John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more
Company replied
Bed buying made easy. From entering the Crewe store to completing our purchase we were looked after by Jon. His knowledge of the products was second to none. He explained the different types of beds... See more
Company replied
We bought a discount sofa bed from the retail park shop in Crewe. The salesman Dave is wonderful. He offered us flexibility so that we paid first and got the item after our new house is ready. On the... See more
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Crewe641
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
- 1270213967
4.9
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New customer
Helpful staff in store, particularly Jon who was very knowledgeable and competent.
Changing the delivery date was a very simple process.
Confirmation of 2 hour delivery slot and phone call 3 days before delivery was good customer service.
The delivery staff Ben and Mal were polite, professional and respectful.
I would recommend you to friends and family.
16 March 2026
Reply from Bensons For Beds - Crewe641
Thank you so much for your lovely feedback Mrs Taylor! We’re delighted to hear that your in‑store experience was so positive, especially with Jon’s knowledgeable and competent support. It’s great to know that changing your delivery date was simple and that the delivery updates — including the two‑hour slot and the call three days before — helped keep everything clear and stress‑free.
We truly appreciate your recommendation and are so glad you had such a smooth experience from start to finish,
Megan at Customer Care! 🛏️✨
Great customer service in the store
Great customer service in the store, very helpful without being pushy. Good communication with delivery times and arrived at the start of the delivery window, which is always good. Out the mattress in the desired room and took the old one away in 5 mins. Highly recommended
22 February 2026
Reply from Bensons For Beds - Crewe641
Heidi Burnand,
We're happy to hear that you received great, helpful, and non-pushy service in our store. It's also great that you received good communication regarding delivery times and that the team swiftly removed your old mattress. We appreciate your recommendation!
Team Bensons
Great customer service
Great customer service, very helpful and knowledgeable but not at all pushy. Very pleased with our experience and looking forward to our new bed arriving!
4 March 2026
Reply from Bensons For Beds - Crewe641
Mr Chapman,
We appreciate your kind words! It's great to know you received helpful, informed service without any pressure. We're delighted you're pleased and await your new bed!
Team Bensons
Claire and Jon at Crewe Branch were…
Claire and Jon at Crewe Branch were really helpful and did their best to make sure we got the best deal on our new Simba mattresses. The delivery was on time and kept us informed throughout.
23 February 2026
Reply from Bensons For Beds - Crewe641
Thank you for the wonderful review Julie! We're delighted to hear Claire and Jon at our Crewe branch took such great care of you and helped secure the best deal on your Simba mattresses. Glad to hear delivery was on time and you were kept updated throughout!
Looking forward to seeing you again!
Megan at Customer Care
All went to plan and was kept informed…
All went to plan and was kept informed every step of the way . Delivery was prompt and the friendly delivery men were very polite and respectful so 10/10 Bensons.
23 February 2026
Reply from Bensons For Beds - Crewe641
Thank you so much Gloria! Delighted everything went to plan and that you were kept informed throughout. Great to hear the delivery was prompt and the team were polite and respectful — 10/10 feedback like this means a lot!
Megan at Customer Care😊
Our experience with Bensons for beds…
Our experience with Bensons for beds Crewe was great from the start, when talking to the sales assistant Amanda, she was very helpful by explaining about the items we purchased.
We were updated by email about our delivery times & date, the delivery men unpacked the items and removed the packaging, Thank you Bensons for beds.
16 February 2026
Reply from Bensons For Beds - Crewe641
We're happy to hear that our sales assistant was helpful in explaining the items you purchased. It's great that you were updated about your delivery and that the delivery team unpacked the items and removed the packaging. Thank you for your positive feedback!
Great experience
Amanda the sales assistant was very helpful and guided us to our new bed
13 February 2026
Reply from Bensons For Beds - Crewe641
We're so glad that our sales assistant was very helpful and guided you in choosing your new bed! Thank you for your positive feedback.
- Jessica at Team Bensons
Can't fault the service from start to…
Can't fault the service from start to finish,
Made to feel welcome in the shop, service and care(taking my disabilities into account) was most refreshing ,
As for the gentlemen who delivered the mattress, above and beyond , put the mattress into the bedroom, set it up on the bed and removed all packaging.
Recommend to anyone and everyone.
12 February 2026
Reply from Bensons For Beds - Crewe641
We're happy to hear that you felt welcome and cared for in our shop, and that our team considered your needs. It's great the delivery team went above and beyond to set up your mattress. Thank you for your recommendation,
Megan at Customer Care
My order had been delivered but the…
My order had been delivered but the headboard was damaged and now I have been told I will need to wait a further 3 weeks to have a new one delivered.
So I cannot use the bed until then.
Quite disappointing to say the least.
I did find the delivery people quite slap happy and if I had to point a finger, then I would guess it either was dropped or got squashed on the lorry.
I trust this will not happen on the new delivery and Bensons will check the product before I receive it.
Also, no pillow was delivered so been told to pick one up from the store.
9 February 2026
Reply from Bensons For Beds - Crewe641
Receiving a damaged headboard and missing pillow is understandably frustrating, and we apologise for the inconvenience caused Chris. We’re pleased that a resolution is now in place and your replacement has been arranged. We’ll ensure the item is fully checked before delivery so this doesn’t happen again.
Thank you for your patience while we put this right,
Megan at Customer Care
First class service from browsing in…
First class service from browsing in the Crewe shop, placing the order, through to the efficient delivery. Highly recommended.
5 February 2026
Reply from Bensons For Beds - Crewe641
We appreciate your recommendation and are happy you enjoyed our first-class service, from browsing to efficient delivery. Thanks for sharing your positive experience.
Bed buying made easy
Bed buying made easy. From entering the Crewe store to completing our purchase we were looked after by Jon. His knowledge of the products was second to none. He explained the different types of beds/ mattresses and allowed us to browse without interruption. When we were ready he took us through the purchase process, confirming each step clearly. We would have no hesitation in recommending Bensons for Beds to family and friends.
2 February 2026
Reply from Bensons For Beds - Crewe641
We're happy to hear that bed buying was made easy for you. It's great to know that you were looked after and that our product knowledge met your expectations. Thank you for recommending us to family and friends!
Helpful staff without any pressure
Helpful staff without any pressure. Sales person went over and above to find what I wanted.
27 January 2026
Reply from Bensons For Beds - Crewe641
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and went above and beyond to find what you wanted without pressure.
Until next time, take care
Megan at Customer Care
Bensons Crewe - a delightful experience!
Both sales and delivery personnel were excellent and worked seamlessly. All done with a smile on both their and my face.
27 January 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
We're so glad to hear that our sales and delivery personnel provided excellent service! It's wonderful knowing everyone had a positive experience. Thanks for your feedback.
Friendly and helpful service
Claire's friendly and helpful advice was brilliant in helping us narrow down our search for a new mattress.
11 January 2026
Reply from Bensons For Beds - Crewe641
We’re so glad Claire’s friendly advice helped you find the perfect mattress! Great to hear she made the process easy 💜 Thank you for your positive review - Lauryn at Customer Care
We were greeted by Tamarah and she…
We were greeted by Tamarah and she could not havebeen more helpful. She was polite and extremely helpful and she guided us to the perfect mattress for our needs!
9 January 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
We appreciate you sharing your positive experience! We're so glad to hear that our team member was helpful and guided you to the perfect mattress for your needs. Thank you for your positive review – Lauryn at Customer Care 💜
The lady in Crewe was most helpful in…
The lady in Crewe was most helpful in every way.
16 December 2025
Reply from Bensons For Beds - Crewe641
We're glad you found our Crewe employees helpful. Thank you for your positive feedback; we appreciate it very much.
Team Bensons
Helpful friendly staff
1 December 2025
Unprompted review
Reply from Bensons For Beds - Crewe641
We're glad you enjoyed your experience. Thanks for your feedback.
Made to feel welcome .Mandy was very…
Made to feel welcome .Mandy was very good helped me choose a bed which suited what I asked for. There was no rush .
30 November 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you felt welcome and that our team member was helpful in guiding you to the perfect bed. Thank you for your positive feedback!
We had an excellent experience at…
We had an excellent experience at Bensons for Beds thanks to Claire. From the moment we walked in, she was welcoming, knowledgeable, and incredibly patient. She took the time to understand exactly what we were looking for and guided us through all the options without any pressure. Her advice was honest and genuinely helpful, making the whole process easy and stress-free.
Claire’s friendly attitude and professionalism really stood out, and we left feeling confident that we’d made the right choice. If you’re shopping for a new bed or mattress, we highly recommend it.
27 November 2025
Reply from Bensons For Beds - Crewe641
We're glad you enjoyed your experience. It's great to hear that the guidance provided was so helpful and made the process stress-free. We appreciate you recommending us!
Fantastic price
Fantastic price, beautiful quality bed and very helpful and friendly staff,
18 October 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you are pleased with the bed's price and quality and that our staff was helpful. Thank you for your feedback,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.