Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Unit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
Company replied
Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done Kepted recieving email updates on the progre... See more
Company replied
In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... See more
Company replied
Written by the company
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Adrian was very helpful
Took us through every detail of the mattress we purchased ,insurance etc
Didn’t harass us ( like some salespeople do )
So our experience was very good that’s the reason for 5 stars .
Was a bit dissapointed with the way the salesman, wasn't quite what I expected. Seemed to be in a rush to sell me a mattress within my price range. However I decided on the mattress that I thought suited me. Will wait until it's delivered before I comment more
Lee and the team was excellent 👏 The wife & myself actually! didn't have a clue what kind of bed we needed to suit us, lee helped us identify our preferred comfort setting using the adjustable bed machine and tested different mattresses we are now looking forward to the delivery of our new bed.
Many thanks to all at Bensons for beds
Andy & Samantha.
Adrian at Benson for beds in Grimsby had a great product knowledge and good customer skills he explained everything to us in great detail
Sales assistant was helpful and offered useful advice. I was given all the time I needed to decide and did not feel pressured to make a decision at any point.
Tried many bedding stores over the years but found bensons beds to be a far superior experience. Great quality,staff always helpful & friendly
Lee was very understanding of our needs and directed us to a few beds to try but was not pushing us to buy one.
Really good service and normally sales people can be too much but in our case he was extremely helpful, to the point I had a look elsewhere but came back to him
Very helpful staff member helped in choosing the bed I wanted. A great selection of beds to choose from.
Everything explained well and clearly.
Adrain was very helpful knowledgeable & made us feel very welcome.
Very helpful manager Martin in Grimsby store, took his time with my 81 year old mother, thank you
Fantastic friendly and knowledgeable service from Adrian. We were shown and able to test a variety of beds to suit our needs and without any pressure. The bed and mattress that we chose was bang on my budget of what I expecting to pay for a quality product. Thank you.
Staff were friendly and helpful. Explained any offers and processing the purchase was quick.
Salesman Martin made buying a new quality mattress easy and he explained clearly my options.After an informative conversation I felt I was able to buy the correct one for my needs,fully recommend them for anyone needing a new mattress,the whole experience was easier than I had thought when you have someone who has a wealth of knowledge in helping me decide.Well done Bensons for beds.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.