The experience in store was second to none. Claire the assistant brilliant once we had said exactly what we wanted. She proceeded to tell us all about the beds mattresses and headboards. Also the offe... See more
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Buying a bed from Bensons was very trouble free and easy. The staff in the shop in Crewe were very helpful and knowledgeable. We were kept up to date regarding the beds manufacture and preparation. It... See more
Great service, we were shown the area of the products we were looking for and left to browse at our leisure. No pressure selling or advisor standing by you. Both purchase and organising a delivery t... See more
Company replied
Absolutely the best bed and mattress we’ve ever had! The manager was very helpful while we were browsing in the store, and gave us a lot of information about the various beds and mattresses. We chose... See more
Company replied
Company details
About Bensons For Beds - Crewe641
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
- 1270213967
4.8
Excellent
235 reviews
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Great friendly service
Great friendly service, especially Jon who helped us find everything we needed.
30 August 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
Thank you for sharing your experience with us! We are so happy to hear that Jon was able to assist you and provide great service. We look forward to serving you again in the future! 😄
John in the store is such a nice man
John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the best.
28 August 2026
Reply from Bensons For Beds - Crewe641
We are thrilled to hear that you had a positive experience with Jon in our store! Our goal is to provide exceptional customer service and we're delighted to know that he was able to assist you with your bed purchase. Thank you for choosing us and sharing your feedback! #CustomerServiceGoals #HappyCustomers
Excellent service
Everything was excellent from start to Finnish in show room staff very helpful and made things easy to get what we wanted thanks to Jonathan , did the order and came on time had all info sent by email aswel the fitters were brilliant they contacted me days before and on the day when they would arrive very clean and tidy and fitted new bed in place as we wanted and went through all the processes and maintain very happy with Chris and Adam they did a excellent job highly recommended.
21 August 2026
Reply from Bensons For Beds - Crewe641
Thank you for your amazing review! We are thrilled to hear about your exceptional experience at our showroom and with our staff. We strive to make the process as easy and convenient as possible for our customers, and we are glad to have met your expectations. We will make sure to pass along your kind words to Jonathan, Chris, and Adam. Thank you for choosing us and recommending our services!
Excellent delivery
Excellent service
Staff polite and careful not to damage the property
24 August 2026
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We take great pride in providing exceptional service and taking care of our customers' property. It's a pleasure to hear that our hardworking staff made a positive impact on your experience with us. We appreciate your business and hope to see you again soon!
Good Company & Products
Good Company & Products. Excellent Customer Service & Delivery Teams..Would not hesitate to recommend…
19 August 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! Providing excellent customer service and delivery is our top priority while offering great products. We appreciate your support and would be honored to have your recommendations.
Reply from Bensons For Beds - Crewe641
Thank you so much for your kind words! We strive to provide exceptional service with a smile and are thrilled that our staff left a positive impression. We appreciate your support and look forward to serving you again in the future.
The memory foam is great but its taking…
The memory foam is great but its taking my body some time to forget the old bad mattress
8 August 2026
Reply from Bensons For Beds - Crewe641
Thank you for the feedback! We're so glad you're enjoying the comfort of our memory foam, and we understand that it can take some time to adjust. We hope the benefits will outweigh the adjustment period in the long run. Sweet dreams! 😊🛌
A very easy decision
We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour of the shop allowing us along the way to make up own minds as we went along. It was July when we were ready for delivery, John had an offer which he applied and 3 days ago we took delivery. The guys who delivered the bed were quick, efficient and very polite taking all the packaging away too. We have had 3 nights of very comfortable sleep, thank you.
30 July 2026
Reply from Bensons For Beds - Crewe641
We are so pleased to hear about your excellent experience, from your initial enquiry to the delivery of your new bed! It's wonderful that John was able to accommodate your timeline and that the delivery was quick, efficient, and polite. We're especially happy that you've been enjoying very comfortable sleep.
Team Bensons
A great experience from beginning to end
The salesman in the shop was extremely helpful and offered all possible options of beds to cover our needs. He was also very friendly. We were kept up to date of all steps during the processing of the order. The delivery was spot on and the left the beds right in the bedroom. The delivery team was also also friendly. And the quality of beds is great, all at a very reasonable price. Highly recommend them for any beds needs
25 July 2026
Reply from Bensons For Beds - Crewe641
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience from start to finish. It's wonderful to know that our salesperson was extremely helpful, friendly, and took the time to explore all the available options to help you find the right beds for your needs.
Thank you for your kind recommendation. We truly appreciate your feedback and your support, and we hope you enjoy many comfortable nights on your new beds! 😊
Just ordered a new mattress online…
Just ordered a new mattress online however could not have picked it without the help from Amanda at the Crewe store this morning who helped us choose.
24 July 2026
Reply from Bensons For Beds - Crewe641
Thank you for your lovely feedback! We're delighted Amanda at our Crewe store was able to help you find the right mattress. We'll be sure to pass on your kind comments to her. We hope you enjoy your new mattress, and thank you for choosing us! 😊
Nothing too much trouble
Nothing too much trouble, Amanda listened to our exact needs, a great customer centric experience
22 July 2026
Reply from Bensons For Beds - Crewe641
We're so pleased to hear that our team member listened to your exact needs and provided such a great customer-centric experience. Thank you for your kind feedback!
Team Bensons
Great experience at Crewe Grand Junction Retail…
Amanda at Crewe Grand Junction Retail park was so helpful. Advised us really well but not pushy at all, let us think about things before committing to a new mattress.
22 July 2026
Reply from Bensons For Beds - Crewe641
We're so pleased to hear that our team member was so helpful and advised you well without being pushy. It's wonderful that you were given the space to think before committing to a new mattress.
Thank you for your review - Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service, highly recommend. Couldn’t do enough for me.
15 July 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
We're so pleased you experienced excellent customer service and that our team couldn't do enough for you. Thank you for your high recommendation!
Team Bensons
Reply from Bensons For Beds - Crewe641
We are so pleased you found our team good and very friendly. We truly appreciate your kind words and positive feedback!
Team Bensons
Good service The delivery was very rushed and only…
The delivery was very rushed and only just made the time slot. Driver came in onto new carpets with outdoor shoes on. Otherwise everything else was spot on
9 July 2026
Reply from Bensons For Beds - Crewe641
We appreciate your feedback regarding the delivery timing and the driver's footwear. We are addressing these points with our team to improve our service.
The salesman was helpful and not pushy…
The salesman was helpful and not pushy on advised when asked after initial meet and greet.
8 July 2026
Reply from Bensons For Beds - Crewe641
We're so pleased to hear that our salesman was helpful and not pushy after your initial meet and greet. Thank you for your kind feedback!
Great delivery
The delivery guys we so helpful, polite, friendly and put the beds in separate rooms for me, great I'm a very happy customer
2 July 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
We're so pleased to hear that our delivery team was helpful, polite, and friendly, and that they placed your beds in separate rooms. It's wonderful that you're a very happy customer!
Team Bensons
Reply from Bensons For Beds - Crewe641
We're so happy to hear that the delivery was easy and that your son loves his top-quality new bed!
Team Bensons
Welcoming and friendly staff.
27 June 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
We're so pleased to hear that you found our staff welcoming and friendly. Thank you for sharing your positive experience with us.
Team Bensons
This was an excellent experience
This was an excellent experience, from the moment we entered the Crewe store. Jonathan was so helpful, without rushing us or pushing us. The communication after our order was very good. The delivery was on time and the assembly was perfect. Highly recommend
24 June 2026
Unprompted review
Reply from Bensons For Beds - Crewe641
We're so pleased to hear you had an excellent experience from the moment you entered our store. It's wonderful that our team was helpful and that communication was very good. Thank you for your high recommendation!
Team Bensons
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