Great staff in the Team Valley store. Delivery was as planned and on time. The delivery guys were friendly and fast. Old mattress out and new mattress installed all in 5 minutes. Brilliant service.
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
Bought a bed from bensons 5 years ago and had no hesitation using them again. The service is top class from start to finish and so much choice
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #42 of 114 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
199 reviews
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The manager was very helpful ,helping…Good products but expensive!
The manager was very helpful ,helping us choose appropriate pillows.Even though I found the product to be very expensive!
23 October 2025
Reply from Bensons For Beds - Gateshead
We're glad the manager assisted you in selecting pillows. We appreciate your feedback and understand your concern about the product's price.
We’re so glad you had a great experience,
Megan at Customer Care
Steve took us right through the process…
Steve took us right through the process start to finish explaining all the aspects of finding the perfect bed for our budget. He wasn’t pushy & explained how using all the tools in store would help us find the right bed for us , which we done with his guidance.
19 October 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that the process of finding the perfect bed, within your budget, was made easier with our guidance. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great beds
Lovely staff, no pressure was able to have a look around and staff there when needed and gave good advice
15 October 2025
Reply from Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear that our staff was lovely, not pushy, available when needed, and gave good advice. Thank you for your review – Lauryn at Customer Care 💜
Very helpful & knowledgeable
Very helpful & knowledgeable lady helped me choose my mattress. Delivery with 2 hour slot, great.
11 September 2025
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re glad our helpful and knowledgeable team member assisted you and that the delivery slot worked well for you.
Kind regards,
Megan
The Bensons for Beds Care Team
My experience with Bensons was…
My experience with Bensons was fantastic from going to the showroom and selecting my mattress to delivery the company were professional and kept me informed of delivery dates etc.
The crew delivering the mattress were respectful of my home and carried out their job with expertise
I am very happy with the purchase of my mattress which is a quality item should I need another mattress in the future Bensons will be my first port of call
3 October 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your fantastic feedback! We're delighted to hear your entire experience—from showroom visit to delivery—was professional and smooth. We look forward to assisting you again in the future!
Take care,
Megan at Customer Care
Your salesman Andrew was brilliant and…
Your salesman Andrew was brilliant and very thorough. Measured us for our mattresses and demonstrated the bed I chose.
2 October 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind feedback! We're pleased to hear Andrew was thorough and helpful throughout your purchase.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We're so glad we could assist you effectively with your selection and order. Thank you for your positive feedback; it means a lot to us!
Thank you,
Lauryn at Customer Care
Excellent staff and good service
28 September 2025
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are happy to hear that our staff provided excellent service during your visit with us.
Thank you,
Lauryn at Customer Care
New bed, mattress & headboard
We purchased a new bed, headboard and mattress yesterday for our grandaughters. The service we received in Metro Retail Park Gateshead was second to none. Louise the sales representative was lovely, she was very friendly and efficient she was very knowledgeable and informative about the beds and mattresses. She was helpful without being pushy....which always puts us off. We will make Bensons for Beds our first port of call for any future bed purchases. If we could give 11/10 we would! Thanks again to Louise and Bensons for Beds. 😊
25 September 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear about the positive experience you had purchasing beds for your granddaughters. It's great to know that our sales representative was so knowledgeable and helpful without being pushy. We appreciate you sharing your positive feedback.
Thank you,
Lauryn at Customer Care
Andy in the Gateshead store was…
Andy in the Gateshead store was extremely helpful, informative & friendly. Great service, not pushy & would return again in the future.
16 September 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience at our Gateshead store. We're happy to hear that you found our service helpful, informative, and friendly. We look forward to your return!
Thank you,
Lauryn at Customer Care.
Great experience buying new mattress
Great experience buying new mattress. Assistant called Jan was very knowledgeable and friendly. Talked through offers etc but left us to try different options which was great. Woukd definitely recommend.
12 September 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for the positive feedback! We are thrilled to hear that you had a great experience with our team, especially Jan. We pride ourselves on our knowledgeable and friendly staff and are happy to hear that they were able to assist you in finding the perfect mattress. Thanks for recommending us! Sweet dreams on your new purchase. 😴
Helpful, charming service
Karen was charming and knew the product thoroughly. She answered all my questions fully and was always polite and respectful. The product sold itself, Karen was not pushy, but showed all the capabilities of the product.
9 September 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful, knowledgeable, and respectful. We value your feedback on the service provided!
Best Wishes,
Megan at Customer Care
Great service again
Great service again. Explained well and took time showing products. Good conversation. Felt valued and appreciated. Thank you Araf at Team Valley.
6 September 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience! We're so glad to hear that you felt valued and appreciated, and that our team member explained and showed the products well.
Thank you,
Megan at Customer Care
The mattress was delivered on time with…
The mattress was delivered on time with great care
4 September 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that your mattress was delivered punctually and with great care. Thank you for your positive feedback, Megan at Customer Care
Store was welcoming from the off set
Store was welcoming from the off set.
Sale rep, Andrew was fantastic. Showed me everything there was to the process of buying a bed and mattress.
Loved my experience
3 September 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our store welcoming and that you enjoyed the assistance provided during the bed and mattress buying process. Thank you for your positive feedback, Megan at Customer Care
The lady who served us was very helpful…
The lady who served us was very helpful and wasn’t pushy
28 August 2025
Reply from Bensons For Beds - Gateshead
We're glad you enjoyed your experience with our team member! Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are so glad you were happy with our clean environment and good service!
Take care, Megan at Customer Care
My experience at Bensons-for-Beds was…
My experience at Bensons-for-Beds was excellent 👌👏👍We were served by Andrew. What a wonderful person,very friendly,helpful,knowledgeable about his job.He helped us choose the right bed, mattress and pillows. I'm very grateful for the mattress and pillows inspection as I have a back problem. If is wasn't for his advice we would have chosen the wrong size of drawers at the sides of the bed which would have caused inconvenience in the future.
29 August 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had an excellent experience. It's great to know that our colleague was friendly, helpful, and knowledgeable, assisting you in choosing the right bed, mattress, and pillows. We appreciate you mentioning the advice regarding the drawers. Thank you for your positive feedback, Megan at Customer Care
The person who served us ( Peter) was…
The person who served us ( Peter) was very knowledgeable, helpful and patient. We didn't feel under any pressure to rush our decision. We left the store feeling satisfied and happy. We also appreciate all the other services on offer such as bed assemble, removal and recycling off the old bed.
27 August 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your positive experience. It's great to hear that our team member was helpful and patient, ensuring you felt comfortable with your decision. We're also glad you value our additional services. We appreciate your feedback, Megan at Customer Care
Great Service
excellent friendly service from ordering to delivery
delivered on time no issues
all packaging removed - no assembly problems
22 August 2025
Reply from Bensons For Beds - Gateshead
We're so happy to hear about the excellent and friendly service you received from our team, from the moment you placed your order to the prompt delivery. We appreciate your feedback, Megan at Customer Care
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