofa bed
The assistant was extremely patient and helpful with our purchase.
I would recommend your Bury St Edmunds store.
27 January 2026
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you recommending our Bury St Edmunds store! We're happy to hear that the assistant was patient and helpful during your purchase.
Great customer focus
Great customer focus. From the ordering experience in shop to delivery, the communications were clear and followed through. Delivery updates were consistent and the actual delivery day couldn't be better with tracking of your delivery slot and a phone call 30 minutes before arrival. Delivery team were friendly and helpful. Definitely a 5 star service.
24 January 2026
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your feedback. We're happy to hear that you were impressed with our clear communications, delivery updates, and the friendly service from our delivery team. Thank you for recognizing our customer focus!
All very professional and everything …
All very professional and everything answered
29 December 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're glad you found our team professional and your questions answered. Thank you for your positive feedback; we appreciate it.
Worth visiting for advice
Phill, listen to what I required from a mattress. He gave me 2 clear choices of brands, that would suit my needs. He gave me all the choices of payment. I liked that he did not try to hard sell. He said he can match price also. Gave me a good delivery time scale.
18 January 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you received clear choices and payment options for a mattress that suits your needs. We're also glad that you appreciated the no-pressure sales approach and price-matching option.
Delivery drivers good but the bed was…
Delivery drivers good but the bed was bent.I couldn't be bothered with the hassle of recollection and delivery as I desperately needed it then
16 October 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback. We're sorry the bed was bent and you were inconvenienced. We'll review this to prevent similar issues from occurring. Thank you for your review - Lauryn at Customer Care.
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