Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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See what reviewers are saying
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... See more
Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... See more
Company replied
Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... See more
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Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
566 reviews
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Warm welcome
We were warmly welcomed, the customer service was first class and the transaction was seamless. Looking forward to our purchase being delivered.
Special thank you to Nasim.
13 April 2026
Reply from Bensons For Beds - Farnborough648
Thank you for the wonderful review! Providing a warm welcome and seamless service is exactly what we aim for — we’ll be sure to pass on your thanks to Nasim.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Farnborough648
Really appreciate the review! Happy to hear our expertise helped
See you next time,
Megan | Customer Care Specialist😊
Bensons are the best.
Nasim was very knowledgeable about the products and which ones would suit our needs best. She explained the differences between each mattress, offered advice, gave us space to make our own decision with no pressure or "hard sell" and so made the whole experience relaxing and enjoyable.
11 April 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're so glad to hear that our team member's product knowledge and guidance suited your needs so well. It's great to know the experience was relaxing and enjoyable because of the no-pressure environment. Thank you for your review.
Team Bensons
Great customer service
10 April 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
Always use Bensons for Beds!
The salesman we saw in the Farnborough Gate branch was so helpful and clearly knew what he was talking about. He was a a great salesman, left us to ponder but ready to help with all our queries. The bed arrived as planned and we are very pleased with it.
4 April 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re so pleased to hear our Farnborough Gate team gave you such a positive experience. It’s great to know our salesperson struck the right balance—knowledgeable, supportive, and never pushy. We’re delighted your bed arrived as planned and that you’re very happy with it. Enjoy many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
I was very pleased with my delivery…
I was very pleased with my delivery from bensons for Beds as the two chaps that came were very polite and made sure that took their shoes off with walking on my bedroom carpet.
7 April 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re delighted to hear how pleased you were with your delivery. Our team will really appreciate your kind words—it’s great to know they were polite and took extra care with your home. Enjoy your new bed and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist 🛏️✨
Beds in bensons
The sales lady in the shop in Farnborough was excellent. Listened to my needs and gave me a good deal as well. Delivery was also excellent.
4 April 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re so pleased to hear our sales advisor at the Farnborough store listened carefully to your needs and helped you secure a great deal. It’s also fantastic to know delivery went just as smoothly. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist🛏️✨
Excellent servicefrom start to finish!
Staff in the shop were very knowledgeable and helpful. We were kept well informed of the delivery date and time. The delivery team were both courteous and friendly and went out of there way to ensure that the heavy mattress was installed without any damage to the walls or furniture in the house
1 April 2026
Reply from Bensons For Beds - Farnborough648
Thank you so much for your lovely feedback.
We’re really pleased to hear our in‑store team were knowledgeable and helpful, and that you felt well informed throughout the delivery process. It’s great to know our delivery team were courteous, friendly, and took such care installing your mattress without causing any damage.
We truly appreciate you choosing us and hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Great!
From start to finish the experience was easy. Everything was explained including payment options, how to care for the mattress and helpful updates before delivery. Delivery team called me the night before and they were spot on their estimate. They built the bed and took away all the packaging within 20 minutes.
1 April 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your 5-star review! It's great to hear the entire process was easy, from explaining payment options and mattress care to providing helpful delivery updates. We're glad the team was on time and efficiently assembled the bed, removing all packaging in just 20 minutes.
I was kept up to date with delivery…
I was kept up to date with delivery time and date.which they kept to.very impressed
4 March 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback Susan! 😊 We’re really pleased to hear you were kept fully informed and that delivery happened exactly as planned. Great to know you were impressed — enjoy your new bed,
Megan | Customer Care Specialist✨
Cannot fault
The Farnborough store staff were excellent, fully informative with no "sales pressure". Communications thereafter were continual, and the delivery quick, friendly and efficient. Cannot fault.
3 March 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for the fantastic feedback Alan! 😊 We’re delighted to hear the Farnborough team provided clear, pressure‑free advice, and that communication and delivery were quick, friendly, and efficient. It means a lot to know you couldn’t fault the experience — enjoy your new bed and sleep well,
Megan | Customer Care Specialist✨
Richard..
Richard..
Friendly, knowledgeable more importantly not pushy.. He allowed us time to review the prices of our two chosen options..
I suggested that an delegated area in the store should be considered for customers to sit have a coffee whilst pondering their choices..
21 March 2026
Reply from Bensons For Beds - Farnborough648
Thank you for the great feedback! We’re so pleased you enjoyed a relaxed, no‑pressure experience and had time to consider your options. We also really appreciate your suggestion — it’s a lovely idea and we’ll be sure to pass it on,
Megan | Customer Care Specialist
Was greeted well and had a laugh though…
Was greeted well and had a laugh though out was a very nice shop would go again
24 March 2026
Reply from Bensons For Beds - Farnborough648
Brilliant to hear! A good laugh and a great experience is what we love.
Until next time, thank you,
Megan | Customer Care Specialist
Generally an ok service
Generally an ok service. In store a lot of effort was put into making sure we got the right bed and we got discount in the sale. First delivery was ok but headboard was stained (rejected by the delivery team) A month later we got another headboard, condition wasn't perfect but accepted it as I didn't want to wait again for another delivery.
I think if the headboard was packaged better and more care taken then I would have given an extra star.
20 March 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback James. We’re really glad to hear the in‑store team took the time to help you choose the right bed and that you were able to take advantage of our sale discount.
We’re very sorry, though, for the issues with your headboard. It’s disappointing that the first one arrived stained and that the replacement still wasn’t in perfect condition — you shouldn’t have had to wait so long or feel you needed to settle for less than ideal.
Your comments about packaging and care are incredibly helpful, and we’ll be passing them on to the relevant teams so we can improve this going forward.
Take care,
Megan at Customer Care
New bed
Bit early to review as don’t get our bed until a few weeks but service from Nasim was excellent
17 March 2026
Reply from Bensons For Beds - Farnborough648
Thank you so much Gail! It may be a little early to review the bed itself, but we’re delighted to hear the service from Nasim was excellent. We really appreciate you sharing your experience and hope you love your new bed when it arrives,
Megan at Customer Care! 😊✨
Excellent customer focus
From entering the show room to look at a new mattress through to delivery the process has been fabulous.
Everyone has been polite and customer focused.
21 March 2026
Reply from Bensons For Beds - Farnborough648
Thank you so much Claire! We’re delighted to hear your experience—from browsing in the showroom to the final delivery—has been fabulous. It’s wonderful to know everyone you encountered was polite and truly customer‑focused. We really appreciate you taking the time to share your feedback with us,
Megan at Customer Care! 😊🛏️✨
From order to delivery everything went…
From order to delivery everything went smoothly and a very comfortable bed
21 March 2026
Reply from Bensons For Beds - Farnborough648
Thank you so much! We’re really glad to hear everything went smoothly from order to delivery, and even happier that you’re enjoying your very comfortable new bed. We truly appreciate your feedback,
Megan at Customer Care! 😊🛏️✨
Reply from Bensons For Beds - Farnborough648
Thanks for your feedback! We're glad your delivery arrived right on time — just how it should be!
We truly appreciate your feedback.
Megan at Customer Care
The fellow in the shop was very…
The fellow in the shop was very helpful. We ordered the bed we wanted. Got a date for delivery and everything went without any problems
9 March 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your lovely review! We’re delighted to hear the colleague in store was so helpful and that your order and delivery all went smoothly without any problems. We really appreciate your feedback,
Megan at Customer Care
Excellent service
7 March 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your wonderful feedback, thank you :)
Stewart - Team Bensons
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