Bensons For Beds - Bury St Edmunds Reviews 

Delivered on the time specified. I was informed what time I could collect from store by text and email.

Gary was fabulous, no pushy selling, answered our questions and explained when the offers ran out, hence we bought a mattress we hadn't planned on buying but very happy and looking forward to its delivery, we will definitely recommend the bury st Edmunds store and likely be back when we need to buy a new bed.

Phil was very efficient with sorting out and arranging the delivery for our new double bed to arrive on a very short lead time well before Christmas!

Weve used this store before and they've always been great. This time we went in to ask about a cheap bed frame we'd seen on the website to be told we were wrong and a quality company wouldn't sell anything like that. He then suggested we go to argos. He was extremely rude, and dismissive. Wouldn't even check if we were right. We'll go elsewhere in future.

Store staff very helpful. Especially Chloe.
Did not try to push us into anything we didn't want. Answered all questions we had about the mattress.
Quick delivery lead. On time. Phoned me 30 minutes away. Old mattress out, new one in, and rubbish cleared away. Nice chaps too, very polite.

Great service

Bought two single mattresses instore. We were given good advice by the staff, delivery was very soon after we placed the order and the delivery team were excellent. Great communication throughout.

Knowledgeable members of staff who gave us the time to make our own choice but the information we needed when we asked questions

Our Sleep Expert Gary gave us assistance as soon as you enter the store. Honest and very helpful opinions about what type of mattress we required, even assisted on black Friday deal to get an idea of how much it would cost overall.

Brilliant. Gary was so friendly and so helpful and gave us some great advice which ultimately led to us purchasing a king mattress, 2x mattress protectors and 2x pillows too! Lots of different beds for us to try which helped us figure out what we liked and wanted - along with Gary’s advice. We were able to go after work thanks to the evening opening hours and found it an overall great experience. We were really happy with our experience and our purchases and can’t wait to receive our new mattress! Would highly recommend. Thanks again Gary!

We knew what we wanted. Steve the Store Manager talked us through options we needed to consider. Black Friday deal, with extra 10% off. Sorted thank you ! 🙂 Quick. No fuss and looking forward to receiving new bed, mattress etc.

Well informed assistant helpfulandpleasant

Very helpful, pleasant and courteous staff member. It was a pleasure to buy there.

Customer service team is awful , absolutely vile and no help at all.

When we first visited your store in Bury St Edmunds, we found a bed and mattress which suited us and were advised by the salesperson there that it would be about 4 weeks to arrive. When we came back to buy them, once we’d bought them we were told that it would take considerably longer before the bed would be available. My confirmation email stated that it would take 12-14 weeks before we could expect delivery. I was not impressed.

Really good experience when buying a mattress recently - the salesman was exactly as we wanted him to be: available immediately to answer any questions and provide advice and offer a range of suitable mattresses - and then retreated to allow myself and my husband time to re-test, and discuss our preferences privately before making our purchase. Highly recommend.

Sigita was really patient and helpful to me, helped me find just the right mattress.

Very helpful sales associate took her time to walk us through all the beds
Fingers crossed when we get it we will be happy

Being previous customers my wife and I returned for new pillows and were admirably served by Sigita. Nothing was too much trouble for her. She was so patient with us and ran the length of the shop and the storeroom to find us just what we needed - three different pillows to suit the individual needs and comfort of my wife and I. Thank you