Bensons For Beds - Farnborough648 Reviews 

564
TrustScore 5 out of 5

4.8

Unit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB


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Rated 5 out of 5 stars

Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... See more

Company replied

Rated 5 out of 5 stars

Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... See more

Company replied

Rated 5 out of 5 stars

Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!

Company replied

Rated 5 out of 5 stars

Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... See more

Company replied


Company details

  1. #77 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #30 of 87 best companies in Bedding Shop
  4. #28 of 86 best companies in Mattress Shop

About Bensons For Beds - Farnborough648

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom

  • 1252549783

4.8

Excellent

TrustScore 5 out of 5

564 reviews

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4.8

All reviews

(564)

25,052 reviews in the last 12 months

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Rated 5 out of 5 stars

The salesman recommended me top quality…

The salesman recommended me top quality products to suit my needs and he’s done a fantastic job. My back is not in pain anymore thanks to him. The delivery men also were efficient and quick. Did the job quicker than I had expected. I rate the whole experience wry highly. I will recommend to anyone who asks.

5 March 2026
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Reply from Bensons For Beds - Farnborough648

Mr Rai,

We're happy to hear the salesman's recommendations suited your needs so well and relieved your back pain. It's great to know the delivery team was efficient and quick. We appreciate your high rating and recommendation!

Team Bensons

Rated 5 out of 5 stars

Great experience

Tina helped us in store - she was great, very knowledgable and helpful! The delivery team, John and Lewis were also great - friendly and professional. Great experience from start to end! I can't review the mattress as of yet because it was just delivered today.

23 February 2026
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Reply from Bensons For Beds - Farnborough648

Thank you so much for your lovely review! We’re delighted to hear Tina took such great care of you in store and that you found her knowledgeable and helpful. It’s also wonderful to know John and Lewis provided friendly and professional service during delivery. We’re so pleased the whole experience was great from start to finish.
Megan at Customer Care

Rated 5 out of 5 stars

Customer service is first and foremost.

I have been going to Bensons for Beds for many years and their Customer Service is second to none. The staff are always helpful without being pushy, knowledgable about what they sell and always courteous.
The process of delivery is both efficient and seamless.
They inform the customer every step of the way. They provide an excellent tracking system of the delivery lorry and the driver rings when he is 30 minutes away.
What I like about Benson for beds is that they don't make you feel like just another order. Unlike most companies today, they still value their customers in providing an excellent service.

27 February 2026
Unprompted review
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Reply from Bensons For Beds - Farnborough648

Jane P,

We appreciate you sharing your long-term experience with us. It's great to hear that you've consistently found our customer service to be exceptional, with helpful, knowledgeable, and courteous staff. We're also glad you appreciate our efficient and seamless delivery process. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Mandie and Rob were fantastic they even…

Mandie and Rob were fantastic they even liked my tea and coffee

27 February 2026
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Reply from Bensons For Beds - Farnborough648

Really appreciate your feedback! Delighted Mandie and Rob took great care of you⭐
Hope to see you again in the future,
Megan at Customer Care

Rated 5 out of 5 stars

really good communication

really good communication, on time and u can track whereabouts on delivery day

27 February 2026
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Reply from Bensons For Beds - Farnborough648

Thanks so much for your 5 star review Ann-Marie! Wonderful to know the updates, timing and tracking all worked perfectly on delivery day.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care

Rated 5 out of 5 stars

Amazing experience!

Naveed really looked after us well. Nothing was too much trouble and I felt that he genuinely had our best interests at heart. Thank you Naveed!

25 February 2026
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Reply from Bensons For Beds - Farnborough648

Thank you for the lovely review! We’re so pleased to hear Naveed took such great care of you and went above and beyond. I’ll be sure to pass on your thanks — he’ll be thrilled!
Thanks for choosing us—we’re grateful!
Megan at Customer Care

Rated 5 out of 5 stars

Very pleased with the wardrobe

Very pleased with the wardrobe. Delivered in a timely manner by an excellent two man team.

19 February 2026
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Reply from Bensons For Beds - Farnborough648

Thank you for your lovely review! 😊 We’re so pleased to hear you’re very happy with your wardrobe. It’s great to know it was delivered in a timely manner by our excellent two‑man team. We really appreciate your feedback,
Megan at Customer Care

Rated 5 out of 5 stars

Benson Farnborough

The person who helped us in store was very helpful and polite , made sure we had all we needed, gave us clear delivery times and instructions .

21 February 2026
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Reply from Bensons For Beds - Farnborough648

We appreciate your positive feedback. We're happy to hear that the person who assisted you was helpful and polite and provided clear delivery information and instructions.

Stewart - Team Bensons

Rated 5 out of 5 stars

Extremely recommended

Extremely recommended . Very quick for delivery and good prices. So happy for the purchase.
Khatereh

18 February 2026
Unprompted review
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Reply from Bensons For Beds - Farnborough648

We appreciate you sharing your feedback! We're so happy to hear that you found our delivery quick, prices good, and are happy with your purchase.

Stewart - Team Bensons

Rated 5 out of 5 stars

Excellent product & excellent service

Excellent product & excellent service. The sales team & delivery team were helpful & pleasant. Delivery was on time with several texts to inform of schedule.

19 February 2026
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Reply from Bensons For Beds - Farnborough648

We appreciate your positive feedback! We're happy to hear that you received excellent service and enjoyed our product. It's great to know our teams were helpful and pleasant, and the delivery was on time.

Rated 5 out of 5 stars

Good customer service in store and at…

Good customer service in store and at point of delivery and assembly. Would definitely recommend.

16 February 2026
Unprompted review
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Reply from Bensons For Beds - Farnborough648

We appreciate your positive feedback! We're so happy to hear you received good customer service during delivery, assembly, and in-store. Thank you for recommending us!

Rated 5 out of 5 stars

5 Stars – Exceptional Service from Start to Finish

I recently purchased a double Ottoman bed from Bensons for Beds, and I couldn't be happier with the entire experience.

From the moment the van arrived, the delivery drivers were incredibly courteous and professional. They handled the heavy components with care and ensured they didn't scuff any walls or flooring while moving through the house.

The build itself was handled efficiently and with great attention to detail. It’s a relief to have the Ottoman mechanism working perfectly right out of the gate without having to tackle the assembly myself! The team was polite, tidy, and made sure I was happy with the placement before they left.

The quality of the bed is fantastic, but the top-tier service is what really stood out. I would definitely buy from Bensons for Beds again and highly recommend their delivery and assembly service to anyone looking for a stress-free upgrade.

16 February 2026
Unprompted review
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Reply from Bensons For Beds - Farnborough648

We're happy to hear that you had a wonderful experience with our delivery and assembly service. It's great to know that our team was courteous, professional, and efficient, and that you are pleased with the quality of your new Ottoman bed. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very good delivery team

10 February 2026
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Reply from Bensons For Beds - Farnborough648

We're so happy to hear that you had a very good experience with our delivery team. We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Excellent customer service in store and…

Excellent customer service in store and Excellent service with the delivery

13 February 2026
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Reply from Bensons For Beds - Farnborough648

We appreciate your positive feedback! We're delighted to hear you experienced excellent customer service in our store and with the delivery.

Rated 3 out of 5 stars

The shop staff were amazing

The shop staff were amazing, knowledge and extremely helpful with no pressure to buy.. the delivery driver did not call 30 mins before arriving at my address, and they were extremely offended as I asked them to lift my old mattress off and move it 3 paces away to lean on the wall. I love alone so couldn't lift it. They were in a rush, not, helpful or friendly, and barged through my home with a heavy mattress as quickly as they could. In fact the exact opposite to the shop staff.. not a pleasure to deal with

13 February 2026
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Reply from Bensons For Beds - Farnborough648

We appreciate your feedback and are glad the shop staff were helpful. We're sorry the delivery experience did not meet expectations, especially regarding communication and assistance with the old mattress. We'll address this to improve our delivery service.

Rated 5 out of 5 stars

Our mattress arrived on the date …

Our mattress arrived on the date given, kept us updated on delivery time

10 February 2026
Unprompted review
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Reply from Bensons For Beds - Farnborough648

We're happy to hear that our delivery service met your expectations by keeping you informed about your mattress arrival. Thanks for your feedback!

Rated 5 out of 5 stars

Very happy

Carl and Scott delivered on time and I was very happy with their service.

9 February 2026
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Reply from Bensons For Beds - Farnborough648

We're happy to hear that our delivery team provided punctual service that met your expectations. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great service in the shop

Great service in the shop. Great knowledge and not pushy. Delivery guys were also great. Polite and friendly.
Great communication throughout. Really impressed- thank you.

5 February 2026
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Reply from Bensons For Beds - Farnborough648

We appreciate your feedback! We're happy to hear that you received great service and knowledge in the shop and that our delivery team was polite and friendly. Thank you!

Rated 5 out of 5 stars

i knew what i wanted when i entered the…

i knew what i wanted when i entered the shop so it was really helpful they remembered me from the last sale. Great communication. the only thing i wasnt made aware of is the money off OR a cleaning kit so i have now got two cleaning kits where as id rather of had the money off but wasnt given the option and after explaining my situation i thought i would have been.
Luke and paul on delivery were amazing so friendly, tidy and patient with the children and their many of questions!

7 February 2026
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Reply from Bensons For Beds - Farnborough648

We're glad you enjoyed your experience and that our team was helpful. We appreciate your feedback regarding the cleaning kit and the missed opportunity for a discount. We'll review this to improve our communication. We're happy to hear that the delivery team was amazing!

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