I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... See more
Company replied
Location
Switch locationUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
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the staff were great , helpful and patience, but I was lead to think the mattress insurance was free, its not so mark it down one star
Clean & tidy store displaying the furniture I was looking for. Greeted by the assistant on entering but then left to browse at my leisure without being made to feel pressured to buy.
Company replied
Steve welcomed us to the store professionally. We were asked questions about how we sleep, what was our preference & current mattress type. We were left to review mattresses ourselves before Steve c... See more
Company replied
Company details
About Bensons For Beds - Bury St Edmunds
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, United Kingdom
- 1284723184
4.7
Excellent
377 reviews
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Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that our team members were friendly, knowledgeable, and clear. We appreciate your positive feedback and thank you, Megan at Customer Care
Steve (Bury st Edmund’s) helped us find…
Steve (Bury st Edmund’s) helped us find the perfect bed we’re looking for. It’s perfect for me and my husband who has almost completely different preference.
Thank you Steve ;)
14 June 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found the perfect bed to suit both your needs! We appreciate you taking the time to share your positive experience. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your positive feedback and are so happy to hear that we were helpful. We hope you enjoy your delivery, Megan at Customer care
Chloe the young person who looked after…
Chloe the young person who looked after us was very helpful and considered to myhusband needs
23 May 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that our team member was helpful and attentive to your husband's needs. Thank you for sharing your positive experience with us! Take care, Megan at Customer care
Very friendly sales representative who…
Very friendly sales representative who talked us through our options and helped us to decide on the right mattress for our budget
23 May 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you taking the time to share your experience. We're pleased to hear that our sales representative was helpful in guiding you to the right mattress within your budget! Take care, Megan at Customer care
Good delivery
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS telling us shop could not help. Bed difficult to put together for 2 older people despite shop says it was easy.
14 May 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are glad the delivery was good. We're sorry about the mismatched fittings and assembly difficulties. We'll review our processes to prevent this, Megan at Customer Care
dont open atill 10.20 this morning man…
dont open atill 10.20 this morning man was so rude . was going to by a bed i wont bee geting it from bury shop would show me around no servers at . went next door to dfs so much better there
12 May 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We regret that the store's late opening and the service you received were unsatisfactory. We appreciate your feedback and will address this internally to improve our service. Thank you, Megan at Customer Care
Chloe the sales girl was very helpful…
Chloe the sales girl was very helpful and vrry professional. Also was very infomative.
30 April 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for sharing your positive experience with Chloe! We're thrilled to hear that she provided helpful, professional, and informative service. We'll make sure to pass along your kind words. Come back and see us again soon!
Sleep well, Team Bensons💜
We were shown what we needed as the bed…
We were shown what we needed as the bed will only be used occasionally and it was great to go straight to what we needed
23 April 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for taking the time to share your experience with us! We are delighted to hear that our team was able to assist you quickly and efficiently in finding the perfect bed for you. We appreciate your business and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Very friendly and professional staff
Very friendly and professional staff. Chloe was great to deal with.
22 April 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! Our goal is to provide exceptional service and we're glad to hear that Chloe made your experience a positive one. We appreciate your support and hope to see you again soon! 😊👍
Sleep well, Team Bensons💜
In the Bury St Edmunds Branch
In the Bury St Edmunds store, Gary was very helpful and knowledgeable. First Class Service
22 April 2025
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words about Gary and our Bury St Edmunds store! We pride ourselves on providing first-class service and it means a lot to us when our customers notice. We hope to see you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Bury St Edmunds
Thank you for your kind words! Our team at [Business Name] takes pride in providing exceptional customer service. We are glad that our staff was able to assist you during your visit. We hope to see you again soon! #CustomerSatisfaction #ExcellentService
Reply from Bensons For Beds - Bury St Edmunds
We're glad you found our team helpful and appreciated our straightforward approach. Thank you for your positive feedback! Take care, Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback! We are so happy our service was helpful to you. Thank you for choosing us; it means a lot. Take care, Megan at Customer Care
knowledgeable and friendly staff
12 March 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate your feedback regarding our knowledgeable and friendly staff! We are so happy that you had a great experience with us. Take care, Megan at Customer Care
What a great bed buying experience at Bensons
The showroom itself was clean and spacious . Every bed had a clear description of the mattress type etc. The salesman helping us didn’t make us feel rushed and was incredibly informative on the type of mattress we needed to suit our needs. We are side sleepers with dodgy hips and shoulders , my husband is always hot and I’m always chilly . We chose a slumber down 9.0. We tried half a dozen beds and kept trying them out until we whittled it down to 2 and then rotated backwards and forwards a couple more times until we felt which bed was right for us . The salesman encouraged us to turn on the beds, get in and out the beds so we could feel the other person disturb us , even the height of the mattress and divan , getting in and out he said was important too. We will be buying another bed from them next month for another bedroom . Can’t fault Bensons Beds
11 March 2025
Reply from Bensons For Beds - Bury St Edmunds
We're happy to hear that you found our showroom clean and spacious, with helpful descriptions. We appreciate that you felt supported by our informative salesman, who helped you find the perfect mattress for your needs. It's great to know that you'll be returning next month! We look forward to welcoming you back, Megan at Customer care
Excellent customer service from Bury St Edmunds
Excellent customer service from the start. Very approachable member of staff in Bury St Edmunds . He answered all my questions and made the process fo much easier.
7 March 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you taking the time to leave us a review! We're happy to hear that our staff was approachable and helpful in answering your questions, making the process easier for you. Take care, Megan at Customer Care
Poor Customer service
Ordered a bed, was told est delivery date was the 30th of Jan, was pushed back to the 21st of Feb then pushed again till the 13th of March. support from the actual store was great managed to get my frame to be delivered on the 21st, Frame did not turn up was not picked to go out for delivery. i had to to all the running around as customer service team could not help so i had to go in store and sort it out myself.
verry disappointed so cancelled the order altogether.
bought a similar bed from dreams and received in a week
30 January 2025
Unprompted review
Reply from Bensons For Beds - Bury St Edmunds
We regret to hear about the delivery issues and the inconvenience you experienced with your order. We appreciate that you took the time to share this with us. We'll review what happened to prevent similar situations, Megan at Customer Care
Reply from Bensons For Beds - Bury St Edmunds
We're glad you found our service easy, quick, and helpful! Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Friendly Buying Experience.
Attentive, friendly service without being overzealous. Informative and knowledgeable but gave time and space for contemplation.
Competitive prices and willing to negotiate a little.
21 January 2025
Reply from Bensons For Beds - Bury St Edmunds
We appreciate you sharing your experience! We're happy to hear that you found our service attentive and informative, and that you had time to consider your options with competitive pricing.
Take care,
Megan at Customer Care
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