Great staff in the Team Valley store. Delivery was as planned and on time. The delivery guys were friendly and fast. Old mattress out and new mattress installed all in 5 minutes. Brilliant service.
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
Bought a bed from bensons 5 years ago and had no hesitation using them again. The service is top class from start to finish and so much choice
Company replied
Company details
- #75 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #28 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
199 reviews
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Just the right amount of attention from…
Just the right amount of attention from Stuart in Bensons. Helpful information and knowledge of products was impressive. Very happy.
27 May 2025
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback Mrs O'Grady! We're happy to hear that you received the right amount of attention and found the information helpful. We hope to see you again soon, Megan at Customer care
Great service & goods
Great service, choice and great friendly staff with exceptional beds at reasonable prices.
…… and a great nights sleep - well worth it !
Would sincerely recommend Bensons
29 May 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your positive experience! We're happy to hear that our staff provided great service and selection at reasonable prices. Thank you, Megan at Customer care
being very patient and explaining…
being very patient and explaining thoroughly about the products.
25 May 2025
Reply from Bensons For Beds - Gateshead
We're glad to hear that our team was patient and thorough in explaining our products. Thank you for your positive feedback; we appreciate it, Megan at Customer care
Reply from Bensons For Beds - Gateshead
Thank you for your amazing 5 star review Mr Potts. Take care, Megan at Customer Care
Delivered on time no problems
Delivered on time no problems. The delivery guys were friendly, quick and efficient very helpful.
15 May 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We strive to provide timely and exceptional service to all of our customers. We're glad to hear our delivery team left a positive impression. Thank you for choosing our business! 🚚😊 #customerlove #timelydelivery #happycustomers
#1 Sales Advisor - Team Valley
The whole experience from start to finish was so simple and our amazing sales advisor made us feel so welcome! Andrew in the Team Valley store was an absolute star… we will always go to that store for any future help or purchases
10 May 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We strive to make every customer feel welcome and provide a seamless shopping experience. We'll make sure to pass along your compliments to Andrew and the rest of our team at the Team Valley store. We can't wait to assist you with any future needs or purchases.
Brilliant
Store assistant Stuart at team valley was great and Daz and Adam excellent deliverymen 😊
9 May 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for the amazing feedback! We are so glad to hear that Stuart was able to provide great assistance and that Daz and Adam delivered your items with excellence. Our team is dedicated to providing top-notch service to our customers. 😊
The store staff were friendly and not…
The store staff were friendly and not overpowering and explained the options clues and honestly and the lady who dealt with our purchase ( Janice) was very helpful
29 April 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We are thrilled to hear that our staff, especially Janice, provided you with excellent service. We aim to make your shopping experience as positive and enjoyable as possible. We appreciate your feedback and look forward to seeing you again soon!
Sleep well,
Team Bensons💜
Kennedy Ottoman base and mattress
Purchased a Kennedy Ottoman base and Sandown orthopaedic mattress. Took a month from order to delivery; that was more than acceptable.
Price and product quality was excellent and the communications from ordering to delivery were fantastic.
The delivery team (Stew and Lewis) were brilliant - friendly and efficient; can’t fault them.
29 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your amazing review! We're thrilled that you had a great experience with our products and team. We strive to provide excellent communication and top-notch quality products. We'll be sure to pass along your kind words to Stew and Lewis. Thank you for choosing us!
Sleep well, Team Bensons💜
The help I got was amazing and…
The help I got was amazing and extremely helpful.The explanation about everything I wanted and how I could do it was great.I went in there for a quote and I will definitely go back to buy my dream bed:)
26 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for sharing your positive experience with us! We are thrilled to hear that our team provided amazing and helpful assistance. We can't wait to help you make your dream of owning the perfect bed a reality. See you soon!
Team Bensons💜
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We are dedicated to providing exceptional service and tailoring our expertise to meet your needs. It was a pleasure to welcome you in our store.
Sleep well, Team Bensons💜
Paul at Gateshead
Paul at Gateshead was very professional, helpful and understanding of the importance of the time line for me for my delivery, albeit needing to be delivered at this time but it is due in May. He is an asset to Benson for Beds
28 April 2025
Reply from Bensons For Beds - Gateshead
Thank you for the kind words, we're so glad Paul was able to assist you with your delivery timeline. It's our priority to provide excellent service and we appreciate your feedback. We'll be sure to let Paul know he's an asset to our team!
Sleep well,
Team Bensons💜
The guy that served us was great
The guy that served us was great, made sure we saw a good selection and then based on our feedback recommended a good bed and mattress. I think he was called Mark, really good bloke
25 April 2025
Reply from Bensons For Beds - Gateshead
Thank you for the kind words! We're so glad that Mark was able to help you find the perfect bed and mattress. We'll be sure to pass along your compliments to him.
Sleep well,
Team Bensons💜
excellent company excellent beds / mattresses / etc
very friendly staff with a wealth of knowledge
22 April 2025
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words! We're thrilled to hear that our staff provided you with exceptional and knowledgeable service. We truly value your support and appreciate you taking the time to leave this review. We look forward to seeing you again in the future! 😊 Sleep well, Team Bensons💜
From purchase to delivery
From purchase to delivery, great service, kept informed, delivery team exceptionally helpful
25 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your positive review! We are thrilled to hear that our team provided outstanding service from start to finish. Our goal is to always keep our customers informed and ensure a smooth delivery process. We appreciate your business and hope to see you again in the future.
Sleep well, Team Bensons💜
Very helpful and knowledgeable advisor
Very helpful and knowledgeable advisor, who was spot on on what she recommended
25 April 2025
Reply from Bensons For Beds - Gateshead
Thank you for your review! We are thrilled to hear that our advisor was able to provide you with helpful and spot-on recommendations. We pride ourselves on having knowledgeable team members who are dedicated to helping our customers. Thank you for choosing us!
Sleep well, Team Bensons💜
First class service in store
First class service in store, helpful and pleasant staff. Plenty of information when asked for and left to browse if you want after initial greeting.
24 April 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! Our team takes pride in providing top-notch service and making sure our customers have a great experience. We're glad you enjoyed browsing at your own pace after being greeted. We appreciate your business and hope to see you again soon! Sleep well, Team Bensons💜
Fantastic service.
Fantastic service from the minute we stepped in to the store to completed delivery. Staff were friendly and helpful, we received regular updates about our order and our bed was delivered on time. We love the quality of our bed and we highly recommend Bensons for beds.
23 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for the glowing review! We are thrilled to hear that our friendly and efficient service resulted in a perfect bed buying experience for you. Enjoy your new bed and thank you for recommending us! Sleep well, Team Bensons💜
We spoke to the salesman ( Andrew ) for…
We spoke to the salesman ( Andrew ) for a few minutes telling him what we need in a mattress and within 5 minutes we had picked our mattress
8 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind review! Our sales team is dedicated to helping our customers find the perfect mattress and we are thrilled to hear that Andrew was able to assist you quickly and efficiently. We appreciate your business and hope you enjoy your new mattress!
Excellent service
Karen our sales advisor at the Team Valley, Gateshead was excellent. She never rushed us and totally understood our needs. Now looking forward to a good nights sleep.
We also noted how professional the other sales members were with other customers. They all know their stuff on all the mattresses, pillows etc.
11 April 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for choosing our store and for your kind words about our sales team! We're so happy to hear that Karen provided exceptional service and that our team was able to help you find the perfect bedding. We can't wait for you to get a good night's sleep on your new purchase!
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