Great staff in the Team Valley store. Delivery was as planned and on time. The delivery guys were friendly and fast. Old mattress out and new mattress installed all in 5 minutes. Brilliant service.
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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See what reviewers are saying
We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
Bought a bed from bensons 5 years ago and had no hesitation using them again. The service is top class from start to finish and so much choice
Company replied
Company details
- #75 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
199 reviews
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Bought £300 child’s bed and £200…
Bought £300 child’s bed and £200 mattress 8 months ago , and was told there was a 1 year guarantee..
When the bed was assembled by a friend with vast knowledge of assembling pre packaged goods he did think the chipboard panels were not very well made but it did seem sturdy as it was built in place ..
We have just decorated the room and as we had to move the bed away from the wall I had two men with experience in removing furniture lift it out of the way , as soon as the bed was lifted off the floor the whole underside including the supports broke away rendering the bed useless..
called bensons for beds emailed them the documents and pics of damage which clearly show how brittle the chipboard was all I got from them was that it was my fault for moving it and they we must of moved it wrong !!!. The two men who moved it both have done handling and lifting courses for there jobs and have moved hundreds of beds and even they said they have never seen this happen before …
Obviously bensons don’t care that we now don’t have a bed for our daughter to sleep on and don’t want to admit the product is poorly made so they now won’t do anything to help and say it’s our fault , since when do u buy a bed knowing your never going to be able to move it and if it hadn’t been against a wall this could of happened while my daughter was on the bed causing her injury !!!… never ever going to buy from them again after this nd now im getting in touch with trading standards as this is disgraceful
17 August 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate you bringing this to our attention. We're sorry to hear about the damage to the bed and the issues you experienced with our customer service. We'll review the details you provided and investigate this further. Your feedback is valuable as we always want to improve our products and services. Thank you,
Megan at Customer Care
Absolutely brilliant
Very lovely staff and brilliant knowledge of everything felt very valued and very happy with my purchase. excellent all round
14 August 2025
Reply from Bensons For Beds - Gateshead
We appreciate your kind words! We're happy to hear that you felt valued and were pleased with your purchase, especially with our staff's knowledge. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our shop floor display excellent and comprehensive. Thank you for your positive feedback, Megan at Customer Care
Great experience
The staff were very helpful and knowledgeable, we had a great experience and are very happy to purchase from Bensons. Louise from Gateshead was very helpful and made the process so easy
4 August 2025
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words, we are thrilled to hear that you had a great experience with our staff. We pride ourselves on providing knowledgeable and helpful service, and we are happy to have Louise on our team. It was a pleasure doing business with you, Megan at Customer Care
Excellent bed and so comfortable to lie…
Excellent bed and so comfortable to lie on. Staff were very helpful too.
8 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're thrilled to hear that you enjoyed our bed and that our staff provided helpful service. Thank you for choosing us and we hope to see you again soon, Megan at Customer Care
Very friendly and very helpful
Very friendly and very helpful in helping me choose a bed. This is my third time at bensons wouldn't go anywhere else as staff has your best interest at heart.
28 July 2025
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind review! We are thrilled to hear that you had a great experience at Benson's and that our staff was able to assist you in finding the perfect bed. We appreciate your loyalty and look forward to seeing you again, Megan at Customer Care
Excellent customer service
We were served by Karen at your Team Valley store. She was one of the most nicest people I’ve ever come across. Her knowledge with all things beds is invaluable and a credit to your company. She took the time out to understand our needs and gave excellent advice.
24 July 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for taking the time to share your positive experience with Karen at our Team Valley store! We are thrilled to hear that she provided invaluable knowledge and excellent advice for your bedding needs. We will be sure to pass on your compliments to Karen and we hope to see you again soon, Megan at Customer Care
Helpful staff member.
20 July 2025
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind review! We take pride in our team's dedication to providing helpful and attentive service to all our customers. We look forward to seeing you again soon! Megan at Customer Care😊
Great service
Great welcome, very knowledgeable and never felt pressured. Andrew talked us through all our options and customised the package to our specification. Fabulous service. Highly recommend.
10 July 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words, we are delighted to hear that Andrew provided you with exceptional service Thank you for recommending us, we look forward to helping you again in the future, Megan at Customer Care
Very helpful and courteous staff all…
Very helpful and courteous staff all throughout the process
8 July 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for taking the time to leave us this amazing review! We pride ourselves on having a helpful and courteous staff, and we're so happy you experienced that during your visit. It was a pleasure seeing you. Come back and see us again soon, Megan at Customer Care
Mattresses
Lee & Stew who delivered our items, were on time, courteous, friendly, efficient, respectful of our property & a credit to the company
4 July 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for sharing your positive experience with our delivery team, Lee & Stew! We take pride in providing prompt, friendly, and professional service. We appreciate your kind words and look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We're so glad our staff was able to assist you and that you received your order quickly. We strive to provide excellent service to all of our customers.
Thank you for choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We appreciate your amazing review Gillian! We are happy that you had a positive experience with our staff. Take care, Megan at Customer Care
I was given all the help and…
I was given all the help and information I needed from Andrew and actually put an order for my new bed to be delivered next month.
26 June 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you received the help and information needed to place your order. Thank you for sharing your positive experience; we appreciate it! Take care, Megan at Customer Care
Poor quality 5 year guarantee
Medium/firm mattress started softening over the past year, 3 years old....not a problem I thought. 5 years guarantee.
No such luck....independent engineer has guide from manufacturer about sag and settlement. It's not sagging but foam just doesn't support my weight the way it used to..benson state its just the way it is....sorry bensons, a poor response, why not just give a 1 year guarantee then you would know what your getting.
5 year guarantee covers manufacturing quality only. So if its the poor quality products that are used its tough luck
1 June 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate you bringing this to our attention Mark. We're sorry the mattress comfort deteriorated and that the guarantee process didn't meet your expectations. We'll review your feedback to see how we can improve our products and service.
Thank you, Megan at Customer Care
Neal is a credit to your store!
Neal at Bensons for Beds in Gateshead was fantastic. Me and my partner have never bought a bed before, and just wandered in looking a bit lost. Neil was friendly, and even though my knee jerk reaction when someone asks if youre okay is to respond "just looking thanks!", he said that wasn't a problem, and gave us some information about their mattress machine which helps figure out what firmness you prefer if we needed it, as well as a brief outline of the shop so we knew what was where. We used the machine and figured out what we were looking for, then Neal kindly left us to it for a look which I thought was great. He was very knowledgeable and took our needs into consideration, and we ended up buying one of the beds he recommended, and will have delivery in 3 weeks!
25 June 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience at our Gateshead store. We're happy to hear that our colleague was helpful and informative while you were choosing your first bed. We're glad they could assist you in finding the perfect bed and that you're pleased with your purchase. Take care Miss Laws, Megan at Customer Care
New mattress…
Excellent service and the assistant was very knowledgeable and went through everything with us to help us choose the right mattress for us very pleased
20 June 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that our assistant's knowledge helped you choose the right mattress. We appreciate your positive feedback and are pleased you were very satisfied with our service. Take care, Megan at Customer Care
Mattress Shopper.
Called into team valley gateshead branch to buy a new mattress. Andrew was the man who served me and he was excellent. Nothing was too much trouble no matter how many questions i asked or mattresses i tried. He really knew his product info and helped me buy the right one for me. Thank you Andrew. Jackie Thompson.
16 June 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had such a positive experience at our Gateshead branch. We appreciate you taking the time to share your feedback and we're so glad that our team member was able to help you find the perfect mattress.
Take care, Megan at Customer Care
Andrew was a perfect salesman
Andrew was a perfect salesman - knowledgeable and friendly. We used the tester bed which gave us a read out of what mattress was suitable for us. The whole experience was fantastic
14 June 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're glad you enjoyed your experience and found the salesperson knowledgeable and friendly Rachel. It's great to hear that the tester bed helped you find a suitable mattress. Thank you for your positive feedback, Megan at Customer Care
New mattress
Karen who helped us is very knowledgeable, friendly ,patient,thorough & a credit to the company
10 June 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our team member to be knowledgeable, friendly, patient, and thorough. We appreciate you acknowledging their dedication and thank you for your positive feedback. Take care, Megan at Customer Care
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