The staff in Dumfries were very helpful and didn't rush me into a decision. The service which you offer that sets up the new bed and removes the old one is very helpful.
Company replied
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF Dumfries, Dumfriesshire, GB
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The staff in Dumfries were very helpful and didn't rush me into a decision. The service which you offer that sets up the new bed and removes the old one is very helpful.
Company replied
We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... See more
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... See more
Company replied
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... See more
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Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, United Kingdom
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We found our bed and mattress shopping experience very informative. We were encouraged to take our time to try out a range of mattresses for comfort before arriving at a decision. Whilst trying there, we were given time and space without anyone watching over us as we tossed and turned which was great. It gave us a little time to talk between ourselves. We did not feel pressured into buying there and then which we liked. We enjoyed hearing personal recommendations based on the staff member’s own experiences too eg. we came away with two new pillows as a result of a recommendation
Very helpful staff. Offered great advice while giving you space to try each mattress
Amazing customer service from start to finish everything was explained and after trying out the beds and the machine we realised what mattress works for us thankyou
Very helpful without being pushy. Gave us the information and time to reach our decision.
No hassle from sales assistant and we’re allowed to wonder around store without interruptions
The pleasant way in which Charlie took us through the procedure. You should treasure such an employee.
Charlie as previous chap, was very easy to talk to, gave advice but not in a pushy manner. Allowed me to lie on mattresses to test them with no pressure re time. Approachable, polite and knowledgeable.
Found that the help and time given by Charlie was excellent He is the sort of person that give you a good name
The sales person , Charlie was so very knowledgeable and very helpful.
We received good customer service. We had time to consider all the options and felt guided in the right direction.
The person serving us was very natural and didn’t give us the hard sell which can be off putting.
The only thing I would say which is negative is that the choice of wooden bed frames was limited.
Great easy no pressure knowledgable sales guy helped pick out best deal for my son
A warm welcome into the store and the professional knowledgeable sales team helped guide my choice of bed frame and mattress. I felt valued and listened to in the store and time was taken to explain products and encourage me to try out the mattresses. A very positive and great experience. Thank you 😊
I had a very good experience in the shop. Staff were friendly, knowledgeable and very helpful.
The member of staff was friendly and knew what he was doing, made the whole process easy and fast
The staff member took his time and accommodated us. He went above and beyond to make sure we got what we wanted and needed.
Very helpful man told us everything we needed to know about the matress base headboard
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