I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
376 reviews
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Very helpful and friendly staff
Very helpful and friendly staff. A hassle free process with a quick delivery
18 May 2026
Reply from Bensons For Beds - Bury St Edmunds
We're so pleased our staff was helpful and friendly, making the process hassle-free with quick delivery!
Team Bensons
Great service
Received great customer service from the start and throughout to delivery. Received regular updates regarding delivery times etc.
delivery drivers were quick to assemble bed and informative with how to look after mattress etc
Can’t fault the service received
10 May 2026
Reply from Bensons For Beds - Bury St Edmunds
We're delighted you received great customer service from start to finish! It's wonderful to hear about the regular updates and the helpful delivery team. Thank you for your positive feedback.
Team Bensons - Jess
Awesome job Bensons
Awesome job Bensons! Especially Steve the store manager at Bury St Edmunds. Quick, efficient no fuss all done in less than 15 minutes. Just awaiting arrival of our new Igel mattress.
4 May 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that your recent visit was quick and efficient. Thank you for acknowledging the team's efforts. We appreciate your positive feedback and hope you enjoy your new mattress!
Team Bensons
Great experience from shop ordering to…
Great experience from shop ordering to delivery on time and punctual
4 May 2026
Reply from Bensons For Beds - Bury St Edmunds
We're delighted that you had a great experience, from placing your order to the punctual delivery! Thanks for your positive feedback.
Team Bensons
Good experience.
Very helpful at the shop and the delivery was on time.
The delivery drivers installed my new mattress and disposed of the old one.
Very good.
2 May 2026
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found our team helpful in-store and that the delivery was on schedule. It's great our drivers installed your new mattress and removed the old one!
Team Bensons
Excellent service from order to delivery.sed of delivery day and…pe
Perfectly advised of delivery day and time. Delivery men Knowledgeable about product and very quick to remove old mattress and replace with new one. A very pleasant experience.
23 April 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you! 😊 We’re delighted you were kept perfectly informed and that our delivery team were knowledgeable, quick, and made the whole experience so pleasant. Enjoy your new mattress! 🛏️✨
No sofa bed in store to view.
No sofa bed in store to view at BURY ST EDMUNDS Branch.
Staff member was not helpful when i asked her about what side the footrest was on and what the material was like etc.
Had a discount code which she also couldn’t apply which was from Bensons .
Delivery confirmation was at 9:15 pm the night before and another text at 6:20am and both without the correct TIME or thereabouts on delivery.
The sofa is left facing and easy to slot in and construct EXCEPT the last part the RIGHT ARM.
Over an hour gently pressing moving measuring etc and it’s not connecting .
Bensons have not followed up with a reply email to the manufacture, I have chased it myself 17 days later.
Staff instore cannot HELP if you buy from them online.
I ordered the Brooke sofa bed and received a Hampton sofabed ! Buy directly from the manufacturer not Bensons
17 April 2026
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback and apologise that the sofa bed wasn't available to view in-store and for the unhelpful service you received. We're sorry about the difficulty assembling the right arm. We have contacted you regarding this issue so we can help put this right.
Thank you for your review - Lauryn at Customer Care.
Staff were knowledgeable and took time…
Staff were knowledgeable and took time to discuss amd understand what we were looking for.
12 April 2026
Reply from Bensons For Beds - Bury St Edmunds
Fantastic! Taking the time to understand your needs is exactly what we aim for.
We truly appreciate your feedback,
Megan | Customer Care Specialist💤
Great service from Phill in Bury St…
Great service from Phill in Bury St Edmunds branch. Good knowledge about the type of mattress we wanted, what would suit and not at all pushy. Gave us the time to think, went and had a cup of tea and came back to make a purchase. Excellent service from Phill
20 April 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for the fantastic review! We’re delighted to hear Phill in our Bury St Edmunds branch provided such relaxed, knowledgeable service — we’ll be sure to pass this on,
Megan | Customer Care Specialist😊
Reply from Bensons For Beds - Bury St Edmunds
Really appreciate your feedback! A relaxed, easy experience is what we aim for.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Bury St Edmunds
We're pleased you received great and friendly service. Thank you for sharing your positive experience with our team!
Team Bensons - Jessica
Review of Bed purchase and delivery…
Very easy process from choosing the bed and the mattress in the store to the delivery of the goods to us. And taking away of our old items. This is the second bed we have purchased from Bensons for Beds in the past twelve months, have been happy with both purchases. However, I think that the delivery guys should be allocated more time to carry out the delivery and instruct the purchasers how to assemble the bed and fit the head board.
Perhaps you could offer an optional assembly service for a nominal fee.
10 April 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your continued loyalty and kind feedback—we’re delighted to hear you’ve been happy with both of your purchases. We really appreciate your comments about the delivery experience and your helpful suggestion around additional time and optional assembly support,
Megan | Customer Care Specialist
New High tech mattress purchase
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve come to help us with understanding all the different types/options. Steve was very informative & knowledgeable. We were offered to assess our sleeping needs on the mattress machine. We felt comfortable with making a decision on our mattress purchase. Seemless & smooth order made yesterday.
4 April 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you felt comfortable making a decision on your mattress purchase with the help of our team. We appreciate you mentioning the informative and knowledgeable service you received. Thank you for your positive feedback.
Great service from start to finish.
Great service from start to finish, very professional service.
1 April 2026
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you taking the time to leave us a 5-star review! We're so glad you had a professional experience from beginning to end.
Excellent no pressure sale
Excellent no pressure sale, very informative and great selection.
23 March 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you for the lovely feedback Robert!😊
We’re delighted to hear you enjoyed an excellent, no‑pressure experience, with informative guidance and a great selection to choose from.
That’s exactly what we aim to deliver — helpful support without any pushiness, so you can find what’s truly right for you.
Sleep well,
Megan at Customer Care🛏️✨
Service with a smile
The bed was delivered on time with a smile from the delivery guys. They wore shoe protectors and put the bed exactly where I asked them to put it. We’ll done and thanks
20 March 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thanks for the lovely review Dennis! So glad your bed arrived right on time and with big smiles. Love that the team took such great care — shoe protectors and perfect placement included! Enjoy your new bed,
Megan at Customer Care💜
We were looking for a new mattress but…
We were looking for a new mattress but was spoilt for choice. One of the shop assistants named Gary asked if needed any help. Gary gave us all the information and guidance we needed and as a result purchase a new mattress.
Gary was courteous, knowledgeable, non pressuring and very helpful.
Thankyou.👍
17 March 2026
Reply from Bensons For Beds - Bury St Edmunds
Thank you so much for giving us this 5 star review David! We’re delighted Gary could guide you through all the choices and help you find the perfect mattress 😊 He’ll be thrilled to hear your kind words — courteous, knowledgeable, and never pushy is exactly what he aims for. Enjoy your new mattress,
Megan at Customer Care✨
Excellence customer focussed experience…
Excellence customer focussed experience from choosing, purchasing, delivery of our new mattress. Well done Bensons.
16 March 2026
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
Thank you so much for giving us 5 stars Mike! We’re delighted you had an excellent, customer‑focused experience from choosing to purchasing to delivery 😊🛏️
We appreciate your review,
Megan at Customer Care💜
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your 5 star review Mr Edwards! Faultless indeed — Charlie & Chichi will be thrilled to hear your praise. Thank you so much,
Megan at Customer Care💜
Great service We were served by Steve at the Bury St…
We were served by Steve at the Bury St Edmunds branch. This guy had many years experience in the business and this showed in his approach and knowledge of which bed suited us best. We enjoyed the shopping experience and first class service.
5 March 2026
Reply from Bensons For Beds - Bury St Edmunds
Alan Smith,
We're happy to hear that you enjoyed your shopping experience at our Bury St Edmunds branch. It's wonderful to know that our team member's expertise was so helpful in finding the perfect bed for you. Thank you for your positive feedback.
Team Bensons
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