Brilliant service from Rachel. She wasn’t pushy, but really helped us to choose the right bed. We would wholeheartedly recommend this company and Cannock in particular. Thank you for giving us such a... See more
Location
Switch locationUnit 10a Orbital Retail Park, Cannock, WS11 8XP Staffordshire, Cannock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guy in the sales room, Luke, was knowledgeable of the products available and was able to advise us after listening to our needs. He was not pushy, as some salespersons can be, (had he have been,... See more
Company replied
I had great service from this company. I have used a competitor for years but last time I received a sub-standard product delivered by the most obnoxious driver I have ever encountered. By contras... See more
Company replied
Very nice in shop experience with Rachel made us welcome explained when asked differant questions nicely set out shop floor. only thing missing was being offered a cup of coffe like other bed reta... See more
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #42 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Cannock
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10a Orbital Retail Park, Cannock, WS11 8XP, Staffordshire, Cannock, United Kingdom
4.8
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great experience from start to…
A great experience from start to finish, such care and consideration.
30 January 2026
Unprompted review
Reply from Bensons For Beds - Cannock
We are happy to hear that you had such a positive experience with us. Thank you for sharing your kind words; we appreciate it.
We hope to welcome you back soon!
Megan at Customer Care
First class attention and quality product.
First class attention from Sue in Cannock branch who was very friendly.
Delivery details were updated regularly and as promised by two very capable polite, young men.
We are more than pleased with our purchase.
20 January 2026
Reply from Bensons For Beds - Cannock
We're happy to hear you received first-class attention and found our team member to be very friendly! It's great that delivery details were updated regularly and that the delivery team were very capable and polite. Thank you for your positive feedback.
Great experience
Very easy to order with, helpful and friendly advice.
Delivery was brilliant, friendly, care taken and in time.
23 January 2026
Reply from Bensons For Beds - Cannock
We appreciate your kind words! We're so glad to hear that you found our advice helpful and the ordering process easy. It's great to know your delivery was brilliant!
The staff were great
The staff were great! They really helped us out and were so nice. They did not push us at all. The manager and the salesperson who helped us were knowledgeable and patient with us.
5 January 2026
Reply from Bensons For Beds - Cannock
We appreciate you sharing your experience. We're happy to hear that our team was helpful, knowledgeable, and patient. We value your feedback,
Megan at Customer Care
Good knowledge and easy transaction.
30 December 2025
Reply from Bensons For Beds - Cannock
Thank you for your feedback Scott! We’re glad to hear you found our team knowledgeable and the transaction easy. We appreciate your support and look forward to seeing you again!
- Megan at Customer Care!
Perfect sales and Customer Service
The ladies in your store are so friendly, I went with my mum who is in her late 80’s, nothing was to much trouble, they were exceptionally patient with her, and never once made her feel under pressure to buy. I took her there following our purchase about 12 months ago, for exactly these reasons. Kind, understanding and friendly, you’d think that was simple, but so many places get this so wrong. You have your approach spot on and your staff are a credit to you!
26 December 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for sharing such lovely feedback! We’re delighted our team provided the kind, patient, and understanding service you and your mum deserved. Your comments mean a lot to us. Thank you for your positive review – Lauryn at Customer Care 💜
Customer service = 0
Advertising 0% credit then not being able to do this. The shop kept telling me I should have an email, the head office said the shop should set it up for/with me. Rubbish customer service.
Delivery guys really respectful on saving grace.
18 November 2025
Reply from Bensons For Beds - Cannock
Thank you for sharing your feedback Yvonne. We’re sorry to hear about the issues you experienced with setting up 0% credit and the confusion between the store and head office. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. This has been fed back to ensure we improve this step in our customer journey.
We’re glad to hear the delivery team provided a positive experience.
Thank you for your feedback,
Megan at Customer Care
Very good experience felt comfortable…
Very good experience felt comfortable and the girls were nice
19 December 2025
Reply from Bensons For Beds - Cannock
We're happy to hear that you felt comfortable and that our staff was nice. Thank you for your positive feedback; we appreciate it. Thanks - Stewart - Team Bensons
Friendly and helpful staff (cannock…
Friendly and helpful staff (cannock store)..great deal on mattress and base..we had are previous beds from this Company..
28 November 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that the staff at our Cannock store were so helpful! It's great you got a good deal and have purchased beds from us before. Thanks for your feedback.
BED PERCHASING FROM BENSON BEDS CANNOCK
Very nice in shop experience with Rachel made us welcome explained when asked differant questions nicely set out shop floor. only thing missing was being offered a cup of coffe like other bed retailers.
yours sincerely
Kenneth scott
28 November 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that you found the shop experience pleasant and the layout appealing. We appreciate your feedback regarding the coffee service and will consider it for improvements. Thank you.
We had a fantastic experience with…
We had a fantastic experience with Benson for Beds from start to finish. The staff were friendly, knowledgeable, and genuinely helpful without being pushy. They took the time to explain all the options and helped us choose the perfect bed for our needs.
19 November 2025
Reply from Bensons For Beds - Cannock
We’re thrilled to hear your experience was fantastic from start to finish! Our team prides itself on being friendly, knowledgeable, and helpful without any pressure, so it’s wonderful to know we delivered.
Thank you for your positive review Paul – Lauryn at Customer Care 💜
the benson shop in Cannock
Went into the benson shop in Cannock. The gentleman that helped was very knowledgeable and helpful . Helped to get my order through as I was struggling with this at home.
7 November 2025
Reply from Bensons For Beds - Cannock
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Rachel at the Cannock branch made our…
Rachel at the Cannock branch made our purchase very easy.
As she is helpful, knowledgeable and patient.
Thank you
9 November 2025
Reply from Bensons For Beds - Cannock
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Helpful staff
Great selection of mattresses to try in store. Staff left us to try out without following us and was happy to help when we were ready.
11 November 2025
Reply from Bensons For Beds - Cannock
We’re delighted to hear you enjoyed the great selection of mattresses and appreciated the relaxed experience in-store! Giving customers space to browse and being ready to help when needed is exactly what we aim for.
Thank you for an amazing review Tia – Lauryn at Customer Care 💜
Great staff in Cannock
Great staff in Cannock, great range available. Very happy with the Eve mattress
31 October 2025
Reply from Bensons For Beds - Cannock
We're so happy to hear you found our staff in Cannock great and that you are very happy with the Eve mattress and the range available.
Kind regards,
Megan
Customer Care Team
Excellant
As I was replacing previous purchase of mattress for adjustable bed I wanted to make sure got the right one to fit. Excellant help given and sorted in know time . Thank you
30 October 2025
Reply from Bensons For Beds - Cannock
We're glad you received excellent help finding the right mattress for your adjustable bed. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
Extremely efficient and pleasant men…
Extremely efficient and pleasant men and very helpful
25 October 2025
Reply from Bensons For Beds - Cannock
We're happy to hear that the men were efficient, pleasant, and helpful. Thank you for sharing your positive experience with us,
Megan at Customer Care
Returning Customer
I am a returning customer who is confident that the bed I’ve ordered will be just as comfortable as the last one.
Rachel in the Cannock shop was extremely patient and helped me to choose everything I needed.
22 October 2025
Reply from Bensons For Beds - Cannock
We're happy to hear that you're confident in your new bed! We appreciate your continued patronage and are so glad that our team member was helpful and patient during your selection process. Thanks for your positive feedback,
Megan at Customer Care
Quick service staff took their time…
Quick service staff took their time even though it was close to closing
Explained offers
Excellent service
13 October 2025
Reply from Bensons For Beds - Cannock
We appreciate you taking the time to leave us this fantastic review. We are happy to hear that our staff provided excellent and efficient service while explaining our offers.
Thank you so much for choosing us,
Megan at Customer Care
My delivery was on time,by two well presented gentelmenman
Bensons for Beds are a Great store to deal with ,and the delivery was on time,
16 October 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy that you had a great experience with our store and that the delivery was on time. Thank you for your positive feedback. – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.