I wandered in to have a look at small double beds. Whilst looking Paul asked me if I needed any advice/help, I asked him about Sealy and he showed me where they were. He even went to find a roll of... See more
Company replied
Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
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See what reviewers are saying
Paul arranged everything for us to collect our new bed. He showed great customer service and we will definitely return when we need new beds. Explained the extra care package and ensured we had a good... See more
We were served by Marshall who was extremely helpful and professional. We were invited to try out the matress sleep Pro system to see which type of matress would be best for us. We were shown around a... See more
Company replied
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
Company replied
Company details
- #76 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
315 reviews
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Reply from Bensons For Beds - Folkestone411
Thanks for the feedback! We’re glad the in‑store team took great care of you — and we’re sorry the delivery side didn’t match that. We’ll work on it,
Megan | Customer Care Specialist💜
We had a good experience in getting a mattress
We had a good experience in getting a new mattress from Bensons for beds. We were served by Samantha who spent her time getting us the most comfortable and suitable mattress for the money. The whole process from delivery to collection of old mattress was done smoothly and efficiently. Now sleeping much better each night so many thanks to Sam.
21 February 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thank you for taking the time to leave such a lovely review Dennis! We’re delighted Samantha helped you find the perfect mattress for comfort and value. It’s great to hear the delivery and collection all went smoothly too. Even better that you’re now sleeping much better each night — that’s exactly what we hope for. Big thanks from all of us,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Folkestone411
Thanks for letting us know. We’ll stop contacting you — and we appreciate the time you’ve already taken to leave a review,
Megan at Customer Care
Great customer service
Great customer service , friendly gave good advice . Made it easy to choose the mattress I was looking for
2 March 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thanks so much Mrs Kingsbury! We’re glad you enjoyed the great customer service — happy to hear the advice helped make choosing your mattress nice and easy!
Sleep well,
Megan at Customer Care💜
Arrived on time and both men were…
The manager was superb in assisting us when we visited the show room.
Delivery was on time and both men were deligent, polite and were careful not to cause any damage to the house while carrying the new bed and during installation.
Overall service was excellent.
22 March 2026
Reply from Bensons For Beds - Folkestone411
Thank you so much for your wonderful feedback! We’re delighted to hear the manager gave you superb assistance during your showroom visit. It’s great to know your delivery arrived on time and that the two delivery team members were diligent, polite, and careful while installing your new bed. We’re thrilled the overall service was excellent. Thank you for taking the time to share your experience,
Megan at Customer Care! 😊✨
So helpful
So helpful and the diagnostic bed was spot on for my new bed reccomendation.
7 March 2026
Reply from Bensons For Beds - Folkestone411
Thank you so much Tony! We’re really glad to hear the team were so helpful and that the diagnostic bed matched you perfectly with your new mattress. It’s great to know the recommendation was spot on! We really appreciate your feedback,
Megan at Customer Care!
From choosing our mattress with Joe at…
From choosing our mattress with Joe at the Folkestone branch to an excellent delivery, we were very impressed.
16 March 2026
Reply from Bensons For Beds - Folkestone411
Thanks for the wonderful review Joanne! So glad Joe helped you find the perfect mattress and that delivery was spot‑on too. We love hearing how impressed you were from start to finish!
Sleep well,
Megan at Customer Care💜
Had a great experience from the start
Had a great experience from the start, got greeted with respect and felt supported by Marshall in what me and my partner were looking to buy!
16 March 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Love this Ed! 😊 So glad you were welcomed with respect and that Marshall supported you both in finding exactly what you were after. Sounds like a great experience from start to finish.
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Folkestone411
Thank you for giving us 5 stars! We’re so glad to hear our staff were very helpful. Really appreciate your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Sandra McKen,
We're glad you found our team professional. Thank you for your positive feedback; we appreciate it.
Team Bensons
Reply from Bensons For Beds - Folkestone411
Mr Davis,
We appreciate your kind words! We are so glad to hear that our staff member provided you with amazing assistance during your visit.
Team Bensons
Lovely staff who were helpful and…
Lovely staff who were helpful and patient but not pushy. There was no pressure for us to make a decision or to purchase anything, simply a friendly ear if needed. More salespeople should be like this! And yes, we did buy the bed!
2 February 2026
Reply from Bensons For Beds - Folkestone411
Emma,
We're delighted to hear that our team was helpful, patient, and not pushy. It's wonderful you felt no pressure and had a friendly experience. We appreciate your positive feedback and that you bought a bed from us!
Team Bensons
Very friendly and knowledgeable service
26 February 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
Thank you for your feedback Vic! We’re delighted to hear you received very friendly and knowledgeable service. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Thank you for giving us 4 stars! We appreciate your kind review
Best Wishes,
Megan at Customer Care
Pleasant sales personnel
Pleasant sales personnel, great advice and pointing out savings.
20 February 2026
Reply from Bensons For Beds - Folkestone411
Really appreciate your feedback Peter! Delighted the advice and savings were clearly explained.
Wishing you all the best until next time,
Megan at Customer Care⭐
They were efficient
They were efficient . Very Friendly and Helpful. Took off their shoes to come in to the flat. We could not fault the delivery but you need to sort out your records. I have already completed the survey and sent it back. Have better things to do than send it twice.
16 February 2026
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you found our team efficient, friendly, and helpful. We appreciate your positive feedback regarding the delivery. We apologise for the survey issue and will review our records process. Thank you for your positive review Christopher – Lauryn at Customer Care 💜
Samantha made my wife & i very welcome…
Samantha made my wife & i very welcome at the store. Looked after us. Helped choosing the right mattress for us.
Well done Samantha your a god send to the store
Thank you very much
17 February 2026
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you and your wife felt welcome in our store and that our team member helped you choose the right mattress. We appreciate your positive feedback!
Good experience at Bensons for Beds
We were welcomed into the store and received lots of expert help and advice. There is a huge choice of beds and mattresses but Sam, the lady who looked after us, made it easy to make a decision. Her knowledge of all things beds was invaluable. Would recommend Bensons for Beds.
4 February 2026
Reply from Bensons For Beds - Folkestone411
We're happy to hear you felt welcomed and received expert help in our store. It's great to know that our team member's knowledge made your decision easier. Thank you for your recommendation!
Great
I dont normally write reviews for shops, because nothing is ever really worth writing about. But Damian was such a lovely and helpful man who was so easy to talk to and made finding a matress very very easy and for the lowest price he could. So thank you!!
2 February 2026
Reply from Bensons For Beds - Folkestone411
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that your mattress-finding experience was easy and enjoyable. It's great to know that our team member was helpful and provided you with a great price.
Great choices and very helpful…
Great choices and very helpful knowledgeable staff. I am very happy with my choice
5 February 2026
Unprompted review
Reply from Bensons For Beds - Folkestone411
We appreciate your feedback and are happy you found great choices with our helpful and knowledgeable staff. We're glad you are happy with your choice.
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