The experience in store was second to none. Claire the assistant brilliant once we had said exactly what we wanted. She proceeded to tell us all about the beds mattresses and headboards. Also the offe... See more
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Buying a bed from Bensons was very trouble free and easy. The staff in the shop in Crewe were very helpful and knowledgeable. We were kept up to date regarding the beds manufacture and preparation. It... See more
Great service, we were shown the area of the products we were looking for and left to browse at our leisure. No pressure selling or advisor standing by you. Both purchase and organising a delivery t... See more
Company replied
Absolutely the best bed and mattress we’ve ever had! The manager was very helpful while we were browsing in the store, and gave us a lot of information about the various beds and mattresses. We chose... See more
Company replied
Company details
About Bensons For Beds - Crewe641
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
- 1270213967
4.8
Excellent
235 reviews
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Very pleased with this purchase.
Buying a bed from Bensons was very trouble free and easy. The staff in the shop in Crewe were very helpful and knowledgeable. We were kept up to date regarding the beds manufacture and preparation. It was delivered on time by two very polite and professional young men who put the bed exactly where we wanted it. Overall very pleased with the purchase.
29 October 2026
Excellent in store service.
The experience in store was second to none. Claire the assistant brilliant once we had said exactly what we wanted. She proceeded to tell us all about the beds mattresses and headboards. Also the offers which were available. We came away very very satisfied with our purchase. Now just waiting delivery.
31 October 2026
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Top class service
The showroom was the perfect size, not too huge and not too small.
There was plenty of choice and the staff were friendly, informative and helpful. They were not overly pushy but there when and if you needed help,
The bed base was delivered and fitted
Within a couple of weeks. Happy with purchase!
23 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful review! We're thrilled to hear you enjoyed our showroom and found our staff helpful without being pushy. It's great to know your bed base was delivered and fitted promptly. We appreciate your support and look forward to serving you again!
Space and time to choose
Great service, we were shown the area of the products we were looking for and left to browse at our leisure.
No pressure selling or advisor standing by you.
Both purchase and organising a delivery time were very easy to complete.
17 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed a relaxed, pressure-free shopping experience and had plenty of space to browse at your own pace. It is fantastic to know that both making your purchase and arranging a convenient delivery time were such smooth and straightforward processes for you. We truly appreciate your support and hope you love your new purchase!
Team Bensons
Great delivery
Great delivery, on time. Really nice friendly delivery guys. Fantastic mattress. Went online to give delivery guys a review because they were lovely but link had expired
13 September 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our delivery team and love your new mattress. We appreciate you taking the time to share your thoughts, and we'll make sure to pass along your compliments to the delivery guys!
From start to finish the whole…
From start to finish the whole experience was great . Delivery men were quick and courteous. 10 out of 10
14 October 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
Thank you for your fantastic review! We're thrilled to hear that you had a great experience from start to finish. Our team works hard to provide quick and courteous service, and your feedback means a lot to us. We look forward to serving you again!
Super king orthopaedic mattress
Not advised in store when buying a super king orthopaedic mattress and bed frame that there isn't much give in an orthopaedic mattress and it wouldn't fit up a standard house staircase.
More information needs to be given when you are paying a lot of money and then the delivery guys try and talk you out of delivering it and signing a waiver to void all warranties.
10 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your feedback. We apologize for the lack of information regarding the mattress and delivery process. We take your concerns seriously and will work to improve our communication with customers.
Excellent from the minute we walked in…
Excellent from the minute we walked in Amanda was so helpful thank you
8 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful feedback! We're thrilled to hear that Amanda made your experience so positive. We appreciate your support and look forward to welcoming you back soon!
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We're thrilled to hear you had a great experience with our products and team. Your recommendation means a lot to us. We look forward to serving you again soon!
There was no rush for me to make a…
There was no rush for me to make a purchase. John, at the Crewe branch, came over to me, said hello,& introduced himself & asked how he could help. I told hm i was looking for a new mattress. He took me over to the “mattress” assessor? It then gave him the correct mattress for me. He then showed me the slumber mattress range. The machine suggested i needed a med/firm to firm mattress. John explained what the mattress compiled of & where the best support was for me as a side sleeper. He then gave me two different pillows to try as well! He then left me to keep trying the two mattresses until i was sure which one i wanted to buy. John was very polite, informative & easy to talk to. I decided on the A6 slumberland mattress + a pillow. I also took advantage of the removal & recycling of my old mattress.
All in all, very happy with my purchase &the service i received.
2 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful review! We're thrilled to hear about your positive experience with John at our Crewe branch. It's great to know that he provided you with the information and support you needed to find the perfect mattress. We appreciate your business and look forward to serving you again!
Best bed we’ve ever owned
Absolutely the best bed and mattress we’ve ever had! The manager was very helpful while we were browsing in the store, and gave us a lot of information about the various beds and mattresses. We chose the service whereby they put the bed together which was well worth it. Delivery was exactly on time too. Very happy customers.
5 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your fantastic review! We're thrilled to hear that you love your new bed and mattress. Our team is dedicated to providing excellent service, and we're glad you found it helpful. It's great to know the assembly and timely delivery made your experience even better. Enjoy your sleep!
Good service from ordering to delivery…
Good service from ordering to delivery and assembly. The lads who delivered were brilliant.
1 October 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience from ordering to delivery and assembly. Our team works hard to ensure everything goes smoothly, and it's fantastic to know they made a positive impression. We appreciate your support!
We wanted a specific mattress that was…
We wanted a specific mattress that was only online so we visited the Crewe showroom and spoke to a very helpful assistant who showed us the nearest mattress to the one we wanted to purchase. Came home ordered online and it was with us 5 days later.
27 September 2026
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful review! We're thrilled to hear that our team was able to assist you in finding the perfect mattress. It's great to know that your online order arrived quickly. We appreciate your support and hope you enjoy your new mattress!
Reply from Bensons For Beds - Crewe641
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our punctual and professional team. Your satisfaction is our top priority, and we look forward to serving you again soon! 😊��✨ #CustomerFirst #PositiveVibes #ThankYou!
Professional and friendly service
17 September 2026
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We strive to provide top-notch service with a smile. It's our pleasure to assist you and we look forward to serving you again in the future.
Excellent service from start to finish
From the sales advisor who was knowledgeable and not pushy to the updates and emails, the ability to easily change my delivery date and then finally the delivery and set up everything was absolutely excellent. The bed is wonderful!!
8 September 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
Hi Mrs Colyer,
Thank you for your wonderful review! We're delighted to hear that every part of your journey, from our knowledgeable and no-pressure sales advice through to delivery and set-up, was such a positive experience. It's great to know you found our updates and delivery options helpful, and best of all, that you're loving your new bed! Enjoy many comfortable nights ahead, and thank you for choosing us,
Megan | Customer Care Specialist
Friendly staff
Friendly staff, with good product knowledge & not pushy.
Showroom was clean & tidy & a pleasure to walk round.
3 September 2026
Reply from Bensons For Beds - Crewe641
We are so happy to hear that you enjoyed your experience at our showroom! Our team takes great pride in offering a welcoming and knowledgeable environment for our customers. Come back and see us again soon!
Excellent service and good advice
Excellent customer service and good advice on what to purchase
3 September 2026
Reply from Bensons For Beds - Crewe641
Thank you for the review! Providing excellent customer service and helpful advice is what we strive for. We are glad to hear we have exceeded your expectations. We appreciate your support and hope to serve you again soon!
Excellent customer service
Chris and Gav, my delivery drivers were the best, they were professional and friendly. I was impressed that they had shoe covers with them and cared about not leaving a mess in my home, They went above and beyond and even moved another huge queen size mattress downstairs for me as they were concerned that I was going to do this on my own and it was very heavy. They really represented your company well and demonstrated a sense of community and care for their customers.
I have has a lot of deliveries over the last few weeks due to having so much work done on the house but your team really did stand out!
2 September 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
Thank you for choosing our company, we are thrilled to hear that our delivery drivers Chris and Gav provided exceptional service and went above and beyond for you. We are proud to have them represent our company and to have made a positive impact on your experience. Your satisfaction is our top priority and we truly appreciate your feedback. Best regards, [Your Company].
Welcome experience went for a new…
Welcome experience went for a new mattress wasn’t sure about firmness so was asked if we would like lie bed for them to work out best mattress for us
3 September 2026
Reply from Bensons For Beds - Crewe641
Thank you so much for your kind words! We are thrilled to hear that our team was able to help you find the perfect mattress for your needs. We pride ourselves on providing exceptional customer service and ensuring our customers have the best experience possible. Thank you again for choosing us for your mattress needs!
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