Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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See what reviewers are saying
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
Company replied
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... See more
Company replied
Very knowledgeable staff member Tina. Introduced herself and then left us to look around. We then found her to ask her some questions.
Company replied
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
568 reviews
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Naveed is a star!
Naveed was very helpful and friendly, he made the experience enjoyable and simple
26 May 2026
Reply from Bensons For Beds - Farnborough648
We're delighted our team made your experience enjoyable and simple! Thank you for your kind feedback.
Team Bensons
From walking into store to delivery the…
From walking into store to delivery the service was great. Mattresses is perfect for me and I am incredibly grateful for the time the lady who served me gave me to find the right mattress based on the results from the machine used. Would highly recommend
4 May 2026
Reply from Bensons For Beds - Farnborough648
We're so pleased to hear you received great service from your store visit to delivery! It's wonderful that our team helped you find the perfect mattress. Thank you for your recommendation.
Team Bensons
Store staff very helpful and patient…
Store staff very helpful and patient with us and delivery team professional
24 May 2026
Reply from Bensons For Beds - Farnborough648
We're so pleased our team was helpful and patient. Thank you for your kind feedback!
Team Bensons
New mattress and exchange
Had great service when looking for new mattress. Unfortunately didn’t get on with my choice and took advantage of the 40 day exchange
Team in Farnborough store very helpful, ensured I took my time choosing alternative
Both delivery teams did a great job
22 May 2026
Reply from Bensons For Beds - Farnborough648
We're delighted to hear you received great service and that our team was helpful with your mattress exchange. It's wonderful that both delivery teams also did a great job!
Team Bensons
Great all round service from beginning…
Great all round service from beginning to end! Started off with a really perceptive sales person who got it just right! The delivery arrived during the time slot provided and the guys who did the delivery (Gary & Warren) were excellent in every way. Just love my purchase, it's so comfortable and got a brilliant nights sleep. Thanks to all who made the process so smooth!
8 May 2026
Reply from Bensons For Beds - Farnborough648
We're so pleased to hear you had such a great experience from start to finish! It's wonderful that our sales team was perceptive and that your delivery was excellent. We're especially glad you're enjoying your comfortable new purchase and getting brilliant nights of sleep. Thank you for your kind words!
Team Bensons - Jess
They did everything they said they…
They did everything they said they would, what else does a customer
want. Exellent service, welldone
everybody, the shop and the delivery
boys, brilliant.
10 May 2026
Reply from Bensons For Beds - Farnborough648
Love it! 😊 Exactly as it should be—thanks so much for the brilliant feedback✨
The salesman was fabulous.
12 May 2026
Reply from Bensons For Beds - Farnborough648
So glad to hear it! Thanks for the lovely feedback!
Really helpful and very patient with…
Really helpful and very patient with our constant pillow swapping etc….no pressure put on us for a sale just helpful and left decisions to us. Looking forward to better sleep.
12 May 2026
Reply from Bensons For Beds - Farnborough648
That’s lovely to hear! 😊 We’re so glad the team were patient and supportive—even through all the pillow swapping! No pressure, just helpful guidance and time to decide is exactly how it should be. Here’s to much better sleep ahead 💤✨
Good all round!
From going into the showroom and the beds arriving - all was good. The showroom employee was pleasant and efficient, helpful but not pushy. (Richard, I think). The delivery men were on time and kept us informed about when they would get to us. They took care in bringing the beds in and were polite and pleasant. The tracking system was excellent.
The beds seem really lovely. (Guest room so not slept in as yet).
4 May 2026
Reply from Bensons For Beds - Farnborough648
Thank you for the lovely review! 😊 We’re so pleased to hear everything—from the showroom visit with Richard to the smooth, well‑communicated delivery—went so well. It’s great to know the tracking system and care from the delivery team made a difference. We hope the guest room beds are just as lovely once they’re put to use! 🛏️✨
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to share your feedback. We are happy to hear that you found our team informative, patient, and understanding.
Team Bensons
The mattress is fine
The mattress is fine but when it was delivered I had three men the two older men John and Andy were lovely but the young man who I guess was a new guy in training used my toilet and urinated everywhere and somehow managed to drop my toothbrush behind the sink
8 May 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your feedback on the mattress and delivery. We're sorry to hear about the unacceptable incident involving our team member and the condition in which your bathroom was left. We'll address this internally to ensure it doesn't happen again.
Team Bensons
Very helpful!
I went to Bensons looking for a new mattress. Naveed asked if he could help and took me through the process. I could not have asked for better service. He was extremely helpful, did not rush me, and talked me through everything. Very satisfied with my experience.
3 May 2026
Reply from Bensons For Beds - Farnborough648
We're delighted to hear about the excellent service you received while choosing your new mattress! It's great that our advisor was so helpful and thorough. Thank you for sharing your positive experience with us.
Team Bensons
Impeccable customer service at Farnborough Store from Nasim
My partner and I have just ordered our mattress from the Farnborough store at Blackwater Shopping Centre. We had such excellent service from Nasim who took care of us and helped us assess our sleep styles to find the best solution. My partner has quite specific comfort needs for his back whereas I am all about the breathability of a mattress - Nasim helped us navigate this and nothing was too much trouble for her. I even left with an unplanned new pillow purchase as well as the mattress, because I wanted to take advantage of Nasim’s advice while she was with us.
2 May 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you and your partner had such a positive experience at our Farnborough store! It's great to know that our team member was so helpful in finding the perfect mattress and pillow to suit your individual needs. Thank you for your kind words.
We had an excellent experience in…
We had an excellent experience in Benson for Beds in Farnborough. We had Richie as our advisor who was brilliant. He didn't rush and was very patient. He sorted our delivery to our choice. Well done Richie .A big Thank you for your assistance and humour. From the 007 family.
24 April 2026
Reply from Bensons For Beds - Farnborough648
We're happy to hear you had an excellent experience in our Farnborough store! It's great that our advisor was brilliant, patient, and helpful with your delivery. Thank you for your positive feedback!
Team Bensons
Excellent delivery service
I left a 5* review when we ordered our bed. This review relates to delivery.
Delivery was between the timeslot they gave us. Received a call beforehand confirming delivery time. They got held up but still made a courtesy call to explain. The 2 men were polite, introduced themselves and followed instructions as to where the bed was to be placed. Assembly was perfect and they insisted on me checking the bed once it was all finished. They also took photos of the finished product. They were very careful not to damage the walls.
Excellent service.
1 May 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our delivery team provided excellent service, kept you informed, and ensured the bed was assembled perfectly. We appreciate you sharing your positive experience!
Team Bensons
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our team was helpful. Thank you.
Fantastic service
Fantastic service
Sale team were great and very helpful
Delivery team went above and beyond a credit to the company
27 April 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our sales team was helpful and that our delivery team exceeded your expectations. Thank you for acknowledging their dedication!
Team Bensons
The whole experience from purchase to…
The whole experience from purchase to delivery has been very smooth.
30 April 2026
Reply from Bensons For Beds - Farnborough648
We're so pleased to hear that your entire experience, from making the purchase to receiving your delivery, was seamless! 🙌
Team Bensons
Reply from Bensons For Beds - Farnborough648
Thank you! 😊 We’re glad you found the advice friendly and informative and that your experience was helpful and pleasant. Enjoy your purchase!
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback. We’re delighted to hear that you had a great experience and really appreciate you taking the time to let us know.
Thank you for your positive review – Lauryn at Customer Care 💜
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