Brilliant service from Rachel. She wasn’t pushy, but really helped us to choose the right bed. We would wholeheartedly recommend this company and Cannock in particular. Thank you for giving us such a... See more
Location
Switch locationUnit 10a Orbital Retail Park, Cannock, WS11 8XP Staffordshire, Cannock, GB
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See what reviewers are saying
The guy in the sales room, Luke, was knowledgeable of the products available and was able to advise us after listening to our needs. He was not pushy, as some salespersons can be, (had he have been,... See more
Company replied
I had great service from this company. I have used a competitor for years but last time I received a sub-standard product delivered by the most obnoxious driver I have ever encountered. By contras... See more
Company replied
Very nice in shop experience with Rachel made us welcome explained when asked differant questions nicely set out shop floor. only thing missing was being offered a cup of coffe like other bed reta... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #42 of 114 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Cannock
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10a Orbital Retail Park, Cannock, WS11 8XP, Staffordshire, Cannock, United Kingdom
4.8
Excellent
100 reviews
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No pushy sales people
The sales person, Emma, was very welcoming when we first entered the store, she asked us if she could help and what we were looking for. We explained that we wanted an Ottoman bed and a firm matress for us and a bed and matress for our spare room. We (I) tried quite a few different matress and pillow combinations before we settled on the bed and matress combinations we wanted. Emma prepared a quote for us to think about and explained that there was no obligation to purchase. She also said that deals change regularly and if a better deal came up she would contact us. She contacted us a couple of days later, that resulted in a price drop saving us a deal of money. Top marks to Emma and the Bensons team
15 October 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that you felt welcomed and well-assisted during your visit. It's great to know that the team member helped you find the perfect bed and mattress. We appreciate you sharing your positive experience and are glad the price adjustment worked out well for you.
Come back and visit us anytime!
Megan at Customer Care
Fantastic!
The whole Bensons for Beds experience was excellent from start to finish. Rachel in the Cannock branch was amazing and helped me choose the perfect bed. She didn’t make me feel rushed to make a decision and was so knowledgeable. The delivery team and assembly service were excellent. Thank you all so much.
14 September 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that you had an excellent experience with us, from start to finish. It's wonderful to know that our team member was so helpful and knowledgeable. We appreciate your positive feedback regarding our delivery and assembly service.
Take care,
Megan at Customer Care
We were listened to about what we…
We were listened to about what we needed. We weren't pressured into anything. Environment was friendly, welcoming and relaxed.
25 September 2025
Reply from Bensons For Beds - Cannock
Thank you for your lovely feedback!
We’re glad you felt listened to and comfortable throughout your visit. Creating a friendly and relaxed environment is very important to us, and we’re happy it made a difference for you!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Cannock
We're happy to hear that your experience was easy and straightforward. We appreciate your feedback very much.
Thank you,
Lauryn at Customer Care.
The fantastic customer service
20 September 2025
Reply from Bensons For Beds - Cannock
We appreciate you taking the time to share your experience with us; we are so happy to hear you received fantastic customer service.
Thank you,
Lauryn at Customer Care.
Professional,friendly service
22 August 2025
Reply from Bensons For Beds - Cannock
Thank you for your kind words! We pride ourselves on providing professional and friendly service to all of our customers. It's our pleasure to make sure you have a positive experience with us.
Reply from Bensons For Beds - Cannock
We appreciate your kind words Mrs White! It's great to know our staff and service met your expectations. Thank you for your positive feedback, Megan at Customer Care
Excellent display of mattresses and beds
We were taken care of by Emma who was very professional and knowledgeable. We were very happy with our purchase and 0% finance was nice option.
22 July 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for choosing our business and for taking the time to leave this amazing review! Emma is one of our top team members and we are thrilled that she provided you with exceptional service. We are glad you are happy with your purchase and our financing options. We appreciate your support, Megan at Customer Care
Great service from bensons
Your Cannock store staff were amazing they helped my elderly mother get the bed she wanted they were extremely friendly and made the experience a great one this along with the delivery service which filled all expectations and those guys were polite and friendly too well done bensons I will definitely recommend you to everyone in future 😁👍
26 June 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your wonderful review! We are thrilled to hear that our staff at our Cannock store went above and beyond to assist your mother and make her experience a great one. We pride ourselves on providing excellent customer service and we are so happy to have exceeded your expectations. Thank you for choosing Bensons, we appreciate your recommendation and look forward to seeing you again in the future! Megan at Customer Care
BENSONS FOR BEDS is a great company to…
BENSONS FOR BEDS is a great company to but a bed from very easy lots on offer very good prices excellent service and delivery service cant say enough good things about them great company
1 July 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your positive review! We strive to provide a wide selection at affordable prices and exceptional service for our customers. We're glad you had a great experience shopping with us and we appreciate your support, Megan at Customer Care
Excellent customer service
All of the staff looked after us by helping my mom to choose her new bed. Everything was explained and we were made to feel welcome.
11 June 2025
Reply from Bensons For Beds - Cannock
We're delighted to hear that our team provided excellent care in helping your mom select her new bed Leigh. We're glad you felt welcome and that everything was explained well. Take care, Megan at Customer Care.
Great experience
Staff were friendly, helpful and knowledgeable without the hard sell. Emma, who served us knew and was passionate about the products.
From browsing to delivery to assembly, the process was easy
13 June 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that our team was helpful and knowledgeable, and that you found the process easy from start to finish. We appreciate your positive feedback Mr Martin, Megan at Customer Care
Friendly informative staff
Friendly informative staff. Swift and easy transaction.
9 June 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We appreciate you taking the time to leave us a review. We're happy to hear that our staff was informative and friendly, and your transaction was swift.
Take care, Megan at Customer Care
The lovely lady Rachel who served me…
The lovely lady Rachel who served me answering any questions had and was so helpful
7 June 2025
Reply from Bensons For Beds - Cannock
We're happy to hear that you found our team member so helpful and that they were able to answer your questions. We appreciate your positive feedback! Take care, Megan at Customer Care
Reply from Bensons For Beds - Cannock
We appreciate your kind words! We are happy to hear that you found our team friendly and helpful, and that you did not feel rushed. Take care, Megan at Customer Care
Excellent service from shop to…
Excellent service from shop to delivery. ALL staff friendly, helpful and polite.
30 May 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We appreciate your kind words regarding the excellent service from our shop to delivery. We are so glad you found our staff friendly, helpful, and polite. Thank you, Megan at Customer Care
Brilliant
My customer rep was Suzanne, and the overall experience was brilliant from start to finish.
26 May 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're happy to hear that your experience was brilliant. We appreciate you taking the time to share your positive feedback with us; it means a lot to our team! Thank you, Megan at Customer Care
Terrible service from start to finish
Terrible service from the very beginning.
Mistakes from sitting in the shop, getting the price wrong, delays and changing delivery dates, then a delivery no show (due to an error with their system apparently) resulting in us having to sleep on the floor for 10 days due to taking our bed down expecting delivery which did not arrive.
Then finally when it does arrive, the product was dirty and the delivery guys did not deliver to the room.
Shocking service!
16 May 2025
Unprompted review
Reply from Bensons For Beds - Cannock
We're very sorry to hear about the issues you experienced, from the initial order mistakes and delivery problems to the condition of the product upon arrival and delivery to the room. We appreciate you bringing this to our attention, and we'll review our processes. Megan at Customer Care
Suzanne was very helpful
Suzanne was very helpful, polite and patient, listened to our needs and explained everything to us without being pushy
13 May 2025
Unprompted review
Reply from Bensons For Beds - Cannock
Thank you for your kind words, ! Our team aims to provide helpful and informative assistance without being pushy. We're glad we could meet your needs. See you again soon!
The purchasing experience
The whole purchasing experience in store was enjoyable without being overdone
7 May 2025
Reply from Bensons For Beds - Cannock
Thank you for your review! We strive to create a pleasant experience for our customers without being overwhelming. We're glad you enjoyed your time in our store and we would love to welcome you back again soon.
Sleep well,
Team Bensons💜
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